Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Tires and Wheels
22C20: Maverick (2022) Side Curtain Airbag Recall
22C22: Bronco Sport and F-150 (2022-2023) Flickering Parking Lamp Recall
22S36/22S48: Expedition (2021) Battery Junction Box Recall
22S47: Escape (2020-2022) Engine Manufacturing Recall
22S47: Maverick (2022) Engine Manufacturing Recall
22S55: Mustang Mach-E (2022) Halfshaft Recall
22S56: Expedition (2015-2017) HVAC Front Blower Motor Assembly Recall
22S71: F-150 (2021-2022) Wiper Motor Recall
22S73: Bronco Sport (2021-2023) and Escape (2020-2022) Fuel Injector Recall
22S77: Bronco (2021) Side Crash Sensors Recall
23S05: Explorer (2022-2023) Parking Gear Failure Recall
23S08: Ranger (2004-2006) Replacement Airbag Recall
23S09: Bronco (2022-2023) Steering Gear Recall
23S10: F-150 (2021) Wiper Arm Recall
23S12: Fusion and Edge (2013-2019) Front Brake Hose Recall
23S17: Bronco and Ranger (2023) Lug Nut Torque Recall
23S23: Explorer (2020-2023) Camera Blue Screen Recall
23S27: Escape (2020-2023) and Maverick (2022-2023) Engine Failure Recall
23S30: F-150 Lightning (2022-2023) Rear Light Bar Lamps Recall
23S33: Fusion (2019-2020) Battery and Power Loss Recall
23S35: F-150 (2021-2023) Rear Axle Wiring Bundle Harness Recall
Can I get a refund for a recall repair on my vehicle?
Do recalls expire?
Do you provide rental assistance for Recall repairs?
FordPass Feature Removal Frequently Asked Questions
How are recalls determined?
How do I get removed from the recall mailing list?
How do I update my mailing address for a Takata Airbag Recall?
Is my vehicle included in a Customer Satisfaction Program?
Is my vehicle included in the Takata airbag recall?
Is my vehicle with a branded title eligible for a recall?
Is there a recall on my vehicle?
SecuriAlert Feature Removal Frequently Asked Questions
What are Field Service Actions?
Where can I get my vehicle repaired for a recall?
Why did I not get a recall notice for my vehicle?
Will I be charged for my recall repair?