Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
If you are having issues using Apple CarPlay®* in your SYNC®** 4A-, SYNC 4-, or SYNC 3-equipped vehicle, use this article to assist with troubleshooting.
Select your SYNC generation from the drop-down options below for assistance in resolving issues with Apple CarPlay. If you need assistance determining the generation of your SYNC system, select the first drop-down option.
Select a resource in the table below to help you identify your vehicle's SYNC generation.
| Resource | Instructions |
| SYNC and Navigation Updates page | Either:
Your SYNC generation will appear on the right side of the page under the SYNC Current Version heading. |
| SYNC Visual Reference Guide | View example images of SYNC generations that Ford has offered. |
Ensure you have properly connected your device to Apple CarPlay. Refer to the table below for instructions on connecting to Apple CarPlay either with a USB cable or wirelessly.
| Connection Preference | Instructions |
| Apple-approved USB Cable | Important: Connecting with an Apple-approved USB cable requires an iPhone® 5 (or newer model) with iOS® 7.1 (or more recent iOS).
Apple CarPlay should now be displayed on your SYNC screen. If it is not, see the troubleshooting steps below this table. |
| Wirelessly | Important:
To use Apple CarPlay with SYNC:
If pairing is unsuccessful:
Apple CarPlay should now be displayed on your SYNC screen. If it is not, see the troubleshooting steps below this table. |
Troubleshooting
Attempt the following steps in order and check to see if Apple CarPlay is working after each step.
Note: Any phone/device steps may vary based on your manufacturer and model. If you need assistance, refer to the manufacturer's website.
Once the pairing is completed, you should be able to connect and use Apple CarPlay.
If the above troubleshooting did not resolve your issue, contact the Customer Relationship Center for assistance by using our Live Chat option or by calling 1-800-392-3673.
Ensure you have properly connected your device to Apple CarPlay. Refer to the table below for instructions on how to connect to Apple CarPlay either with a USB cable or wirelessly.
| Connection Preference | Instructions |
| Apple-approved USB Cable | Important: Connecting with an Apple-approved USB cable requires an iPhone® 5 (or newer model) with iOS® 7.1 (or more recent iOS).
Apple CarPlay should now be displayed on your SYNC screen. If it is not, see the troubleshooting steps below this table. |
| Wirelessly | Important:
To use Apple CarPlay with SYNC:
If pairing is unsuccessful:
Apple CarPlay should now be displayed on your SYNC screen. If it is not, see the troubleshooting steps below this table. |
Troubleshooting
Attempt the following steps in order and check to see if Apple CarPlay is working after each step:
Note: Any phone/device steps may vary based on your manufacturer and model. If you need assistance, refer to the manufacturer's website.
Once pairing is complete, you should be able to connect to and use Apple CarPlay.
If the above troubleshooting did not resolve your issue, contact the Customer Relationship Center for assistance by using our Live Chat option or by calling 1-800-392-3673.
Notes:
Connecting to Apple CarPlay
Ensure you have properly connected your device to Apple CarPlay. Refer to the table below for instructions on how to connect to Apple CarPlay either with a USB cable or wirelessly.
| Connection Preference | Instructions |
| Apple-approved USB Cable | Important: Connecting with an Apple-approved USB cable requires an iPhone® 5 (or newer model) with iOS® 7.1 (or more recent iOS). To use Apple CarPlay with SYNC:
Apple CarPlay should now be displayed on your SYNC screen. If it is not, see the troubleshooting steps below. |
| Wirelessly | Wireless connection is not supported. |
Troubleshooting
Attempt the following steps in order and check to see if Apple CarPlay is working after each step.
Note: Any phone/device steps may vary based on your manufacturer and model. If you need assistance, refer to the manufacturer's website.
If the above troubleshooting did not resolve your issue, contact the Customer Relationship Center for assistance by using our Live Chat option or by calling 1-800-392-3673.
For more detailed information on SYNC features and functions, visit our Ford support page and browse by your preferred topic.
*Requires phone with active data service and compatible software. SYNC 3 does not control 3rd party products while in use. Third parties are solely responsible for their respective functionality.
**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
†Wi-Fi Hotspot includes wireless data trial that begins upon Bell activation and expires at the end of three months or when 3GB of data is used, whichever comes first, but cannot extend beyond the trial subscription period for remote features. To activate, go to the AT&T activation page.
IPhone, Lightning, and Siri are trademarks of Apple Inc., registered in the U.S. and other countries.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Wi-Fi is a registered trademark of Wi-Fi Alliance®.
The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.
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