Why is my phone not connecting to SYNC?

Perform the following steps to connect to SYNC.

1. Turn Bluetooth off and back on with your device.
2. Restart your device.
3. Unpair the vehicle's SYNC system on your device.
4. Delete a Paired Device Using SYNC.
5. Restart your vehicle and your device.
6. How do I pair my phone with my vehicle?.
7. Update your device.
8. What SYNC version do I have?.

Note: SYNC does not support the Apple Watch.

If issues are still present, proceed to the Troubleshooting Phone Connection Issues section.

Select a resource in the table below to help you identify your vehicle's SYNC generation.

Perform the following troubleshooting steps in order. Check after each step to see if the issue has been resolved.

1. Turn the Bluetooth off and on with your device.
2. How do I pair my phone with my vehicle?. If the connection works, Performing a Key Cycle. If the phone automatically connects again, the issue is resolved.
3. How do I reset the SYNC system?.
4. Performing a Key Cycle.

5. Delete your device from the vehicle's SYNC menu using manual steps or voice commands. See the table below for steps:

   Manual Steps	Voice Commands
   Tap the Settings or the Home icon (varies by software version) on your vehicle's SYNC screen. Choose Phone List. Select your phone. Press the Delete icon (trash can). Choose Yes.	Press the Voice button. SYNC will ask for a command. Say, "Delete <Insert Name of Phone>." The screen will prompt for confirmation to delete. Tap Delete.

6. Delete SYNC from the device's Bluetooth menu using one of the options below:

   Device	Instructions
   Apple	Tap Settings. Select Bluetooth. Press the "i" icon next to SYNC. Choose Forget this Device.
   Android Note: Android steps may vary.	Tap Settings. Select Bluetooth. Select the small icon next to SYNC. Note: The icon location varies by device.    Choose Unpair or Delete.
   All other devices	Refer to your device's manual for instructions.

7. How do I pair my phone with my vehicle?.
8. Delete a Paired Device Using SYNC.
9. Delete SYNC from your device's Bluetooth menu. Refer to your device's manual for instructions.
10. How do I reverse pair a phone with SYNC? if the SYNC system allows it.

11. Perform a soft reset on your device. See the table below for soft reset instructions:

    Device	Soft Reset Instructions
    iPhone 8 or newer	Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until you see the Apple logo.
    iPhone 7 or iPhone 7 Plus	Press and hold both the side and volume down buttons for at least 10 seconds, until you see the Apple logo.
    iPhone 6S and earlier, iPad, iPod Touch	Press and hold both the home and the top (or side) buttons for at least 10 seconds, until you see the Apple logo.
    Non-iPhones with a removable battery	Remove the battery for 20 seconds, then replace it and start your phone.
    Non-iPhones without a removable battery	Refer to your device's manual for instructions.  Note: On most Android devices, press and hold the power and volume down buttons at the same time for a soft reset.

12. What SYNC version do I have?.

If you are still experiencing an issue after completing the above troubleshooting, contact your preferred Ford Dealer. 

Perform the following troubleshooting steps in order. Check after each step to see if the issue has been resolved.

1. Turn the Bluetooth off and on from your device.
2. How do I pair my phone with my vehicle?. If the connection works, Performing a Key Cycle. If the phone automatically connects again, the issue is resolved.
3. How do I reset the SYNC system?.
4. Performing a Key Cycle.

5. Delete the device from the vehicle's SYNC menu using manual steps or voice commands. See the table below for steps:

   Manual Steps	Voice Commands
   Select Settings. Tap Bluetooth. Choose View Devices. Select the phone. Press Delete.	Press the Voice button. SYNC will ask for a command. Say, "Delete <Insert Name of Phone>." The screen will prompt for confirmation to delete. Press Delete.

6. Delete SYNC from the device's Bluetooth menu using one of the options below:

   Device	Instructions
   Apple	Tap Settings. Select Bluetooth. Press the "i" icon next to SYNC. Choose Forget this Device.
   Android Note: Android steps may vary.	Tap Settings. Select Bluetooth. Select the small icon next to SYNC. Note: The icon location varies by device.     Choose Unpair or Delete.
   All other devices	Refer to your device's manual for instructions.

7. How do I pair my phone with my vehicle?.
8. Delete a Paired Device Using SYNC.
9. Delete SYNC from your device's Bluetooth menu. Refer to your device's manual for instructions.
10. Perform a reverse pairing if the SYNC system allows it.

11. Perform a soft reset on your device. See the table below for soft reset instructions:

    Device	Soft Reset Instructions
    iPhone 8 or newer	Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until you see the Apple logo.
    iPhone 7 or iPhone 7 Plus	Press and hold both the side and volume down buttons for at least 10 seconds, until you see the Apple logo.
    iPhone 6S and earlier, iPad, iPod Touch	Press and hold both the home and the top (or side) buttons for at least 10 seconds, until you see the Apple logo.
    Non-iPhones with a removable battery	Remove the battery for 20 seconds, and then replace it and start the phone.
    Non-iPhones without a removable battery	Refer to your device's manual for instructions.  Note: On most Android devices, press and hold the power and volume down buttons at the same time for a soft reset.

