How do I format my USB drive to exFAT or FAT32 for SYNC®* updates?

To perform a SYNC software update, the USB drive, also known as a flash or thumb drive, must be formatted to:

  • exFAT for SYNC 3
  • FAT32 for previous versions of SYNC

PC users with Windows 10

  1. Insert the USB drive into your computer's USB port.
  2. Select Start (Windows Icon).
  3. Open File Explorer.
  4. Click on This PC.
  5. Right-click on your USB drive and select Format.
  6. Under File System, select FAT32 or exFAT.

PC users without Windows 10

  1. Insert the USB drive into your computer's USB port.
  2. Open My Computer.
  3. Right-click on your USB drive and select Properties.
  4. Under File System, select FAT32 or exFAT.

Mac users

  1. Insert the USB drive into your computer's USB port.
  2. Open Finder.
  3. Right-click on your USB drive and select Get Info.
  4. Under Format, select FAT32 or exFAT.

If these steps do not resolve your issue, contact the Customer Relationship Center by calling 800-392-3673 or clicking LIVE CHAT.

Additional Topics

How do I check for SYNC updates?
How do I perform SYNC updates with a USB?


*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.