Account Manager FAQs

  • How do I access my account information?

    Visit Account Manager to access account information, such as online payments, account statements, payoff information and more.

  • How do I register for an account?

    Visit the Account Manager registration page to create an account.

  • How do I update my account information?

    To update your account information, such as your address, phone number or email, please visit Account Manager

  • How do I retrieve or change my username or password?

    Visit Account Manager and click on Forgot Username or Password to retrieve your log-in information.

  • How can I request a payment extension/due date change?

    Account Manager will contain a link to apply for a payment extension if you qualify. If you are unable to complete the request online or have additional questions regarding a payment extension or due date change, please contact us.

  • Where can I mail my Ford Credit payment/payoff?

    Account Manager allows you to view your balance and payoff information online (for retail accounts only). Once logged in, you can view the balance on the Overview page. 

     Payoffs for personal/commercial use installments can be mailed to the following address:

    Ford Credit

    P.O. Box 650574 

    Dallas, TX 75265-0574


    Ford Motor Credit 


    1501 North Plano Road

    Suite 100

    Richardson, TX 75081 


    For additional assistance with payoff or current balance information, please contact us.

Contact Us

At Ford Credit, we're dedicated to making your financing experience as satisfying as possible. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need.


1-800-727-7000 Monday-Friday, 7AM -8PM CT and Saturday 7AM – 5PM CT

For the hearing impaired: Please contact the Telecommunications relay service by dialing 711.

New York City Residents please ask your representatives for language assistance if you prefer to speak in a language other than English. You may also receive a translation and description of commonly-used debt collection terms that are available in multiple languages on the Department website,

If you need to send documents by mail, please contact us by phone or e-mail in order for us to provide the proper mailing address.

This page is for individual Ford Credit Customers.

For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.