Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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How-To Videos
2021 Mustang Mach E
More Vehicle Topics

2021 Ford Mustang Mach E

More Vehicle Topics Video Library

Frunk

Frunk

Opening And Closing Your 'FRUNK'

Opening And Closing Your 'FRUNK'

E-LATCH

E-LATCH

Discover Your Mustang MACH-E®

Discover Your Mustang MACH-E®

Cleaning Your Wipers – MACH-E®

Cleaning Your Wipers – MACH-E®

Frunk

Frunk

Opening And Closing Your 'FRUNK'

Opening And Closing Your 'FRUNK'

E-LATCH

E-LATCH

Discover Your Mustang MACH-E®

Discover Your Mustang MACH-E®

Cleaning Your Wipers – MACH-E®

Cleaning Your Wipers – MACH-E®

Configuring Your Daytime Running Lamps

Configuring Your Daytime Running Lamps

Creating A Flat Load Floor

Creating A Flat Load Floor

Driving Experiences And ONE-PEDAL Driving

Driving Experiences And ONE-PEDAL Driving

MACH-E Rear Seating Features

MACH-E Rear Seating Features

Using Your Frunk In A Cool Way

Using Your Frunk In A Cool Way

Releasing Your Frunk

Releasing Your Frunk

Using The 60/40 SPLIT-FOLDING Rear Seat

Using The 60/40 SPLIT-FOLDING Rear Seat

Driving Dynamics

Driving Dynamics

Charging Your Phone Wirelessly

Charging Your Phone Wirelessly

Using The Active X Seats

Using The Active X Seats

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2021 Ford Mustang Mach-E How-To & Info Videos | Ford Owner Support