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Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Last updated on 12/14/2025
Learn about any recalls and Ford's free repair service.
Your vehicle identification number, or VIN, is a 17-digit alphanumeric code. You can typically find it in these three locations:
1. The driver’s side doorframe.
2. The lower, driver’s side corner of your windshield - viewable from outside your vehicle.
3. Your vehicle’s point of purchase documents, insurance card and registration form.
Get recall details and quickly schedule service.
You can also for recalls on a vehicle.
Issue Date
2022-04-14
Campaign
22S26/22V250
Description
On your vehicle, it may be possible for the vehicle wiper arms to perform erratically. This condition can potentially lead to a wiper arm that becomes inoperable andor separated from the vehicle.
Safety Risk
A wiper arm that becomes inoperable andor separated from the vehicle can result in reduced visibility in certain conditions.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the left and right front wiper arms as required free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-01-31
Campaign
25S05/25V048
Description
On your vehicle, the rear-view camera could have intermittent rearview video image, no rearview video image, or poor image quality blurry, foggy, hazy when the vehicle is in reverse gear.
Safety Risk
A rear-view camera that intermittently displays a blank or distorted image may reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear-view camera free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-10
Campaign
25SA8/25V686
Description
On your vehicle, it may be possible for the rear-view camera image to become dark in specific reversing scenarios when using the 360-DEGREE camera feature while the front andor side cameras are exposed to significantly more light than the rearview camera. An example can be reversing your vehicle into a darkened garage from a sunlit area.
Safety Risk
This may result in poor camera visibility when reversing, increasing the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-07-01
Campaign
25S72/25V442
Description
On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns andor a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, andor potential inability to perform software updates.
Safety Risk
A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-06-09
Campaign
21S26/21V390
Description
On your vehicle, the nuts joining the front axle hub extensions to the front axle may have been improperly tightened.
Safety Risk
Insufficiently tightened front axle hub extension nuts may result in front wheel and wheel hub extension detachment from the vehicle, increasing the risk of an injury or crash.
Remedy
Ford Motor Company has authorized your dealer to perform a mobile or in dealership repair to verify that both front hub extensions have been properly attached to the vehicle free of charge parts and labor. If a mobile repair is not available your vehicle will be towed and repaired at your local dealership free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-01-14
Campaign
22S01/22V013
Description
On your vehicle, a small void may be present in the engine mounted secondary fuel filter cap.
Safety Risk
This potential void may progress to a pinhole allowing fuel to leak from the top of the secondary fuel filter. A fuel leak may also be accompanied by a fuel odor or an illuminated check engine light. A fuel leak may increase the risk of fire and injury.
Remedy
Ford Motor Company has authorized your dealer to replace both primary and secondary fuel filters free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-12-20
Campaign
24S78/24V957
Description
On your vehicle, it may be possible for aged biodiesel deposits to accumulate in the high pressure fuel pump. This may result in extended cranking without starting while the vehicle is parked, or loss of motive power while driving.
Safety Risk
This may result in a loss of motive power, which increases the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-07-08
Campaign
25S75/25V455
Description
On your vehicle, it is possible to have a loss of fuel pressure and flow from the fuel tank due to fuel pump failure. This can cause a lack of fuel delivery to the engine and result in an engine stall while driving.
Safety Risk
An engine stall while driving increases the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-09-23
Campaign
25S94/25V626
Description
The steering column upper shaft on your vehicle may have been manufactured outside of required specifications, and it may be possible for the steering column upper shaft to separate.
Safety Risk
If a separation occurs, the steering wheel may become inoperable with a loss of vehicle control, which could increase the risk of injury or a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2023-06-09
Campaign
23C20/23V420
Description
On your vehicle, the supplemental owners guide does not include an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints
Safety Risk
Customers do not have access to an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints. Inability to access this information increases the risk of injury in the event of a crash.
Remedy
Ford Motor Company has provided an addendum, with the owner notification letter, that includes an accurate description of all head restraints and describes how to adjust and remove the head restraints for certain center seating positions. Please place the head restraint owners manual addendum provided with this letter in your vehicles glovebox with the supplemental owners guide. You do not need to visit your dealer, but you have the option to take your vehicle to a Ford or Lincoln dealer for assistance with properly installing the mailed owners manual addendum into your vehicles glovebox, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-05-24
Campaign
21S23/21V379
Description
On your vehicle, it is possible the left-hand inner 5TH wheel bracket cracked during the stamping process.
Safety Risk
A cracked left-hand inner 5TH wheel bracket may result in loud knocksclanks while accelerating and abnormal vibration. If left unrepaired and the vehicle tows a trailer that exceeds 22.8K pounds, the 5TH wheel assembly may become loose and may ultimately detach from the vehicle, increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to inspect, and if necessary, replace the left-hand inner 5TH wheel hitch bracket, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-02-16
Campaign
22S09/22v087
Description
On your vehicle, an underbody insulator may loosen and contact the aluminum driveshaft, resulting in marking or scoring of the driveshaft. Continued contact may result in driveshaft fracture.
