Credit FAQs


  • How do I apply for credit online?

    Visit Apply Online to begin the online credit application.  For Commercial Financing, please contact your region's Ford Credit Commercial Fleet Manager.

  • How do I retrieve my credit decision?

    Visit Retrieve Your Credit Decision, enter your application number and date of birth and click submit to retrieve your credit decision. 

  • What information do I need to apply for credit online?

    You will need your Social Security Number, date of birth, employment status and/or annual income, address (and whether you own or rent), your monthly mortgage/rent amount and your email address to Apply Online

  • How do I dispute information reported by Ford Credit to a credit bureau?

    If you dispute information that we report to a credit bureau, your dispute must be in writing and should include the following information:

    • Copy of the credit bureau report entry that is being disputed (relevant pages only)

    • Social Security Number - to assist in locating the account and to verify informationreported to the credit reporting agencies

    • Account number (usually 8 digits) 

    • Specific information that is being disputed

    • Basis for the dispute

    • Documentation to support the basis of the dispute

      

    Send your dispute to: 

    Ford Credit c/o Correspondence

    P.O. Box 542000

    Omaha, NE 68154-8000

Contact Us

At Ford Credit, we're dedicated to making your financing experience as satisfying as possible. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need.


Phone

1-800-727-7000 Monday-Friday, 7AM -8PM CT and Saturday 7AM – 5PM CT

For the hearing impaired: Please contact the Telecommunications relay service by dialing 711.

Mail
If you need to send documents by mail, please contact us by phone or e-mail in order for us to provide the proper mailing address.

This page is for individual Ford Credit Customers.

For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.