Contact Ford Credit

We are here to provide guidance and answer your questions.

Contact Ford Credit Phone icon


Speak to a customer service representative or use our 24-hour automated support. Have your account number ready.


For those who are hard of hearing or speech impaired:

Please contact the Operator Relay Service by dialing 711.

Contact Ford Credit Email icon

Secure Web Form

Please note: Only fill out this secure form for Service Member Civil Relief Act (SCRA) or California Privacy Choice requests. A representative will reply within 24–48 hours.

Customer Support Hours:   Monday–Friday: 7a.m. – 7 p.m. (CST)    Saturday: 7a.m. – 3 p.m. (CST)     Sunday: Closed


*New York City residents: Please ask your representatives for language assistance if you prefer to speak in a language other than English. You may also receive a translation and description of commonly used debt collection terms that are available in multiple languages on the Department website, www.nyc.gov/dca.


This page is only for Personal, family, or household (personal) customers. For Ford Pro FinSimple commercial customers, please visit the Ford Pro FinSimple Page or contact our Care Team at 1-877-63-FLEET (1-877-633-5338).

Need help now? Find answers to your questions and more on the FAQ page.