Safety Risk
A fractured driveshaft poses the risks of loss of motive power while driving, unintended vehicle movement while the vehicle is in park if the parking brake is not applied, and secondary damage to surrounding components. A fractured driveshaft may also contact the ground which may cause loss of control of the vehicle while driving. A fractured driveshaft increases the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to secure the underbody insulator and inspect the driveshaft for damage and repair as necessary free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-05-27
Campaign
22C09/22V384
Description
On your vehicle, it may be possible that the safety certification label, located on the driver-side door jamb, is missing the tire size, rim size, and tire pressure information.
Safety Risk
This may result in an incorrect tire, rim, and tire pressure combination being installed on the vehicle, increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to replace the safety certification label on your vehicle, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-04-07
Campaign
21C06/21V090
Description
Windshield glass reattachment
Safety Risk
The windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant in a crash.
Remedy
Ford Motor Company has authorized your dealer to remove the windshield and ensure proper reattachment free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-07-15
Campaign
21S31/21V536
Description
On your vehicle, the rear axle housing may not support the load of the pickup truck and deform, which could result in driveshaft separation.
Safety Risk
This can potentially cause an axle tube leak, vibration while driving, shuddering upon acceleration, and drive shaft separation. A separated drive shaft can result in a loss of motive power while driving and unintended movement when placed in park if parking brake is not applied, increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to perform an inspection and repair of the rear axle free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
22E04
Description
Reprogram powertrain control module pcm transmission control module tcm
Next Steps
Contact your dealer for next steps.
Campaign:
25P28
Description
Ford passlincoln way connectivity concerns
Next Steps
Contact your dealer for next steps.
Campaign:
22L03
Description
Engine horsepower credit
Next Steps
Contact your dealer for next steps.
Campaign:
25B06
Description
Super duty trucks with event data recorder edr disabled
Next Steps
Contact your dealer for next steps.
Campaign:
24L05
Description
Emission control information label update for qualified vehicles
Next Steps
Contact your dealer for next steps.
Campaign:
25M01
Description
Nitrogen oxide nox sensor replacement
Next Steps
Contact your dealer for next steps.
Campaign:
21M05
Description
Unintended tailgate opening
Next Steps
Contact your dealer for next steps.
Campaign:
24L03
Description
Particulate matter pm sensor reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
24L04
Description
Emission control information label update
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
20U28
Description
Oversized pistons - long block replacement
Next Steps
Contact your dealer for next steps.
Campaign:
21P19
Description
Reconfigure the rcm with as-built data
Next Steps
Contact your dealer for next steps.
Campaign:
21B42
Description
Certification label and front spring mismatch to order guide
Next Steps
Contact your dealer for next steps.
Issue Date
2022-04-14
Campaign
22S26/22V250
Description
On your vehicle, it may be possible for the vehicle wiper arms to perform erratically. This condition can potentially lead to a wiper arm that becomes inoperable andor separated from the vehicle.
Safety Risk
A wiper arm that becomes inoperable andor separated from the vehicle can result in reduced visibility in certain conditions.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the left and right front wiper arms as required free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-01-31
Campaign
25S05/25V048
Description
On your vehicle, the rear-view camera could have intermittent rearview video image, no rearview video image, or poor image quality blurry, foggy, hazy when the vehicle is in reverse gear.
Safety Risk
A rear-view camera that intermittently displays a blank or distorted image may reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear-view camera free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-10
Campaign
25SA8/25V686
Description
On your vehicle, it may be possible for the rear-view camera image to become dark in specific reversing scenarios when using the 360-DEGREE camera feature while the front andor side cameras are exposed to significantly more light than the rearview camera. An example can be reversing your vehicle into a darkened garage from a sunlit area.
Safety Risk
This may result in poor camera visibility when reversing, increasing the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-07-01
Campaign
25S72/25V442
Description
On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns andor a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, andor potential inability to perform software updates.
Safety Risk
A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-06-09
Campaign
21S26/21V390
Description
On your vehicle, the nuts joining the front axle hub extensions to the front axle may have been improperly tightened.
Safety Risk
Insufficiently tightened front axle hub extension nuts may result in front wheel and wheel hub extension detachment from the vehicle, increasing the risk of an injury or crash.
Remedy
Ford Motor Company has authorized your dealer to perform a mobile or in dealership repair to verify that both front hub extensions have been properly attached to the vehicle free of charge parts and labor. If a mobile repair is not available your vehicle will be towed and repaired at your local dealership free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-01-14
Campaign
22S01/22V013
Description
On your vehicle, a small void may be present in the engine mounted secondary fuel filter cap.
Safety Risk
This potential void may progress to a pinhole allowing fuel to leak from the top of the secondary fuel filter. A fuel leak may also be accompanied by a fuel odor or an illuminated check engine light. A fuel leak may increase the risk of fire and injury.
