FIRST THINGS FIRST
If it's an emergency, dial 911 immediately. For less serious matters, contact Ford Roadside Assistance. We’ll ask for your VIN, location, license plate number and vehicle make, model and color, and help will be on the way.
SERVICE AND BENEFITS
COVERAGE THAT GOES THE DISTANCE
FUEL AND LOCK-OUT ASSISTANCE
GET GOING AGAIN
GET BACK ON THE ROAD
TIRE AND BATTERY ASSISTANCE
FREQUENTLY ASKED QUESTIONS
What services are covered under Roadside Assistance?
You can reach Roadside Assistance at 800-241-3673. The program is available 24 hours a day, 7 days a week, and includes:
- Flat tire change
- Battery jump-start
- Fuel Delivery
- Lockout Assistance
How do I claim a refund with Roadside Assistance?
Roadside Assistance is included during the first five years or 60,000 miles from your vehicle's Warranty Start Date and with most Ford Protect Extended Service Plans. If you need to arrange roadside services on your own, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles.
To request a refund, submit your original receipts and a copy of the repair order to:
Ford Roadside Assistance
P.O. Box 9145
Medford, MA 02155
FAX: 614 386-3176
My warranty coverage has expired? Can I still use Roadside Assistance?
Yes, you can. However, there will be a per-service charge associated with any services provided.
How can I contact Roadside Assistance?
Contact Roadside Assistance Customer Service, call 800-241-3673 and provide:
- Your location
- Vehicle Identification Number (VIN)
- Vehicle make, model, and color
- License plate number
- aRoadside Assistance is included for certain owners and available to everyone for a per-service fee. Ford reserves the right to change program details without obligations. Ford Roadside Assistance is a complimentary offering to all Ford owners for up to 5 years or 60,000 miles (from the date of sale), whichever comes first.
- bFordPass, compatible with select smartphone platforms, is available via a free download. Message and data rates may apply.