How do I report a successful SYNC®* installation?

After you have installed the latest SYNC software update in your vehicle using a USB, be sure to report the successful installation. This will allow us to alert you to other important system updates in the future. You will need your computer for this step.

  1. Insert the flash drive you used for the update into your computer.
  2. Go to the SYNC software update page.
  3. Scroll down to Step Three: Confirm Update on the SYNC software update page.
  4. Click on Browse for log file.
  5. Browse the flash drive you used to update your SYNC system.
  6. Select the XML log file in the "SYNCMyRide" folder. Example: sync_48474463_1A2B3C4D5E6F8G8H9.xml
    Note: Your filename will differ because it will contain your Vehicle Identification Number.

Depending on the size of the update, you may need to restore your previous settings such as:

If these steps do not resolve your issue, contact the Customer Relationship Center by calling 1-800-392-3673 or selecting LIVE CHAT.

Additional Information

How do I check for SYNC updates?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.