Truck Bed Camera FAQs

The Truck Bed Camera cables are designed with durability in mind, ensuring the system is prepared for the job site, trail, and whatever else you have planned.

Align the Cable Notch
Before connecting the cable, locate the cable’s notch. With your Truck Bed Camera facing the window, this notch should point directly to the left.

Insert the Cable
Align the notch with the corresponding shape in the port. For a secure fit, wiggle the cable slightly and press down.

Confirm the Connection
Test your connection by ensuring the cable is fully seated and cannot easily pull out. If it’s firmly in place, you’ve done it right. If it slides out easily, realign and try again.

Seal the Connection
After verifying your connection, screw on the collar to ensure a weather-tight seal. This can be tricky, as even a small indentation should not be showing when plugged in correctly. This close-up shows a correctly screwed on cable collar.

This error can surface due to a communication issue between your hub and the Ford app. The first thing to check is that your connections are all secure. Each of the cable collars should be screwed tightly, ensuring both the hub and Camera USB-C ports are adequately connected. Select the Try Again button to try continuing.

If the cables are indeed secure and you still cannot complete the calibration, our team will need to help out. Please reach out to Customer Support or call 866-861-0419.

As a safety precaution, the Truck Bed Camera automatically deactivates itself when it detects your truck is in motion. This helps to ensure that you are not distracted while driving and also complying with traffic laws regarding electronic devices.

• When your vehicle is in motion, a message will appear on your app informing you of the changed status. During this time, live streaming and activity detection will be temporarily disabled.
• Once the system detects that the vehicle is no longer in motion, it will resume its regular function. This process may take up to three minutes.

The Ford app is having trouble connecting to your device. Follow these steps to get reconnected.

Check Your Hub’s Battery Percentage
Make sure your battery is installed in the hub with over 35% charge. To check your hub’s battery percentage, quickly push the button on your hub. If fewer than two lights flash on the hub, you may need to remove and charge your battery.

Start a Live Stream
Starting a live stream from the Ford app can help re-establish a connection with the device. If you are unable to live stream or just see a black screen, there may be an issue with overall poor cellular connection quality.

Perform a Power Cycle
A power cycle may help reestablish connection with the device. Hold the button on the hub for 10 seconds until the second LED illuminates. Wait five minutes and check your connection again.

Make Sure You Have a Strong Internet Connection
Go to the settings in your phone and confirm it is connected to the Internet and has a strong signal. Also, check to ensure your vehicle is in an area with strong cellular connectivity.

If your app does not connect after following these steps, please reach out to Customer Support or call 866-861-0419.

If you’re not receiving notifications from the Ford app, please follow these steps:

Check Your Phone’s Notification Settings
In your phone’s notification settings, make sure Ford is set to receive notifications.

Start a Live Stream
Starting a live stream from the Ford app can help reestablish a connection with the device. If you are unable to live stream or just see a black screen, there may be an issue with overall poor cellular connection quality.

Trigger an Intrusion
Reach into your truck bed to trigger an intrusion, and make sure the lights turn red. This action should send a notification to your phone.

If you are still not receiving notifications, please reach out to Customer Support or call 866-861-0419.

The app is having trouble determining your device’s GPS location. There may be an issue with overall poor cellular connection quality. We recommend moving your vehicle into an area with stronger cell reception.

If you continue to see this message in the app, please reach out to Customer Support or call 866-861-0419.

Manually Enter the Serial Number
If you’re having trouble scanning the QR Code, you can enter your serial number manually.

If you are still unable to pair your new device, please reach out to Customer Support or call 866-861-0419.

This means your Truck Bed Camera is experiencing extreme, inoperable temperatures. In dangerously high and low temperatures, the Truck Bed Camera will enter a protective state, disabling charging as well as features like intrusion detection and live stream. These features will automatically resume when device returns to normal temperature.