If you are having issues connecting your Bluetooth®**-enabled phone to SYNC, try the following steps:
Important: Ensure your vehicle's SYNC Software is up-to-date.
Tip 1: Reset Bluetooth.
- On your phone, turn Bluetooth off and turn it back on.
- On your SYNC system, turn Bluetooth off and turn it back on.
- Manually connect SYNC with the phone.
- Touch Phone.
- Press Settings.
- Tap Bluetooth Devices.
- Select your phone.
- Touch Connect.
Note: If the connection times out or attempts to take longer than a minute, cancel the connection on your phone and go to Tip 4.
- Manually connect the phone with SYNC.
- Find your phone's Bluetooth menu.
- Tap SYNC to connect.
- Verify that your phone automatically connects to SYNC after performing a key cycle. If it does not work, proceed to Tip 2.
Tip 2: Perform a soft reset on your phone.
- Power off your phone and remove the battery, if possible.
- Turn the phone back on.
- Verify that your phone automatically connects to SYNC after performing a key cycle. If the phone does not connect, move to Tip 3.
Tip 3: Delete the phone and SYNC connections.
- Delete the phone from the SYNC system. Refer to your Owner's Manual for instructions.
- Delete SYNC from your phone’s Bluetooth menu.
- Pair your phone.
- If the pairing fails on your vehicle's touchscreen, proceed to Tip 4.
- If the pairing was successful, verify that your phone automatically connects to SYNC after performing a key cycle. If it fails, proceed to Tip 4.
Tip 4: Reverse pair your phone.
- Click here for instructions on how to reverse pair your phone based on your specific SYNC version.
- If the pairing was successful, verify that your phone automatically connects to SYNC after performing a key cycle.
If all the above steps fail, contact the Customer Relationship Center by calling 1-800-392-3673 or selecting LIVE CHAT.
*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
**The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.