Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Pick a category to search our how-to library.
Keys and Locks
More Vehicle Topics
Tires and Wheels
Electric Vehicle Care
F-150 Lightning Charging Frequently Asked Questions
F-150 Lightning Frequently Asked Questions
F-150 Lightning Pro Charging Frequently Asked Questions
F-150 Lightning Pro Product Frequently Asked Questions
F-150 Lightning Product Frequently Asked Questions
F-150 Lightning Production Update FAQs
F-150 Lightning Reservation Closure & Order Information
How do I tow my Ford F-150 Lightning truck?