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At Ford Motor Company, your satisfaction is important to us. We're here to help.

Self-Help 24/7

Designed to help answer many of your questions on Ford Motor Company products and services.

Chat

SYNC Chat

SYNC / MYFordTouch / Navigation SYNC Chat

Vehicle Chat

Vehicle Features, Service & Maintenance, Warranty & Protection Plans Vehicle Chat

Social Media

Ford Service
@FordService
Monday-Friday 9:00AM-7:00PM Eastern Time
Saturday 9:00AM-5:30PM Eastern Time
Sunday Closed
Ford Credit
@FordCredit
Monday-Friday 9:00AM-7:00PM Eastern Time
Saturday 9:00AM-5:30PM Eastern Time
Sunday Closed
Lincoln
@LincolnClient
Monday-Friday 9:00AM-7:00PM Eastern Time
Saturday 9:00AM-5:30PM Eastern Time
Sunday Closed
Facebook
facebook.com/Ford
Monday-Friday 9:00AM-7:00PM Eastern Time
Saturday 9:00AM-5:30PM Eastern Time
Sunday Closed
Youtube
youtube.com/user/Ford

Phone

Give us a call. We're even available on Saturdays.
Ford and Mercury United States
(800) 392-3673
Monday-Friday 8:00AM-8:00PM EST
Saturday & Sunday Closed
Ford Credit Customer Support
(800) 727-7000
Monday-Friday 7:00AM-8:00PM CT
Saturday 7:00AM-5:00PM CT
Ford and Mercury Roadside Assistance
(800) 241-3673
24/7, 365
Lincoln Concierge United States
(800) 521-4140
24/7, 365
Lincoln United States
(800) 521-4140

TDD for hearing impaired 

M-F

1-800-232-5952

8:00AM-8:00PM (ET)
Sat 9:00AM-5:30PM (ET)

Mail

If you prefer to send letters by post, our mailing addresses are below.
Ford Motor Company
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Ford Credit
Ford Credit
P.O. Box 542000
Omaha, NE 68154

Dealer

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Welcome A/Z Plan Participant

Now you can view exclusive price savings on our Build & Price shopping tool.

Note: A/Z Plan pricing information is not available on all Ford websites. In addition, some vehicles, trims or options you select may not qualify for A/Z Plans. Also, some dealers may choose not to participate in A/Z Plan pricing. Contact your local dealer to determine their level of participation in the program and final vehicle pricing.

What happens if I close this site before I'm finished?

If you close your window or tab, you must re-access the site through the A/Z Plan Pricing website to ensure that all eligible plan pricing is visible. If you need additional information concerning the A/Z Plans, please refer back to your A/Z Plan Pricing website for complete details.

A/X/Z Plan pricing, including A/X/Z Plan option pricing, is exclusively for eligible Ford Motor Company employees, friends and family members of eligible employees, and Ford Motor Company eligible partners. Restrictions apply. See your Ford or Lincoln Dealer for complete details and qualifications. Ford Motor Company reserves the right to modify the terms of this plan at any time.

Welcome X-Plan Participant

Now you can view exclusive price savings on our Build & Price shopping tool.

Note: X Plan pricing information is not available on all Ford websites. In addition, some vehicles, trims or options you select may not qualify for X Plans. Also, some dealers may choose not to participate in X Plan pricing. Contact your local dealer to determine their level of participation in the program and final vehicle pricing.

What happens if I close this site before I’m finished?

If you close your window or tab, you must re-access the site through the X Plan Pricing website to ensure that all eligible plan pricing is visible. If you need additional information concerning the X Plans, please refer back to your X Plan Pricing website for complete details.

A/X/Z Plan pricing, including A/X/Z Plan option pricing, is exclusively for eligible Ford Motor Company employees, friends and family members of eligible employees, and Ford Motor Company eligible partners. Restrictions apply. See your Ford or Lincoln Dealer for complete details and qualifications. Ford Motor Company reserves the right to modify the terms of this plan at any time.