Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Choose your category to find related content.
Keys and Locks
More Vehicle Topics
Tires and Wheels
Does a branded title void warranty?
Does the warranty transfer to a new owner?
How do I reinstate warranty coverage for a branded title vehicle?
Is a U.S. warranty valid in Canada?
Is my vehicle under warranty?
What is a Service Parts Warranty (SPW)?
What is my battery warranty?
What is my Powertrain warranty?
What is not covered by my warranty?
What is the Ford New Vehicle Limited Warranty?
What is the U.S. Warranty when overseas?
What is the warranty coverage for vehicles registered in Canada or Mexico?
What is the warranty on corrosion?
What is the warranty on diesel engines?
What is the warranty on hybrid and electric vehicles?
What is the warranty on paint?
What is the warranty on recall repairs?
What is the warranty on tires?
What is the warranty start date?
Where can I find my warranty guide?
Where do I get warranty work performed?
Why was my warranty canceled?
Why was my warranty denied?
Will aftermarket modifications void my warranty?
Will the warranty be canceled if I do not perform the scheduled vehicle maintenance?