Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Keys and Locks
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Tires and Wheels
FordPass Feature Removal Frequently Asked Questions (FAQs)
FP - Recall Button Not Working
How do I resolve FordPass App issues?
How do I troubleshoot issues with adding my license plate number to the FordPass App?
How do I troubleshoot issues with downloading the FordPass App?
How do I troubleshoot my Phone As a Key Backup Start Passcode?
How do I troubleshoot vehicle location issues with the FordPass App?
How long will it take the Oil Life Reset to be represented within FordPass?
Scheduled Remote Start Troubleshooting
Trouble Resetting Password
What do I do if I am unable to login to the FordPass App?
What do I do if I'm at a charge station and the FordPass App is down?
What do I do if my vehicle is not showing in the FordPass App?
What do I do if the FordPass App is not responsive?
What should I do if I received a pairing failed message for Phone As A Key?
Why am I unable to contact a Guide?
Why am I unable to load FordPass to my device?
Why are my doors not locking and unlocking with FordPass?
Why can't I accept the FordPass terms and conditions?
Why do Fordpass Remote Commands work intermittently on my 2021 F-150?
Why does my Ford vehicle enter Deep Sleep mode?
Why does the app say I have a message, but nothing appears?
Why does the app say my VIN is already associated with one of my vehicles?
Why does the app say something is not right?
Why is My Activation in Progress?
Why is my activation pending in FordPass?
Why is my app crashing?
Why is my battery draining so quickly?
Why is my phone's battery draining fast?
Why won't my vehicle's recall clear from FordPass?