Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Keys and Locks
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Tires and Wheels
Battery Electric Vehicle Charge Level Notifications
Can I Get Help in an Accident?
Can the Oil Life Time and Distance Estimator Replace All Engine Oil Inspections?
Electric Vehicle - Preferred Charge Times
Electric Vehicle - Vehicle Details
FP - FPLW - Smart Hitch Quick Setup for Fifth Wheel
FP - Transfer of Ownership
How do I access the Spiffy Services feature with FordPass?
How do I activate eWID?
How Do I Add a Service Record?
How do I add departure times for electric vehicles?
How do I delete a journey?
How do I delete a service record in FordPass?
How do I delete schedules for my SecuriAlerts?
How do I determine which Alexa features are available for my vehicle?
How do I edit a service record?
How do I enable the SecuriAlert feature in the FordPass App?
How do I export a Journey?
How do I find a Dealer in FordPass?
How do I find a destination using FordPass?
How Do I Get Help in an Accident?
How do I get walking directions from my location to my vehicle?
How do I know what my Vehicle Health Alert means?
How do I manage my cabin comfort level?
How do I manage my vehicle generator power modes?
How Do I Pair My iPhone and Apple Watch for Lincoln Way?
How do I remote start FordPass with my Apple Watch?
How do I reset my eWID device?
How do I save Trip favorites?
How do I schedule a Vehicle Health Report in FordPass™?
How do I set up Alexa Built-in?
How do I set up Assistant for Facebook Messenger?
How Do I Use Parking Point of Interest (POI)?
How do I use Vehicle Health Alerts with FordPass?
How do I use Zone Lighting?
How do I view my FordPass trips in my vehicle?
How do I view my Journeys Monthly Summary?
How do I view my schedules for my SecuriAlerts?
How do I view my trip planner history in the FordPass App?
How do I view the Conventional Trailer Checklist in the app?
How do I view the Fifth Wheel Trailer Checklist in the app?
How do I view the Gooseneck Trailer Checklist in the app?
How Is the Oil Life Time and Distance Estimator (OLDTE) Different Then the Intelligent Oil Life Monitor (IOLM) Present in the Vehicle's Instrument Cluster? Which Is More Accurate?
How many Journey types are available?
How to Start My Vehicle
How to update eWID Connectivity Settings?
Power My Trip for Battery Electric Vehicle
Remote Lock and Unlock with the Apple Watch
Switching Vehicles in the Apple Watch
What are the requirements for Alexa Built-In?
What benefit does the Connected Vehicle Oil Life Time and Distance Estimator provide for me?
What information is located within the Service tab on the FordPass App?
What is an eWID device?
What is Destinations?
What Is Oil Life Time and Distance Estimator (OLTDE)?
What is the Ford Assistant Facebook Messenger feature?
What is the Power My Trip feature in the FordPass App?
What Parking services are available with the app?
When will I receive notifications for my oil life?
Where can I find Alexa Built-in subscription details?
Where can I find How-to Videos in the app?
Where can I view my oil life in the FordPass app?
Where do I schedule vehicle service in FordPass?
Where Is My Vehicle Health Report?
Which Lights are Included with the Zone Lighting Feature in the FordPass App?
Which vehicles are compatible with eWID?
Which vehicles have the SecuriAlert feature?
Why am I receiving Zone Light alert messages?
Why is my eWID Deactivation Pending?
Why was SmartLink discontinued for FordPass?