Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Choose your category to find related content.
Keys and Locks
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Tires and Wheels
How do I adjust the head restraint (headrest)?
How do I adjust the power seats?
How do I attach a child safety seat?
How do I control the Multi-Contour Seats?
How do I fold down the second- or third-row seats in my vehicle?
How do I install booster seats?
How do I manually adjust the seats?
How do I properly use the inflatable safety belts?
How do I set up the memory feature?
How do I use the rear folding seats?
What are Ford Max Recline Seats?
What is ActiveX?
What is the Easy Entry and Exit feature?