Why isn't my phone connecting to SYNC®*?

Your Bluetooth-enabled phone lets you make hands-free calls, connect to a 911 Assist Operator, stream audio and, more. If you are having issues connecting your phone to SYNC, try the following steps:

Tip 1: Reset Bluetooth®**

  1. On your phone, turn Bluetooth off and turn it back on.
  2. On your SYNC system, turn Bluetooth off and turn it back on.
  3. Manually connect SYNC with the phone.
    • Touch Phone > Settings > Bluetooth Devices > Select your phone > Connect.
    • Note: If the connection times out or attempts to take longer than a minute, cancel the connection and go to Step 4.
  4. Manually connect the phone with SYNC.
    • Find your phone's Bluetooth menu > tap SYNC to connect
  5. Verify that your phone automatically connects to SYNC after performing a key cycle. If it doesn’t work, proceed to tip 2.

Tip 2: Perform a Soft Reset on the Phone

  1. Power off your phone and remove the battery, if possible.
  2. Turn the phone back on.
  3. Verify that your phone automatically connects to SYNC after performing a key cycle. If the phone does not connect, move to tip 3.

Tip 3: Delete the Phone and SYNC Connections

  1. Delete the phone from the SYNC System. Refer to your Owner's Manual for instructions.
  2. Delete SYNC from your phone’s Bluetooth menu.
  3. Pair your Phone. If the pairing fails, proceed to tip 4.
  4. If the pairing was successful, verify that your phone automatically connects to SYNC after performing a key cycle. If it fails, proceed to tip 4.

Tip 4: Reverse Pair the Phone

  1. ​​​​​Reverse pair your phone.
  2. If the pairing was successful, verify that your phone automatically connects to SYNC after performing a key cycle

If all the above steps fail, contact our Customer Relationship Center via Chat or call us at 800-392-3673

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*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

**The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.

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