Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Android Auto Frequently Asked Questions
Can I add navigation to my vehicle?
Disable Apple CarPlay with SYNC
How do I activate my SYNC Connected Navigation trial?
How do I adjust SYNC voice volume?
How do I adjust the navigation volume with SYNC?
How do I adjust the phone's volume when using SYNC?
How do I change SYNC connectivity settings?
How do I change the SYNC display settings?
How do I change the SYNC system language?
How do I clean the SYNC touchscreen display?
How do I connect Apple CarPlay to SYNC?
How do I connect to a Wi-Fi network with SYNC?
How do I delete a paired device using SYNC?
How do I delete a previous destination with SYNC?
How do I disable Android Auto?
How do I find my SYNC ESN?
How do I get the latest map updates for my SYNC system?
How do I pair my phone with SYNC?
How do I play music using a USB through SYNC?
How do I remove a paired device from SYNC using the device?
How do I remove a paired device from SYNC?
How do I reverse pair a phone with SYNC?
How do I set a destination with SYNC with Navigation?
How do I set distance units with SYNC?
How do I set favorite locations with SYNC Navigation?
How do I set SYNC Navigation map preferences?
How do I set the clock with SYNC?
How do I set the temperature display with SYNC?
How do I set Valet Mode with SYNC?
How do I turn on my Ford vehicle's Wi-Fi Hotspot?
How do I use 911 Assist with SYNC?
How do I use media devices with SYNC?
How do I use SYNC voice commands?
Troubleshooting Apple CarPlay
What are SYNC 4 and SYNC 4A?
What are the phone requirements for Android Auto?
What SYNC version do I have?
Which SYNC Navigation map version do I have?
Which vehicles are compatible with Android Auto?
Which vehicles are compatible with Apple CarPlay?