Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Tires and Wheels
Can I get help in an accident using the FordPass App?
How do I access Preferred Charge Times for my Electric Vehicle in FordPass?
How do I access the Spiffy Services feature with FordPass?
How do I activate eWID?
How Do I Add a Service Record?
How do I add departure times for electric vehicles?
How do I complete a Quick Setup for Smart Hitch using a Fifth Wheel Trailer?
How do I create a Location Alert in FordPass?
How do I delete a journey?
How do I delete a Location Alert in FordPass?
How do I delete a service record in FordPass?
How do I delete a Trip Plan for my Ford?
How do I delete my battery charge logs in the FordPass App?
How do I delete my electric vehicle driving data in the FordPass App?
How do I delete schedules for my SecuriAlerts?
How do I determine which Alexa features are available for my Ford vehicle?
How do I disable the SecuriAlert feature in FordPass?
How do I edit a Location Alert in FordPass?
How do I edit a service record in the FordPass App?
How do I edit or delete Electric Vehicle preferred charge times?
How do I enable the SecuriAlert feature in the FordPass App?
How do I export a Journey?
How do I find a Dealer in FordPass?
How do I find a destination using FordPass?
How Do I Get Help in an Accident?
How do I get walking directions from my location to my vehicle?
How do I leave feedback for a Charging Station?
How do I manage my cabin comfort level?
How do I manage my Plug-In Hybrid EV Vehicle Details?
How do I manage my service history receipts in the FordPass App?
How do I pair my Apple Watch with FordPass?
How do I plan my trip to include the Tow and Haul option?
How do I remote start FordPass using my Apple Watch?
How do I reschedule or cancel a Vehicle Service Reservation for my Ford?
How do I reset my eWID device?
How do I save Trip favorites in the FordPass App?
How do I schedule a Vehicle Health Report in FordPass?
How do I set up Alexa Built-in?
How do I set up Assistant for Facebook Messenger?
How do I start my Ford vehicle?
How do I transfer vehicle ownership using FordPass?
How do I unlock and lock my vehicle for FordPass using my Apple Watch?
How do I use the Power My Trip feature with FordPass?
How do I use the Vehicle Service Reservation feature?
How do I use the Zone Lighting feature in the FordPass App?
How do I view Charge Level Notifications for a Battery Electric Vehicle?
How do I view Location Alert history in FordPass?
How do I view my FordPass trips in my vehicle?
How do I view my Journeys Monthly Summary?
How do I view my schedules for my SecuriAlerts?
How do I view my trip planner history in the FordPass App?
How do I view the Conventional Trailer Checklist in the app?
How do I view the Fifth Wheel Trailer Checklist in FordPass?
How do I view the Gooseneck Trailer Checklist in the app?
How many Journey types are available?
How to send a destination to my mobile device using FordPass?
How to update eWID Connectivity Settings?
What are Location Alerts in FordPass?
What are the requirements for Alexa Built-In?
What benefit does the Connected Vehicle Oil Life Time and Distance Estimator provide for me?
What communication channels are used for Vehicle Service Reservations?
What information is located within the Service tab on the FordPass App?
What is an eWID device?
What is Destinations?
What is Ford Secure?
What is the Ford Assistant Facebook Messenger feature?
What is the Vehicle Service Reservation feature in the FordPass App?
What options are on the Service History screen in FordPass?
Where can I find Alexa Built-in subscription details?
Where can I find How-to Videos in the app?
Where can I view my electric vehicle driving details in the FordPass App?
Where can I view my vehicle's oil life in the FordPass App?
Where do I schedule vehicle service in FordPass?
Where is my Vehicle Health Report in FordPass?
Which lights are included with the Zone Lighting Feature in FordPass?
Which remote features are available to use with my Apple Watch and FordPass?
Which vehicles are compatible with eWID?
Which vehicles have the SecuriAlert feature?
Why am I receiving Zone Light alert messages?
Why is my eWID Deactivation Pending?
Why was SmartLink discontinued for FordPass?