Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Setting Climate Controls During Remote Start

Setting Climate Controls During Remote Start

Charge Your Smartphone Wirelessly In Your Vehicle

Charge Your Smartphone Wirelessly In Your Vehicle

Adjusting Trailer Brake Controller

Adjusting Trailer Brake Controller

Using Easy FUEL® Funnel

Using Easy FUEL® Funnel

Determining Proper Trailer Weight Distribution

Determining Proper Trailer Weight Distribution

Setting Climate Controls During Remote Start

Setting Climate Controls During Remote Start

Charge Your Smartphone Wirelessly In Your Vehicle

Charge Your Smartphone Wirelessly In Your Vehicle

Adjusting Trailer Brake Controller

Adjusting Trailer Brake Controller

Using Easy FUEL® Funnel

Using Easy FUEL® Funnel

Determining Proper Trailer Weight Distribution

Determining Proper Trailer Weight Distribution

Connecting Your Trailer To The Hitch Receiver

Connecting Your Trailer To The Hitch Receiver

Ford Expedition Livestream

Ford Expedition Livestream

Trailering Made Easy With The Trailer Tow Guide

Trailering Made Easy With The Trailer Tow Guide

Opening And Closing Your Moonroof

Opening And Closing Your Moonroof

Welcome To Your New Ford Expedition Suv

Welcome To Your New Ford Expedition Suv

Cleaning The Windshield Wipers

Cleaning The Windshield Wipers

Towing Capacity

Towing Capacity

Resyncing Your Sideview Mirrors

Resyncing Your Sideview Mirrors

Using The 4x4 Transfer Case

Using The 4x4 Transfer Case

TRI-ZONE Climate Control With SYNC® 4

TRI-ZONE Climate Control With SYNC® 4 

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