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Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Dynamic Hitch Assist
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Hill Descent Control
How do I adjust Pre-Collision Assist Alert Sensitivity?
How do I troubleshoot my Active Park Assist System?
How do I troubleshoot my Lane Centering?
How do I troubleshoot Reverse Brake Assist when it stops my vehicle while I have a bike rack on it?
How do I troubleshoot the Lane-Keeping System?
How do I use cruise control?
How do I use my rear view camera?
How do the Adaptive Headlamps work?
How does the hill start assist feature work?
What are the available Park Assist features?
What does the Distance Indication and Alert feature do?
What does the Electronic Limited-Slip Differential feature do?
What is Active Park Assist 2.0?
What is Active Park Assist?
What is Adaptive Cruise Control with Stop-and-Go and Lane Centering?
What is Adaptive Cruise Control with Stop-and-Go?
What is Adaptive Cruise Control?
What is AdvanceTrac Electronic Stability Control (ESC)?
What is Auto Hold?
What is Blind Spot Information System (BLIS) with Cross-Traffic Alert?
What is Co-Pilot360?
What is Collision Warning with Brake Support?
What is Enhanced Active Park Assist?
What is Evasive Steering Assist?
What is Ford BlueCruise hands-free driving?
What Is Ford Bronco Trail Control?
What is Intelligent Adaptive Cruise Control?
What is Pre-Collision Assist with Automatic Emergency Braking (AEB)?
What is Pre-Collision Assist with Pedestrian Detection?
What is Speed Sign Recognition?
What is the Blind Spot Information System (BLIS) with Trailer Coverage and Cross-Traffic Alert?
What is the Driver Alert System?
What is the Ford Co-Pilot360 Active Prep Package?
What is the Ford Head Up Display?
What is the Forward Sensing System?
What is the Reverse Sensing System?
What is the Side Sensing System?
What is the yellow light BLIS on my side view mirror?
Why do red lights sometimes flash on my windshield?
Why isn't my car idling?
Why isn't my rear view camera working?