12. What SYNC version do I have?.

If you are still experiencing an issue after completing the above troubleshooting, contact your preferred Ford Dealer. 

Perform the following troubleshooting steps in order. Check after each step to see if the issue has been resolved.

1. Turn the Bluetooth off and on with your device.
2. How do I pair my phone with my vehicle?. If the connection works, Performing a Key Cycle. If the phone automatically connects again, the issue is resolved.
3. How do I reset the SYNC system?.
4. How do I perform a SYNC master/factory reset?.
5. Performing a Key Cycle.

6. Delete the device from the vehicle's SYNC menu using manual steps or voice commands. See the table below for steps:

   Manual Steps	Voice Commands
   Tap the Gears icon. Select Settings. Tap Phone. Press Bluetooth. Select the phone. Choose Delete.	Press the Voice button. SYNC will ask for a command. Say, "Delete <Insert Name of Phone>." The screen will prompt for confirmation to delete. Press Delete.

7. Delete SYNC from the device's Bluetooth menu using one of the options below:

   Device	Instructions
   Apple	Tap Settings. Select Bluetooth. Press the "i" icon next to SYNC. Choose Forget this Device.
   Android Note: Android steps may vary.	Tap Settings. Select Bluetooth. Press the small icon next to SYNC. Note: The icon will vary per device.    Choose Unpair or Delete.
   All other devices	Refer to your device's manual for instructions.

8. How do I pair my phone with my vehicle?.
9. Delete a Paired Device Using SYNC.
10. Delete SYNC from your device's Bluetooth menu. Refer to your device's manual for instructions.
11. Perform a reverse pairing if the SYNC system allows it.

12. Perform a soft reset on your device. See the table below for soft reset instructions:

    Device	Soft Reset Instructions
    iPhone 8 or newer	Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until you see the Apple logo.
    iPhone 7 or iPhone 7 Plus	Press and hold both the side and volume down buttons for at least 10 seconds, until you see the Apple logo.
    iPhone 6S and earlier, iPad, iPod Touch	Press and hold both the home and the top (or side) buttons for at least 10 seconds, until you see the Apple logo.
    Non-iPhones with a removable battery	Remove the battery for 20 seconds, and then replace it and start the phone.
    Non-iPhones without a removable battery	Refer to your device's manual for instructions. Note: On most Android devices, press and hold the power and volume down buttons at the same time for a soft reset.

13. What SYNC version do I have?.

If you are still experiencing an issue after completing the above troubleshooting, contact your preferred Ford Dealer. 

Perform the following troubleshooting steps in order. Check after each step to see if the issue has been resolved.

1. Turn the Bluetooth off and on with your device.
2. How do I pair my phone with my vehicle?. If the connection works, Performing a Key Cycle. If the phone automatically connects again, the issue is resolved.
3. How do I reset the SYNC system?.
4. Performing a Key Cycle.

5. Delete the device from the vehicle's SYNC menu using manual steps or voice commands. See the table below for steps:

   Manual Steps	Voice Commands
   Tap Phone. Choose BT Devices. Select the phone. Press Delete.	Press the Voice button. SYNC will ask for a command. Say, "Delete <Insert Name of Phone>." The screen will prompt for confirmation to delete. Press Delete.

6. Delete SYNC from the device's Bluetooth menu using one of the options below:

   Device	Instructions
   Apple	Tap Settings. Select Bluetooth. Press the "i" icon next to SYNC. Choose Forget this Device.
   Android Note: Android steps may vary.	Tap Settings. Select Bluetooth.  Press the small icon next to SYNC. Note: The icon will vary per device.  Choose Unpair or Delete.
   All other devices	Refer to your device's manual for instructions.

7. How do I pair my phone with my vehicle?.
8. Delete a Paired Device Using SYNC.
9. Delete SYNC from your device's Bluetooth menu. Refer to your device's manual for instructions.
10. Perform a reverse pairing if the SYNC system allows it.

11. Perform a soft reset on your device. See the table below for soft reset instructions:

    Device	Soft Reset Instructions
    iPhone 8 or newer	Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until you see the Apple logo.
    iPhone 7 or iPhone 7 Plus	Press and hold both the side and volume down buttons for at least 10 seconds, until you see the Apple logo.
    iPhone 6S and earlier, iPad, iPod Touch	Press and hold both the home and the top (or side) buttons for at least 10 seconds, until you see the Apple logo.
    Non-iPhones with a removable battery	Remove the battery for 20 seconds, and then replace it and start the phone.
    Non-iPhones without a removable battery	Refer to your device manual for instructions.  Note: On most Android devices, press and hold the power and volume down buttons at the same time for a soft reset.

12. What SYNC version do I have?.

If you are still experiencing an issue after completing the above troubleshooting, contact your preferred Ford Dealer.