Recall Information

Description

On your vehicle, the high voltage battery main contactors may overheat, which can result in a contactor that remains open or a contactor that welds closed.

Safety Risk

If your vehicle was previously repaired for this issue under recall 22S41, the remedy may not proactively detect damage to the contactors on your vehicle and needs this new repair. Similarly, if your vehicle was not repaired under recall 22S41, it needs this new repair. Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next key cycle, along with a possible no start condition. If the contactors are prevented from closing while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display stop safely now in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop and all 12V systems including power brakes and steering will remain functional. An immediate loss of motive power increases the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the high voltage battery junction box, and reprogram associated modules, free of charge parts and labor.

Next Steps

Description

On your vehicle, in the event of unexpected 12V battery discharge, the front door electronic latches retain their last lock unlock status. If the driver or front passenger exit the front doors using the mechanical inside release handles, the doors may remain locked when they are closed. This may result in an unexpected lock-out condition for the driver and front passenger without the ability to immediately re-enter the vehicle.

Safety Risk

An occupant who remains inside a locked vehicle and unable to use an inside door release handle may be unable to be rapidly retrieved by a passenger who has exited the vehicle. This could increase the risk of injury in emergencies or hot weather.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the powertrain control module and the secondary on-board diagnostic control module c free of charge.

Next Steps

Description

On your vehicle, it may be possible that the high voltage battery main contactors may overheat, which can result in an open contactor or welding condition.

Safety Risk

Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next key cycle, along with a possible no start condition. If the contactors open while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display stop safely now in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop, and all 12V systems including power brakes and steering will remain functional.

Remedy

Ford will update your vehicles software. Dealers have the ability to update your vehicle now, free of charge. As an alternative to visiting your dealer, a Ford power-up software update is anticipated to begin mid-july 2022. You can take advantage of the Ford power-up software update using wi-fi or your vehicles modem if you have automatic updates turned on and have set a schedule for these updates. Refer to your owners manual or quick reference guide, over-the-air system updates, for detailed instructions on how to turn on and schedule your vehicles automatic updates. Note if your vehicle has customer satisfaction program 22B08 still open, you need to take your vehicle to your dealer for the safety recall 22S41 software update.

Next Steps

Description

On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.

Safety Risk

A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.

Next Steps

Description

On your vehicle, the high voltage battery main contactors may overheat, which can result in a contactor that remains open or a contactor that welds closed.

Safety Risk

If your vehicle was previously repaired for this issue under recall 22S41, the remedy may not proactively detect damage to the contactors on your vehicle and needs this new repair. Similarly, if your vehicle was not repaired under recall 22S41, it needs this new repair. Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next key cycle, along with a possible no start condition. If the contactors are prevented from closing while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display stop safely now in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop and all 12V systems including power brakes and steering will remain functional. An immediate loss of motive power increases the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the high voltage battery junction box, and reprogram associated modules, free of charge parts and labor.

Next Steps

Description

The right rear halfshaft on your vehicle may break while the vehicle is being driven.

Safety Risk

A broken halfshaft will result in the loss of transmission torque to the rear wheels, which is necessary for motive power and for the transmission to hold the vehicle in park. If the electronic parking brake is not manually applied, the loss of the primary park torque will allow the vehicle to roll with the transmission in park increasing the risk of a crash.

Remedy

Ford Motor Company has authorized your dealer to inspect the right rear halfshaft serial number and if found to be suspect, will replace free of charge parts and labor. For your convenience, a mobile inspection at the vehicles location or vehicle pick-up and delivery andor a rental vehicle may be available all for free. Please check with your dealer for availability of mobile inspection or pick-up and delivery.

Next Steps

Description

The rear seatbelts on your vehicle may be inadequately attached due to improperly manufactured rear floor assemblies.

Safety Risk

If a rear seat belt detaches under loading, it will not adequately restrain an occupant in a crash, increasing the risk of injury.

Remedy

Ford Motor Company has authorized your dealer to repair both lh and rh rear buckle attachments with a thread repair kit. This service must be performed on all affected vehicles at no charge to the vehicle owner.

Next Steps