Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Choose your category to find related content.
Keys and Locks
More Vehicle Topics
Tires and Wheels
How can I get a spare key?
How can I locate my missing keys?
How do I deactivate the memory presets from MyKey?
How do I find the intelligent key backup slot?
How do I get a replacement key?
How do I link the Memory presets to MyKey?
How do I program a spare key?
How do I replace my keys?
How do I replace the battery in the key fob?
How do I unlock my vehicle when the Intelligent Access Key is not working?
How do I unlock my vehicle without a key?
How do I use Intelligent Access Key?
How to program your Integrated Keyhead Transmitter
What are the different types of keys I can have?
What is SecuriLock Passive Anti-Theft System (PATS)?
Why am I getting a no key detected message?