Ford Credit Customer Support and FAQs
Explore all FAQ by Categories
PAYMENTS
- How do I make a principal-only payment?
- How do I change my due date?
- How do I add, update, or delete bank accounts in Account Manager?
- How do I set up or cancel automatic payments for my Ford Credit account?
- What is Guest Pay?
- Can I make a payment on my account using a credit card
- What happens if my account has an overpayment?
- Do I still pay interest on a payment extension?
- Why am I showing due for two payments?
- What payment options are available?
- How do I pay an amount other than what is showing due?
- How can I see how much interest I paid last year?
- What can I do if I am unable to pay my bill?
- Can I defer/extend a payment on my account?
ACCOUNT MANAGEMENT
- How can I view my original contract or lease agreement?
- I have moved and need to register my vehicle in a different state. What do I do?
- My e-mail address, phone number, or authenticator app has changed. How do I receive a Ford Credit authentication code?
- How can I switch from paper to electronic statements (or from electronic to paper statements)?
- Where can I find my account number?
- How do I update my account information (address, phone number, email)?
- How can I transfer my vehicle and account obligations to someone else?
- What type of self-services do you offer?
- I did not receive my statement. How can I get a duplicate statement?
- How do I add my new vehicle to my existing online account?
- How do I create an online account?
- How do I reset my password to sign in?
- What type of account message notifications or alerts are available on my Ford Credit account?
SPECIAL SITUATIONS
- What should I do if I was recently in a car accident?
- What is Ford Insure?
- How can I dispute an inaccuracy on my credit report?
- What is Ford Pro™ FinSimple™, and how does it relate to Ford Credit?
- What are some of the Servicemembers Civil Relief Act (SCRA) benefits available to customers serving in the military?
- Does Ford Credit have a finance program to assist customers who plan to finance modified vehicles?
- I am on a contract as a co-borrower/co-lessee, and the borrower/lessee recently passed away. What should I do?