How do I report a successful SYNC®* installation?

You can report a completed SYNC update on the SYNC software update website. You need to use your computer and the USB drive you performed the update with.

To record a successful SYNC software update:

  1. Insert the flash drive, also known as a USB or thumb drive, you used for the update into your computer.
  2. Go to the SYNC software update page.
  3. Scroll down to Step Three: Confirm Update on the SYNC software update page.
  4. Click on Browse for log file.
  5. Browse the flash drive you used to update your SYNC system.
  6. Select the XML log file in the "SYNCMyRide" folder.

    Note: An example of the file you will upload is "sync_48474463_1A2B3C4D5E6F8G8H9.xml." Your filename will differ because it will contain your Vehicle Identification Number (VIN). 

If you still require assistance, contact the Customer Relationship Center by calling 1-800-392-3673 or selecting our Live Chat option.

Note: If you have not yet performed a SYNC update, refer to How do I install SYNC updates using a USB or Wi-Fi for the steps.

Additional Information

How do I check for SYNC updates?
How do I install SYNC updates with Wi-Fi or a USB device?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.