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Reviews on the product and not the customer’s Sales or Service experience
Last updated on 12/15/2025
Learn about any recalls and Ford's free repair service.
Your vehicle identification number, or VIN, is a 17-digit alphanumeric code. You can typically find it in these three locations:
1. The driver’s side doorframe.
2. The lower, driver’s side corner of your windshield - viewable from outside your vehicle.
3. Your vehicle’s point of purchase documents, insurance card and registration form.
Get recall details and quickly schedule service.
You can also for recalls on a vehicle.
Issue Date
2022-08-26
Campaign
22S55/22V646
Description
The right rear halfshaft on your vehicle may break while the vehicle is being driven.
Safety Risk
A broken halfshaft will result in the loss of transmission torque to the rear wheels, which is necessary for motive power and for the transmission to hold the vehicle in park. If the electronic parking brake is not manually applied, the loss of the primary park torque will allow the vehicle to roll with the transmission in park increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to inspect the right rear halfshaft serial number and if found to be suspect, will replace free of charge parts and labor. For your convenience, a mobile inspection at the vehicles location or vehicle pick-up and delivery andor a rental vehicle may be available all for free. Please check with your dealer for availability of mobile inspection or pick-up and delivery.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-06-13
Campaign
25S65/25V404
Description
On your vehicle, in the event of unexpected 12V battery discharge, the front door electronic latches retain their last lock unlock status. If the driver or front passenger exit the front doors using the mechanical inside release handles, the doors may remain locked when they are closed. This may result in an unexpected lock-out condition for the driver and front passenger without the ability to immediately re-enter the vehicle.
Safety Risk
An occupant who remains inside a locked vehicle and unable to use an inside door release handle may be unable to be rapidly retrieved by a passenger who has exited the vehicle. This could increase the risk of injury in emergencies or hot weather.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the powertrain control module and the secondary on-board diagnostic control module c free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-12
Campaign
25S49/25V315
Description
On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.
Safety Risk
A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-04-02
Campaign
25S14/25V130
Description
According to fords records, the remedy software for safety recall 22S41 andor 23S56 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in safety recall 22S41 andor 23S56 may still exist. In the affected vehicles, the high voltage battery main contactors may overheat, which can result in a contactor that remains open or a contactor that welds closed.
Safety Risk
Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next key cycle, and your vehicle may not start. If the contactors open while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display stop safely now in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop, and all 12V systems including power brakes and steering will remain functional. An immediate loss of motive power increases the risk of a crash.
Remedy
Software is available to repair your vehicle. Ford Motor Company has authorized your dealer to update the necessary software on your vehicle free of charge. Your dealer will also perform an additional verification process to ensure that the software has installed correctly on your vehicle.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-12-16
Campaign
21C36/21V979
Description
The rear seatbelts on your vehicle may be inadequately attached due to improperly manufactured rear floor assemblies.
Safety Risk
If a rear seat belt detaches under loading, it will not adequately restrain an occupant in a crash, increasing the risk of injury.
Remedy
Ford Motor Company has authorized your dealer to repair both lh and rh rear buckle attachments with a thread repair kit. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-06-13
Campaign
22S41/22V412
Description
On your vehicle, it may be possible that the high voltage battery main contactors may overheat, which can result in an open contactor or welding condition.
Safety Risk
Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next key cycle, along with a possible no start condition. If the contactors open while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display stop safely now in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop, and all 12V systems including power brakes and steering will remain functional.
Remedy
Ford will update your vehicles software. Dealers have the ability to update your vehicle now, free of charge. As an alternative to visiting your dealer, a Ford power-up software update is anticipated to begin mid-july 2022. You can take advantage of the Ford power-up software update using wi-fi or your vehicles modem if you have automatic updates turned on and have set a schedule for these updates. Refer to your owners manual or quick reference guide, over-the-air system updates, for detailed instructions on how to turn on and schedule your vehicles automatic updates. Note if your vehicle has customer satisfaction program 22B08 still open, you need to take your vehicle to your dealer for the safety recall 22S41 software update.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2023-10-13
Campaign
23S56/23V687
Description
On your vehicle, the high voltage battery main contactors may overheat, which can result in a contactor that remains open or a contactor that welds closed.
