Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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How-To Videos
2022 F 150 Lightning
More Vehicle Topics

2022 Ford F 150 Lightning

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Ford F-150 Lightning Livestream

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Ford F-150 Lightning Livestream

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Charge Your Smartphone Wirelessly In Your Vehicle

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Prepare Your Ford F-150 LIGHTNING™ Truck For Departure

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Plan Your Route With Power My Trip

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Ford F-150® LIGHTNING® Know Before You Tow - Tow With A Pro

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Ford F-150® LIGHTNING® Know Before You Tow - Charge Ahead

Electric Pro Power Onboard

Electric Pro Power Onboard

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2022 Ford F 150 Lightning How-To & Info Videos | Ford Owner Support