How do I report a successful SYNC®* installation?

After you've installed the latest SYNC software update in your vehicle using a USB, be sure to report the successful installation. This will allow us to alert you to other important system updates in the future. You will need your computer for this step.

  1. Insert the flash drive you used for the update into your computer.
  2. Go to the SYNC software update page.
  3. Scroll down to Step Three: Confirm Update.
  4. Click on Browse for log file.
  5. Browse the flash drive you used to update your SYNC system.
  6. Select the XML log file in the "SYNCMyRide" folder. Example: sync_48474463_1A2B3C4D5E6F8G8H9.xml
    • Your filename will differ because it will contain your Vehicle Identification Number.

Did you know?
Depending on the size of the update, you may need to restore your previous settings such as:

  1. Pairing your phone. Learn how to pair your phone.
  2. Resetting your radio presets.
  3. Resetting your navigation points of interest.

If these steps do not resolve your issue, contact the Customer Relationship Center by calling 800-392-3673 or clicking LIVE CHAT.

Additional Topic

How do I check for SYNC updates?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.