Safety Risk
If your vehicle was previously repaired for this issue under recall 22S41, the remedy may not proactively detect damage to the contactors on your vehicle and needs this new repair. Similarly, if your vehicle was not repaired under recall 22S41, it needs this new repair. Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next key cycle, along with a possible no start condition. If the contactors are prevented from closing while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display stop safely now in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop and all 12V systems including power brakes and steering will remain functional. An immediate loss of motive power increases the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the high voltage battery junction box, and reprogram associated modules, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-06-20
Campaign
23S56/25V441
Description
On your vehicle, the high voltage battery main contactors may overheat, which can result in a contactor that remains open or a contactor that welds closed.
Safety Risk
If your vehicle was previously repaired for this issue under recall 22S41, the remedy may not proactively detect damage to the contactors on your vehicle and needs this new repair. Similarly, if your vehicle was not repaired under recall 22S41, it needs this new repair. Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next key cycle, along with a possible no start condition. If the contactors are prevented from closing while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display stop safely now in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop and all 12V systems including power brakes and steering will remain functional. An immediate loss of motive power increases the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the high voltage battery junction box, and reprogram associated modules, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
22B28
Description
Reprogram HVAC control module
Next Steps
Contact your dealer for next steps.
Campaign:
22P08
Description
Bluecruiseactiveglide maps expiration
Next Steps
Contact your dealer for next steps.
Campaign:
22B48
Description
Off board charger controller module programming
Next Steps
Contact your dealer for next steps.
Campaign:
23B39
Description
Install digital owners manual reprogram accessory protocol interface module
Next Steps
Contact your dealer for next steps.
Campaign:
24G02
Description
Off-board charger controller obcc software update
Next Steps
Contact your dealer for next steps.
Campaign:
25A20
Description
Administrative program for 25S49 for long term rental
Next Steps
Contact your dealer for next steps.
Campaign:
22B47
Description
2021-22 mach e electronic park brake broken wiring
Next Steps
Contact your dealer for next steps.
Campaign:
23H05
Description
Instrument cluster odometer inspection
Next Steps
Contact your dealer for next steps.
Campaign:
23P08
Description
Door control module update
Next Steps
Contact your dealer for next steps.
Campaign:
24N05
Description
2021-2023 model year mach-e vehicles paint sealant issues - door hems inspection - repair
Next Steps
Contact your dealer for next steps.
Campaign:
24N08
Description
Drivers side seat buckle replacement
Next Steps
Contact your dealer for next steps.
Campaign:
23B50
Description
Charge cord stuck reprogram battery charge control module
Next Steps
Contact your dealer for next steps.
Campaign:
23B12
Description
High voltage battery module hvbm replacement
Next Steps
Contact your dealer for next steps.
Campaign:
22P31
Description
Replace the electronic parking brake harness connector
Next Steps
Contact your dealer for next steps.
Issue Date
2022-08-26
Campaign
22S55/22V646
Description
The right rear halfshaft on your vehicle may break while the vehicle is being driven.
Safety Risk
A broken halfshaft will result in the loss of transmission torque to the rear wheels, which is necessary for motive power and for the transmission to hold the vehicle in park. If the electronic parking brake is not manually applied, the loss of the primary park torque will allow the vehicle to roll with the transmission in park increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to inspect the right rear halfshaft serial number and if found to be suspect, will replace free of charge parts and labor. For your convenience, a mobile inspection at the vehicles location or vehicle pick-up and delivery andor a rental vehicle may be available all for free. Please check with your dealer for availability of mobile inspection or pick-up and delivery.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-06-13
Campaign
25S65/25V404
Description
On your vehicle, in the event of unexpected 12V battery discharge, the front door electronic latches retain their last lock unlock status. If the driver or front passenger exit the front doors using the mechanical inside release handles, the doors may remain locked when they are closed. This may result in an unexpected lock-out condition for the driver and front passenger without the ability to immediately re-enter the vehicle.
Safety Risk
An occupant who remains inside a locked vehicle and unable to use an inside door release handle may be unable to be rapidly retrieved by a passenger who has exited the vehicle. This could increase the risk of injury in emergencies or hot weather.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the powertrain control module and the secondary on-board diagnostic control module c free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-12
Campaign
25S49/25V315
Description
On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.
Safety Risk
A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-04-02
Campaign
25S14/25V130
Description
According to fords records, the remedy software for safety recall 22S41 andor 23S56 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in safety recall 22S41 andor 23S56 may still exist. In the affected vehicles, the high voltage battery main contactors may overheat, which can result in a contactor that remains open or a contactor that welds closed.
Safety Risk
Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next key cycle, and your vehicle may not start. If the contactors open while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display stop safely now in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop, and all 12V systems including power brakes and steering will remain functional. An immediate loss of motive power increases the risk of a crash.
