Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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How do I change SYNC 3 connectivity settings?
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How do I check for SYNC 3 updates?
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How do I disable Android Auto on SYNC 3?
How do I disable Apple CarPlay on SYNC 3?
How do I enable or disable SYNC 3 Mobile Apps?
How do I enable the FordPass Connect Wi-Fi Hotspot?
How do I find my Electronic Serial Number (ESN) with SYNC 3?
How do I find the password for my Wi-Fi Hotspot?
How do I get the latest map updates for SYNC 3?
How do I install SYNC 3 navigation map updates?
How do I install SYNC 3 updates via Wi-Fi?
How do I pair my phone with SYNC 3?
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How do I set up a data plan for the Wi-Fi Hotspot?
How do I set up the Wi-Fi Hotspot with SYNC 3?
How do I set up Waze with SYNC 3 AppLink?
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How do I troubleshoot issues with Waze on SYNC 3?
How do I troubleshoot WiFi Hotspot issues?
How do I use media devices with SYNC 3?
How do I use SiriusXM Radio with SYNC 3?
How do I use SYNC 3 AppLink with Android devices?
How do I use SYNC 3 Entertainment System?
How do I use SYNC 3 voice commands?
How do I use SYNC AppLink with iOS devices?
How do I use text messaging with SYNC 3?
How to Run a Vehicle Health Report
How to use SYNC 3 AppLink
SYNC 3 and Apple CarPlay
SYNC 3 plus Apple CarPlay support
SYNC 3 Settings overview
SYNC AppLink Overview
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What do I do if I receive a memory error when updating SYNC?
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What if I have questions regarding the Ford+Alexa App?
What is my SYNC 3 software version?
What is the Ford+Alexa App?
Why isn't my SYNC 3 voice command working?
Why isn't the Voice Recognition working after performing a SYNC update?