Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Choose your category to find related content.
Keys and Locks
More Vehicle Topics
Tires and Wheels
How do automatic door locks work?
How do I operate the door locks?
How do I remotely unlock or lock my vehicle using the FordPass App?
How do I remove and store my Bronco doors?
How Do I Use Ford Mustang Mach E eLatch Doors?
How do I use the Anti-Theft Alarm System?
What is the LED lock indicator?