Remedy
Software is available to repair your vehicle. Ford Motor Company has authorized your dealer to update the necessary software on your vehicle free of charge. Your dealer will also perform an additional verification process to ensure that the software has installed correctly on your vehicle.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-12-16
Campaign
21C36/21V979
Description
The rear seatbelts on your vehicle may be inadequately attached due to improperly manufactured rear floor assemblies.
Safety Risk
If a rear seat belt detaches under loading, it will not adequately restrain an occupant in a crash, increasing the risk of injury.
Remedy
Ford Motor Company has authorized your dealer to repair both lh and rh rear buckle attachments with a thread repair kit. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-06-13
Campaign
22S41/22V412
Description
On your vehicle, it may be possible that the high voltage battery main contactors may overheat, which can result in an open contactor or welding condition.
Safety Risk
Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next key cycle, along with a possible no start condition. If the contactors open while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display stop safely now in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop, and all 12V systems including power brakes and steering will remain functional.
Remedy
Ford will update your vehicles software. Dealers have the ability to update your vehicle now, free of charge. As an alternative to visiting your dealer, a Ford power-up software update is anticipated to begin mid-july 2022. You can take advantage of the Ford power-up software update using wi-fi or your vehicles modem if you have automatic updates turned on and have set a schedule for these updates. Refer to your owners manual or quick reference guide, over-the-air system updates, for detailed instructions on how to turn on and schedule your vehicles automatic updates. Note if your vehicle has customer satisfaction program 22B08 still open, you need to take your vehicle to your dealer for the safety recall 22S41 software update.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2023-10-13
Campaign
23S56/23V687
Description
On your vehicle, the high voltage battery main contactors may overheat, which can result in a contactor that remains open or a contactor that welds closed.
Safety Risk
If your vehicle was previously repaired for this issue under recall 22S41, the remedy may not proactively detect damage to the contactors on your vehicle and needs this new repair. Similarly, if your vehicle was not repaired under recall 22S41, it needs this new repair. Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next key cycle, along with a possible no start condition. If the contactors are prevented from closing while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display stop safely now in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop and all 12V systems including power brakes and steering will remain functional. An immediate loss of motive power increases the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the high voltage battery junction box, and reprogram associated modules, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-06-20
Campaign
23S56/25V441
Description
On your vehicle, the high voltage battery main contactors may overheat, which can result in a contactor that remains open or a contactor that welds closed.
Safety Risk
If your vehicle was previously repaired for this issue under recall 22S41, the remedy may not proactively detect damage to the contactors on your vehicle and needs this new repair. Similarly, if your vehicle was not repaired under recall 22S41, it needs this new repair. Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next key cycle, along with a possible no start condition. If the contactors are prevented from closing while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display stop safely now in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop and all 12V systems including power brakes and steering will remain functional. An immediate loss of motive power increases the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the high voltage battery junction box, and reprogram associated modules, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
22B28
Description
Reprogram HVAC control module
Next Steps
Contact your dealer for next steps.
Campaign:
22P08
Description
Bluecruiseactiveglide maps expiration
Next Steps
Contact your dealer for next steps.
Campaign:
22B48
Description
Off board charger controller module programming
Next Steps
Contact your dealer for next steps.
Campaign:
23B39
Description
Install digital owners manual reprogram accessory protocol interface module
Next Steps
Contact your dealer for next steps.
Campaign:
24G02
Description
Off-board charger controller obcc software update
Next Steps
Contact your dealer for next steps.
Campaign:
25A20
Description
Administrative program for 25S49 for long term rental
Next Steps
Contact your dealer for next steps.
Campaign:
22B47
Description
2021-22 mach e electronic park brake broken wiring
Next Steps
Contact your dealer for next steps.
Campaign:
23H05
Description
Instrument cluster odometer inspection
Next Steps
Contact your dealer for next steps.
Campaign:
23P08
Description
Door control module update
Next Steps
Contact your dealer for next steps.
Campaign:
24N05
Description
2021-2023 model year mach-e vehicles paint sealant issues - door hems inspection - repair
Next Steps
Contact your dealer for next steps.
Campaign:
24N08
Description
Drivers side seat buckle replacement
Next Steps
Contact your dealer for next steps.
Campaign:
23B50
Description
Charge cord stuck reprogram battery charge control module
Next Steps
Contact your dealer for next steps.
Campaign:
23B12
Description
High voltage battery module hvbm replacement
Next Steps
Contact your dealer for next steps.
Campaign:
22P31
Description
Replace the electronic parking brake harness connector
Next Steps
Contact your dealer for next steps.
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