Recall Information

Description

According to fords records, the remedy software for safety recall 20S60 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in safety recall 20S60 may still exist and the powertrain control module pcm may have an incorrect software calibration related to the engines fail-safe cooling strategy.

Safety Risk

In the event of engine overheating due to loss of engine coolant, the pcm may be delayed in taking action to reduce the engine temperatures, which may result in damage to the external sealing surfaces and internal components of the engine. The failure of an oil seal may lead to oil contacting the hot exhaust manifold, increasing the risk of fire.

Remedy

Software is available to repair your vehicle. Ford Motor Company has authorized your dealer to reprogram the powertrain control module pcm free of charge. Your dealer will also perform an additional verification process to ensure that the software has installed correctly on your vehicle.

Next Steps

Description

The temperature threshold values in the fail safe cooling strategy calibration were higher than the validated thresholds for the 2.5L engine.

Safety Risk

In the event of elevated engine temperatures e.g., coolant loss, there will be a delay in vehicles invoking the fail safe cooling strategy, resulting in engine temperatures exceeding critical limits. Under severe cases, running the engine at the temperatures above critical limits for prolonged time could result in engine damage and increases the risk of fire.

Remedy

Ford Motor Company has authorized your dealer to reprogram the powertrain control module to the latest software calibration level free of charge parts and labor.

Next Steps

Description

On your vehicle, the bushing in the transmission shifter cable may degrade over time. This may prevent the transmission shifter from moving the transmission to the intended gear position.

Safety Risk

If the driver attempts to shift to park in this condition, the transmission may not be in the park position even though the shifter position indicates the vehicle is in park. The driver can turn the vehicle off and exit the vehicle with no instrument panel warning or warning chime indicating the vehicle is not secured in park. This could result in unintended vehicle movement, increasing the risk of injury or crash.

Remedy

Ford Motor Company has authorized your dealer to replace the transmission shifter cable bushing and install a protective service cap free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible the transmission shifter cable bushing is damaged or missing.

Safety Risk

A damaged or missing bushing could prevent the shifter from moving the transmission into the intended gear position and cause the vehicle to move in an unexpected direction. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. Exiting a vehicle without the transmission in the park position and without the application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the shifter cable bushing and protective cap free of charge parts and labor.

Next Steps

Description

On your vehicle, the panoramic roof glass panel may not be properly bonded to the vehicle, which may result in wind noise, water leaks, and in some cases, separation from the vehicle.

Safety Risk

This may result in separation of the entire panoramic roof panel from the vehicle while driving, increasing the risk of a crash or injury.

Remedy

Ford Motor Company has authorized your dealer to remove, clean, and reinstall the panoramic roof glass free of charge parts and labor.

Next Steps

Description

According to fords records, the remedy software for safety recall 20S60 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in safety recall 20S60 may still exist and the powertrain control module pcm may have an incorrect software calibration related to the engines fail-safe cooling strategy.

Safety Risk

In the event of engine overheating due to loss of engine coolant, the pcm may be delayed in taking action to reduce the engine temperatures, which may result in damage to the external sealing surfaces and internal components of the engine. The failure of an oil seal may lead to oil contacting the hot exhaust manifold, increasing the risk of fire.

Remedy

Software is available to repair your vehicle. Ford Motor Company has authorized your dealer to reprogram the powertrain control module pcm free of charge. Your dealer will also perform an additional verification process to ensure that the software has installed correctly on your vehicle.

Next Steps

Description

The temperature threshold values in the fail safe cooling strategy calibration were higher than the validated thresholds for the 2.5L engine.

Safety Risk

In the event of elevated engine temperatures e.g., coolant loss, there will be a delay in vehicles invoking the fail safe cooling strategy, resulting in engine temperatures exceeding critical limits. Under severe cases, running the engine at the temperatures above critical limits for prolonged time could result in engine damage and increases the risk of fire.

Remedy

Ford Motor Company has authorized your dealer to reprogram the powertrain control module to the latest software calibration level free of charge parts and labor.

Next Steps

Description

Start-stop accumulator replacement

Safety Risk

Missing or loose bolts on the start stop accumulator endcap could result in a transmission oil leak and may progress to a loss of transmission function. A transmission oil leak in the presence of an ignition source may increase the risk of fire.

Remedy

Ford Motor Company has authorized your dealer to remove and replace the start-stop accumulator and check the transmission fluid level free of charge parts and labor.

Next Steps

Description

On your vehicle, the bushing in the transmission shifter cable may degrade over time. This may prevent the transmission shifter from moving the transmission to the intended gear position.

Safety Risk

If the driver attempts to shift to park in this condition, the transmission may not be in the park position even though the shifter position indicates the vehicle is in park. The driver can turn the vehicle off and exit the vehicle with no instrument panel warning or warning chime indicating the vehicle is not secured in park. This could result in unintended vehicle movement, increasing the risk of injury or crash.

Remedy

Ford Motor Company has authorized your dealer to replace the transmission shifter cable bushing and install a protective service cap free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible the transmission shifter cable bushing is damaged or missing.

Safety Risk

A damaged or missing bushing could prevent the shifter from moving the transmission into the intended gear position and cause the vehicle to move in an unexpected direction. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. Exiting a vehicle without the transmission in the park position and without the application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the shifter cable bushing and protective cap free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns and or a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, and or potential inability to perform software updates.

Safety Risk

A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.

Next Steps

Description

On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns and or a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, and or potential inability to perform software updates.

Safety Risk

A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.

Next Steps

Description

Start-stop accumulator replacement

Safety Risk

Missing or loose bolts on the start stop accumulator endcap could result in a transmission oil leak and may progress to a loss of transmission function. A transmission oil leak in the presence of an ignition source may increase the risk of fire.

Remedy

Ford Motor Company has authorized your dealer to remove and replace the start-stop accumulator and check the transmission fluid level free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible the driver or front passenger airbag was manufactured without a first-stage booster.

Safety Risk

This could result in the airbag not deploying as intended in the event of a crash, increasing the risk of injury.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the appropriate front airbag free of charge (parts and labor).

Next Steps

Description

On your vehicle, it may be possible the driver or front passenger airbag was manufactured without a first-stage booster.

Safety Risk

This could result in the airbag not deploying as intended in the event of a crash, increasing the risk of injury.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the appropriate front airbag free of charge (parts and labor).

Next Steps

Campaign:

19E03

Description

Powertrain control module reprograming

Next Steps