Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Choose your category to find related content.
Keys and Locks
More Vehicle Topics
Tires and Wheels
How do I choose the right tires for my vehicle?
How often should I replace my tires?
How Often Should I Rotate My Tires?
What are the Top 10 Signs That You Need New Tires?
What is the recommended tire pressure for my vehicle?
What is the Tire Pressure Monitoring System?
What is the tire size for my vehicle?
When should I have an alignment?
Why Does Tread Wear Matter?
Why is Tire Pressure Critical?