Android Auto Troubleshooting

Ensure your mobile device is connected to SYNC properly with a USB cable or wirelessly using the table below.

If you are still experiencing issues, proceed to Step 2 - Resolve Your Android Auto Issue.

Complete the steps below in order and test after each one to see if Android Auto is working properly.

1. Use another manufacturer-approved USB cable.  
2. Use the SYNC USB port closest to the SYNC screen.  
3. Set the audio source to USB and try playing music from any available source (YouTube Music^™, Spotify^©, etc.).  
   
   Note: If there is no sound, the USB hardware may have failed. Schedule an appointment with your preferred Ford Dealer for a diagnosis. 
    
4. Performing a Key Cycle.
5. How do I reset the SYNC system?.
6. Check to see if there are any software updates needed for your phone. These steps may vary based on your phone's manufacturer and model. If you need assistance, refer to the manufacturer's website.
7. Ensure that there are no limitations on your phone. These steps may vary based on your phone's manufacturer and model. If you need assistance, refer to the manufacturer's website.
8. Perform a soft reset on your device. After performing a soft reset, you will be redirected to the Home screen. These steps may vary based on your phone's manufacturer and model. If you need assistance, refer to the manufacturer's website.
9. Delete your device from the vehicle's SYNC menu.
   • Voice Commands
     1. Press the Voice button on your steering wheel. SYNC will ask for a command.
     2. Say, "Delete <Insert Name of Phone>. "
     3. Tap Delete.
   • Manually
     1. Tap the Settings or the Home icon on your vehicle's SYNC screen.
     2. Choose Phone List. 
     3. Select Phone. 
     4. Press the Delete (trash can) symbol.
     5. Tap Yes.
10. Delete SYNC from the device's Bluetooth^® menu. These steps may vary based on your phone's manufacturer and model. If you need assistance, refer to the manufacturer's website.
11. How do I pair my phone with my vehicle?.

Once pairing is complete, you should be able to use Android Auto.

If your issue is not resolved, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.

If you have experienced a concern with Android Auto and your vehicle is equipped with SYNC 3, complete the steps below in order and test after each one to see if the issue is resolved.

1. Confirm you have:
   • Connected the Android device to SYNC via a manufacturer's approved USB cable.
   • Android Auto installed on your smart device.
2. Ensure your phone settings are correct using Google's^™ Set Up Android Auto instructions.
3. Attempt to use another manufacturer's approved cable if one is available.
4. Set the audio source to USB and try playing music from any available source (YouTube Music^™, Spotify^©, etc.).
   
   Note: If there is no sound, the USB hardware may have failed. Schedule an appointment with your preferred Ford Dealer for a diagnosis. 
    
5. Perform a soft reset on your phone. These steps may vary based on your phone's manufacturer and model. If you need assistance, refer to the manufacturer's website.
6. Performing a Key Cycle.
7. How do I reset the SYNC system?.
8. Check to see if there are any software updates needed for your phone.  These steps may vary based on your phone's manufacturer and model. If you need assistance, refer to the manufacturer's website.
9. Ensure that there are no limitations on your phone. These steps may vary based on your phone's manufacturer and model. If you need assistance, refer to the manufacturer's website.
10. Delete your device from the vehicle's SYNC menu.
    • Voice Commands
      1. Press the Voice button on your steering wheel. SYNC will ask for a command.
      2. Say, "Delete <Insert Name of Phone>. "
      3. Tap Delete.
    • Manually
      1. Tap the Settings or Home icon on your vehicle's SYNC screen.
      2. Choose Phone List. 
      3. Select Phone. 
      4. Press the Delete (trash can) symbol. 
      5. Tap Yes.
11. Delete SYNC from the device's Bluetooth^® menu. These steps may vary based on your phone's manufacturer and model. If you need assistance, refer to the manufacturer's website.
12. How do I pair my phone with my vehicle?.

Once pairing is complete, you should be able to use Android Auto.

If Android Auto has disappeared from your SYNC screen, or you cannot hear incoming calls while connected to Android Auto, proceed to Step 2 - Troubleshoot Android Auto Not Showing or Unable to Hear Incoming Calls.

If you are not experiencing one of the above symptoms and Android Auto is still not working properly, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.