Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Am I eligible for a payment extension on my lease?
Am I eligible for a payment extension?
Can I end my lease early?
Can I have a late charge waived?
Can I transfer my lease?
Do I still pay interest on a payment extension?
Does Ford Credit provide any assistance in the event of a natural disaster?
How can I request a payment extension/due date change?
How can I set up automatic payments?
How do I access my account information?
How do I apply for credit online?
How do I dispute information reported by Ford Credit to a credit bureau?
How do I handle the end of my lease term in the pandemic?
How do I know if the extension will impact my final payment?
How do I link my current FordPass or Ford Owner account with Account Manager?
How do I make a principal-only payment?
How do I obtain a lien release from Ford Credit?
How do I purchase my leased vehicle?
How do I register for an account?
How do I request a payment extension?
How do I retrieve my credit decision?
How do I retrieve or change my username or password?
How do I setup my Ford Account (FordPass or Ford Owner) for Ford Credit Account Manager?
How do I transfer my vehicle’s title to a different state?
How do I update my account information?
How many miles do I have in my lease?
I am at the end of my lease and don't want to or am unable to return my vehicle yet. What options do I have?
I have automatic payments. Will an extension affect that?
Our business has been hurt by COVID-19. How can we get help with our vehicle payments?
What are my options when it is time to renew my lease?
What are some of the SCRA benefits available to customers serving in the military?
What happens if I exceed my mileage allowance?
What if I get an extension but have automatic payments?
What if I have other questions about my extension or account?
What if I still need help?
What information do I need to apply for credit online?
What is a payment extension?
What payment options does Ford Credit offer?
What programs are offered to help maintain my vehicle or protect it from damage?
Where can I mail my Ford Credit payoff?
Will my optional, Disability, GAP, ESP, or other insurance, cover my extended payments?