Account Manager FAQs


  • How do I access my account information?

    Visit Account Manager to access account information, such as online payments, account statements, payoff information and more.

  • How do I register for an account?

    Visit the Account Manager registration page to create an account.

  • How do I update my account information?

    To update your account information, such as your address, phone number or email, please visit Account Manager

  • How do I retrieve or change my username or password?

    Visit Account Manager and click on Forgot Username or Password to retrieve your log-in information.

  • How can I request a payment extension/due date change?

    Account Manager will contain a link to apply for a payment extension if you qualify. If you are unable to complete the request online or have additional questions regarding a payment extension or due date change, please contact us.

  • Where can I mail my Ford Credit payment/payoff?

    Account Manager allows you to view your balance and payoff information online (for retail accounts only). Once logged in, you can view the balance on the Overview page. 

     Payoffs for personal/commercial use installments can be mailed to the following address:

    Ford Credit

    P.O. Box 650574 

    Dallas, TX 75265-0574

    OR

    Ford Motor Credit 

    650574

    1501 North Plano Road

    Suite 100

    Richardson, TX 75081 

     

    For additional assistance with payoff or current balance information, please contact us.

  • How do I link my current FordPass or Ford Owner account with Account Manager?

    You can now link your FordPass and/or Ford Owner accounts with your Account Manager account. You must be a registered user of FordPass or Ford Owner and the Account Manager application to link your account.

    To link your accounts, view this video or follow the steps below:

    1.       You must first successfully log in to the Account Manager

    2.       Upon login, you will be prompted to enter your current password again.

    3.       Select Next to continue.

    4.       Select the “Link My FordPass or Ford Owner Account” option.

    5.       Enter the username and password that is associated with your FordPass or Ford Owner Account.

    6.       Read through the Consent to Electronic Communications scroll box and Account Manager Terms & Conditions

    7.       Select the checkboxes if you agree to the Consent to Electronic Communications and have read Account Manager Terms & Conditions.

    8.       Select the Submit Button.

    9.       Congratulations, you have completed your update!

    You can now navigate between Account Manager, FordPass and Ford Owner using one set of login credentials. Next time you log in to Account Manager, FordPass or Ford Owner, you will use your Account Manager username and password.

  • How do I update my current account so I can log in to my Account Manager account?

    We have updated our Account Manager system to ensure better security for all Account Manager clients. All Account Manager clients are required to update their existing accounts. You must already be a registered user of Account Manager.

    To update your existing account, please view this video  or follow the steps below:

    1.      You must first successfully log in to the Account Manager.

    2.       You will be prompted to enter your current username and password.

    3.       Select Next to continue.

    4.       Create a username using your preferred email address and a password that meets the displayed requirements.

    5.       After you have finished creating a username and password, read through the Consent to Electronic Communications scroll box and Account Manager Terms & Conditions.

    6.       Select the checkboxes if you agree to the Consent to Electronic Communications and have read Account Manager Terms & Conditions.

    7.       Select the Submit button.

    8.       Congratulations, you have completed your account update!

    Next time you log in to Account Manager, you will need use the username and password you just created.

Contact Us

At Ford Credit, we're dedicated to making your financing experience as satisfying as possible. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need.


Phone

1-800-727-7000 Monday-Friday, 7AM -8PM CT and Saturday 7AM – 5PM CT

For the hearing impaired: Please contact the Telecommunications relay service by dialing 711.

New York City Residents please ask your representatives for language assistance if you prefer to speak in a language other than English. You may also receive a translation and description of commonly-used debt collection terms that are available in multiple languages on the Department website, www.nyc.gov/dca.

Mail
If you need to send documents by mail, please contact us by phone or e-mail in order for us to provide the proper mailing address.

This page is for individual Ford Credit Customers.

For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.