How do I perform a SYNC master/factory reset?

Performing a Module Reset

Before performing a Digital Experience factory reset, attempt a module reset to restore functionality. A module reset does not delete stored data. 

To perform a module reset, press and hold the Power button (center of the volume knob) for up to 10 seconds. Upon releasing the button, you may hear a pop sound from your vehicle's speakers. 

Performing a Factory Reset

Important:

• Certain Connected Services subscriptions (Navigation, BlueCruise^®†, etc.) may be unavailable for up to 10 business days after a factory reset.
• If you are unsure if you should complete a factory reset, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
• After the factory reset, you must re-activate your vehicle in the Ford app for remote features (remote start, lock, unlock, etc.) to be available again. Refer to the How do I activate my vehicle's modem using the Ford app? article to learn how.

To do a factory reset on your Digital Experience screen:

1. Tap the Apps icon or the Vehicle icon.
2. Select Settings.
3. Swipe up on the Settings menu and select System.
4. Swipe up on the System menu and select Reset options.
5. Choose Factory reset.
6. Follow the prompts on the screen. 

The screen will go blank as the system performs its factory reset. Once the screen is back up, the factory reset is complete. 

Before performing a SYNC 4A factory reset, try a system reset to restore functionality. The system reset does not delete any data you have stored.

Performing a System Reset

To reset the system, choose the option below that applies to your vehicle.

• Vehicles equipped with a Power button: Press and hold both the Power button (center of the volume knob) and the Seek Right button for 10 seconds.
• Vehicles not equipped with a Power button: Press and hold both the Volume Down and Seek Right buttons on the steering wheel controls for 10 seconds.

If the system reset does not resolve the issue, continue with a factory reset.

Performing a Factory Reset

Important:

• Certain Connected Services subscriptions (Navigation, BlueCruise^®†, etc.) may be unavailable for up to 10 business days after a factory reset.
• If you are unsure if you should complete a factory reset, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
• After the factory reset, you must re-activate your vehicle in the Ford app for remote features (remote start, lock, unlock, etc.) to be available again. Refer to the How do I activate my vehicle's modem using the Ford app? article to learn how.

To do a factory reset on your vehicle's SYNC screen:

1. Tap Settings or the Home icon.
2. Select General.
3. Press Reset.
4. Choose Factory Reset.
5. Follow the prompts on the screen to complete the reset.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.

Before performing a SYNC 4 factory reset, try a system reset to restore functionality. The system reset does not delete any data you have stored.

Performing a System Reset

To reset the system, choose the option below that applies to your vehicle.

• Vehicles equipped with a Power button: Press and hold both the Power button (center of the volume knob) and the Seek Right button for 10 seconds.
• Vehicles not equipped with a Power button: Press and hold both the Volume Down and Seek Right buttons on the steering wheel controls for 10 seconds.

If the system reset does not resolve the issue, continue with a factory reset.

Performing a Factory Reset

Important:

• Certain Connected Services subscriptions (Navigation, BlueCruise^®†, etc.) may be unavailable for up to 10 business days after a factory reset.
• If you are unsure if you should complete a factory reset, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
• After the factory reset, you must re-activate your vehicle in the Ford app for remote features (remote start, lock, unlock, etc.) to be available again. Refer to the How do I activate my vehicle's modem using the Ford app? article to learn how.

To do a factory reset on your vehicle's SYNC screen:

1. Tap Settings.
2. Choose General.
3. Press Reset.
4. Select Factory Reset.
5. Follow the on-screen prompts to complete the factory reset.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.

Before performing a SYNC 3 master/factory reset, try a system reset to restore functionality. The system reset does not delete any data you have stored.

Performing a System Reset

1. Press and hold the Seek up and the audio unit Power buttons simultaneously until the screen goes black. Wait for the system reset to complete.
2. Press the audio unit Power button to switch the system on.

If the system reset does not resolve the issue, continue with a master/factory reset.

Performing a Master/Factory Reset

To do a master/factory reset on your vehicle's SYNC screen:

1. Tap Settings.
2. Choose General.
3. Scroll down and press Master Reset. A message confirming that all system settings will be erased and reset to factory defaults will appear.
4. Press Continue. A "Resetting to factory defaults" message will appear, the system will turn off, and the screen will go blank. It may take a few minutes for the system to reset and resume normal operation. 

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.

1. Press the Menu button.
2. Scroll down and select General.
3. Scroll down and select Master Reset.
4. This will prompt a confirmation screen to appear. Scroll down and select Continue.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.

Before performing a SYNC with MyFord Touch master reset, try a system reset to restore functionality. The system reset does not delete any data you have stored. 

Performing a System Reset

1. Press and hold the Seek up and the audio unit Power buttons simultaneously until the screen goes black.
2. Wait for the system reset to complete.
3. Press the audio unit Power button to switch the system on.

If the system reset does not resolve the issue, continue with a master reset.

Performing a Master Reset

1. Press the Gear icon on your vehicle's SYNC screen.
2. Tap Settings.
3. Select System.
4. Scroll down and press Master Reset. A warning screen will pop up.
5. Disconnect all USB devices, Bluetooth^® devices, and any SD cards.
6. Press Yes to complete your master reset.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.

1. Push the Aux button.
2. Push the Menu button.
3. Select SYNC Media on the screen and press OK.
4. Press the Down Arrow until System Settings displays on the screen and press OK.
5. Press the Down Arrow until Advanced displays on the screen and press OK.
6. Press the Down Arrow until Master Reset appears on the screen and press OK. SYNC will ask you to confirm the reset.
7. Tap OK to confirm.  SYNC will confirm when the master reset is complete.

Note: Instructions may vary. Specific information for your vehicle can be found in your Owner's Manual.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.

1. Press the Phone button. The screen may read "No Phone Connected."
2. Press the Settings tab on your vehicle's SYNC screen.
3. Select Advanced.
4. Press the Down Arrow until Master Reset appears on the screen.
5. Select Master Reset. SYNC will ask you to confirm the master reset.
6. Tap Yes to continue. SYNC will confirm when the master reset is complete.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.

1. Push the Menu button on your SYNC system.
2. Select the SYNC Settings option and press OK.
3. Press the Down Arrow until Master Reset appears on the screen, and press OK.
4. Tap Yes to continue. SYNC will confirm when the master reset is complete.

If you need further assistance, contact the Ford Customer Relationship Center at 1-800-392-3673 or choose our Live Chat option.