Ford® Promise | Buy With Confidence

We Want to Help You Get Back to It

With the Ford Promise, you can buy or lease an eligible Ford vehicle through Ford Credit. Then, if you face financial hardship due to loss of employment, you can return it within one year of purchase. It’s our way of helping you move forward.


  • Buy With Confidence

    To be eligible for a vehicle return, a consumer must:


    • Have purchased or leased a 2019/2020/2021 model year new, used or CPO vehicle through Ford Motor Credit at a participating Ford dealer from 6/26/2020-9/30/2020
    • Have a qualifying involuntary job loss subsequent to vehicle purchase
    • Apply and be approved for state unemployment benefits and notify the Claims Administrator within thirty (30) days of qualified involuntary job loss
    • Minimum 30+ hours a week with single employer, minimum 12   weeks within recent 17 consecutive weeks to qualifying event (12-months for self-employed bankruptcy)

  • Take your time

    Vehicle return coverage is available up to one year from date of purchase or lease.

    • Maximum coverage is $15,000 per transaction
    • Customer is responsible for remaining balance
    • Excess mileage, wear and tear, and other restrictions and fees may apply
    • Excludes fleet
    • Not available in New York

Available on 2019/2020/2021 New vehicles, Used and CPO vehicles, financed or leased for personal use through FordCredit at participating Ford dealers from 6/26/2020-9/30/2020. Excluded in NY. Excludes APP leases, Ford Options program, and Seasonal Retail Payment Plan. Customer must have a qualifying involuntary job loss thirty-one (31) – three hundred sixty five (365) days after vehicle purchase or lease, be eligible for state unemployment benefits, and provide proper notification within thirty (30) days of qualified involuntary job loss. Maximum coverage is $15,000 per vehicle. Additional fees and restrictions may apply. See dealer for complete program details or visit
woman shopping remotely

Shop Remotely

Things are different, so we must be different. Participating Ford Dealers are proud to offer remote shopping tools for customers. Start your buying experience online by connecting with a dealer and searching inventory. You can also find out about delivery options where available.

Search Inventory

Man servicing a vehicle

Vehicle Cleanliness

We’re dedicated to cleanliness. In fact, Ford has provided all dealers with guidelines for cleaning and disinfecting vehicles. Because feeling safe in your vehicle goes above and beyond the technology we put in it.

Locate a Dealer

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Helping Our Owners

If you’re affected by COVID-19 and are leasing or financing through Ford Credit, we’re here to help.

Ford Credit Support

Frequently Asked Questions

We’re here to offer you answers. Just read over our frequently asked questions below.