Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Keys and Locks
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Tires and Wheels
Can I drive while SYNC is updating?
Can I update SYNC using a Chromebook?
Can I upgrade the SYNC system to a newer SYNC system?
How do I check for SYNC updates?
How do I extract the SYNC update files to my flash drive using a Mac?
How do I extract the SYNC update files to my flash drive using a PC?
How do I extract the SYNC update files to my flash drive?
How do I format my flash drive to exFAT or FAT32 for SYNC updates?
How do I install SYNC updates using a USB?
How do I report a successful SYNC installation?
How to check your SYNC software version
Is there a cost to download SYNC updates?
What are the flash drive requirements when performing a SYNC update?
Will updating my SYNC update my maps?