How do I format my USB drive to exFAT or FAT32 for SYNC®* updates?

To perform a SYNC software update, the USB drive, also known as a flash or thumb drive, must be formatted to:

  • exFAT for SYNC 3
  • FAT32 for previous versions of SYNC

Formatting Your USB Drive

Select your computer from the drop-down options below:

PC Users with Windows 10

To format a USB drive with Windows 10:

  1. Insert the USB drive into your computer's USB port.
  2. Select Start (Windows Icon).
  3. Open File Explorer.
  4. Click on This PC.
  5. Right-click on your USB drive and select Format.
  6. Under File System, select FAT32 or exFAT.

PC Users with Windows 7

To format a USB drive with Windows 7:

  1. Insert the USB drive into your computer's USB port.
  2. Open My Computer.
  3. Right-click on your USB drive and select Properties.
  4. Under File System, select FAT32 or exFAT.

Mac Users

To format a USB drive with a Mac:

  1. Insert the USB drive into your computer's USB port.
  2. Open Finder.
  3. Navigate to Applications and Utilities and click Disk Utility.

    Note: You can also select the Mac Launchpad in the Dock, and search for/select Disk Utility. 
     
  4. Select your flash drive.
  5. Click the Erase button on the top right of the screen. Note: This will permanently erase all current data stored on your flash drive. 
  6. Name your flash drive.
  7. Under Format, select FAT32 or exFAT.
  8. Select Master Boot Record as the formatting scheme. 

If these steps do not resolve your issue, contact the Customer Relationship Center by calling 800-392-3673 or clicking LIVE CHAT.

If these steps do not resolve your issue, contact the Customer Relationship Center by calling 800-392-3673 or clicking LIVE CHAT.

Additional Information

How do I check for SYNC updates?


*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.