Remedy
Ford Motor Company has authorized your dealer to replace both primary and secondary fuel filters free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-12-20
Campaign
24S78/24V957
Description
On your vehicle, it may be possible for aged biodiesel deposits to accumulate in the high pressure fuel pump. This may result in extended cranking without starting while the vehicle is parked, or loss of motive power while driving.
Safety Risk
This may result in a loss of motive power, which increases the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-07-08
Campaign
25S75/25V455
Description
On your vehicle, it is possible to have a loss of fuel pressure and flow from the fuel tank due to fuel pump failure. This can cause a lack of fuel delivery to the engine and result in an engine stall while driving.
Safety Risk
An engine stall while driving increases the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-09-23
Campaign
25S94/25V626
Description
The steering column upper shaft on your vehicle may have been manufactured outside of required specifications, and it may be possible for the steering column upper shaft to separate.
Safety Risk
If a separation occurs, the steering wheel may become inoperable with a loss of vehicle control, which could increase the risk of injury or a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2023-06-09
Campaign
23C20/23V420
Description
On your vehicle, the supplemental owners guide does not include an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints
Safety Risk
Customers do not have access to an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints. Inability to access this information increases the risk of injury in the event of a crash.
Remedy
Ford Motor Company has provided an addendum, with the owner notification letter, that includes an accurate description of all head restraints and describes how to adjust and remove the head restraints for certain center seating positions. Please place the head restraint owners manual addendum provided with this letter in your vehicles glovebox with the supplemental owners guide. You do not need to visit your dealer, but you have the option to take your vehicle to a Ford or Lincoln dealer for assistance with properly installing the mailed owners manual addendum into your vehicles glovebox, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-05-24
Campaign
21S23/21V379
Description
On your vehicle, it is possible the left-hand inner 5TH wheel bracket cracked during the stamping process.
Safety Risk
A cracked left-hand inner 5TH wheel bracket may result in loud knocksclanks while accelerating and abnormal vibration. If left unrepaired and the vehicle tows a trailer that exceeds 22.8K pounds, the 5TH wheel assembly may become loose and may ultimately detach from the vehicle, increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to inspect, and if necessary, replace the left-hand inner 5TH wheel hitch bracket, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-02-16
Campaign
22S09/22v087
Description
On your vehicle, an underbody insulator may loosen and contact the aluminum driveshaft, resulting in marking or scoring of the driveshaft. Continued contact may result in driveshaft fracture.
Safety Risk
A fractured driveshaft poses the risks of loss of motive power while driving, unintended vehicle movement while the vehicle is in park if the parking brake is not applied, and secondary damage to surrounding components. A fractured driveshaft may also contact the ground which may cause loss of control of the vehicle while driving. A fractured driveshaft increases the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to secure the underbody insulator and inspect the driveshaft for damage and repair as necessary free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-05-27
Campaign
22C09/22V384
Description
On your vehicle, it may be possible that the safety certification label, located on the driver-side door jamb, is missing the tire size, rim size, and tire pressure information.
Safety Risk
This may result in an incorrect tire, rim, and tire pressure combination being installed on the vehicle, increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to replace the safety certification label on your vehicle, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-04-07
Campaign
21C06/21V090
Description
Windshield glass reattachment
Safety Risk
The windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant in a crash.
Remedy
Ford Motor Company has authorized your dealer to remove the windshield and ensure proper reattachment free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-07-15
Campaign
21S31/21V536
Description
On your vehicle, the rear axle housing may not support the load of the pickup truck and deform, which could result in driveshaft separation.
Safety Risk
This can potentially cause an axle tube leak, vibration while driving, shuddering upon acceleration, and drive shaft separation. A separated drive shaft can result in a loss of motive power while driving and unintended movement when placed in park if parking brake is not applied, increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to perform an inspection and repair of the rear axle free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
22E04
Description
Reprogram powertrain control module pcm transmission control module tcm
Next Steps
Contact your dealer for next steps.
Campaign:
25P28
Description
Ford passlincoln way connectivity concerns
Next Steps
Contact your dealer for next steps.
Campaign:
22L03
Description
Engine horsepower credit
Next Steps
Contact your dealer for next steps.
Campaign:
25B06
Description
Super duty trucks with event data recorder edr disabled
Next Steps
Contact your dealer for next steps.
Campaign:
24L05
Description
Emission control information label update for qualified vehicles
Next Steps
Contact your dealer for next steps.
Campaign:
25M01
Description
Nitrogen oxide nox sensor replacement
Next Steps
Contact your dealer for next steps.
Campaign:
21M05
Description
Unintended tailgate opening
Next Steps
Contact your dealer for next steps.
Campaign:
24L03
Description
Particulate matter pm sensor reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
24L04
Description
Emission control information label update
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
20U28
Description
Oversized pistons - long block replacement
Next Steps
Contact your dealer for next steps.
Campaign:
21P19
Description
Reconfigure the rcm with as-built data
Next Steps
Contact your dealer for next steps.
Campaign:
21B42
Description
Certification label and front spring mismatch to order guide
Next Steps
Contact your dealer for next steps.
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