Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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How-To Videos
2022 Escape
More Vehicle Topics

2022 Ford Escape

More Vehicle Topics Video Library

Towing Capacity

Towing Capacity

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Ford Escape Livestream

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Setting Climate Controls During Remote Start

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Opening And Closing Your Moonroof

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Welcome To Your New Ford Escape Suv

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Ford Escape Livestream

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Setting Climate Controls During Remote Start

Opening And Closing Your Moonroof

Opening And Closing Your Moonroof

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Welcome To Your New Ford Escape Suv

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Rotary Gear Shift Dial

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Active Park Assist 2.0

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Escape The Mundane With These Available Drive Modes

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