How do I report a successful SYNC®* installation?
You can report a completed SYNC update on the SYNC software update website. You need to use your computer and the USB drive you performed the update with.
To record a successful SYNC software update:
- Insert the flash drive, also known as a USB or thumb drive, you used for the update into your computer.
- Go to the SYNC software update page.
- Scroll down to Step Three: Confirm Update on the SYNC software update page.
- Click on Browse for log file.
- Browse the flash drive you used to update your SYNC system.
Select the XML log file in the "SYNCMyRide" folder.
Note: An example of the file you will upload is "sync_48474463_1A2B3C4D5E6F8G8H9.xml." Your filename will differ because it will contain your Vehicle Identification Number (VIN).
If you still require assistance, contact the Customer Relationship Center by calling 1-800-392-3673 or selecting our Live Chat option.
Note: If you have not yet performed a SYNC update, refer to How do I install SYNC updates using a USB or Wi-Fi for the steps.
Additional Information
How do I check for SYNC updates?
How do I install SYNC updates with Wi-Fi or a USB device?
*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.