Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Keys and Locks
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Tires and Wheels
Can I defer/extend a payment on my account?
Can I end my lease early?
Can you send me a lien release letter?
Does Ford Credit have a finance program to assist customers who plan to finance modified vehicles?
How can I get an interest-paid letter?
How can I obtain a payoff letter?
How can I see how much interest I paid last year?
How can I switch from paper to electronic statements (or from electronic to paper statements)?
How can I transfer my vehicle and account obligations to someone else?
How do I add my new vehicle to my existing online account?
How do I apply for credit online?
How do I change my due date?
How do I create an online account?
How do I link my current FordPass or Ford Owner account with Account Manager?
How do I make a principal-only payment?
How do I pay an amount other than what is showing due?
How do I purchase my leased vehicle?
How do I reset my password to sign in?
How do I retrieve my credit decision?
How do I setup automatic payments for my loan?
How do I setup my Ford Account (FordPass or Ford Owner) for Ford Credit Account Manager?
How do I update my account information (address, phone number, email)?
How many miles do I have in my lease?
I am on a contract as a co-borrower/co-lessee, and the borrower/lessee recently passed away. What should I do?
I did not receive my statement. How can I get a duplicate statement?
What are some of the Servicemembers Civil Relief Act (SCRA) benefits available to customers serving in the military?
What can I do if I am unable to pay my bill?
What happens if my account has an overpayment?
What information do I need to apply for credit online?
What is Ford Pro FinSimple, and how does it relate to Ford Credit?
What payment options are available?
What type of self-services do you offer?
When will I receive my title?
Where can I find my account number?
Where do I find information on my lease-end options, including my lease purchase price?
Where do I send my payoff check?
Why am I showing due for two payments?