Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Last updated on 01/09/2026
Learn about any recalls and Ford's free repair service.
Your vehicle identification number, or VIN, is a 17-digit alphanumeric code. You can typically find it in these three locations:
1. The driver’s side doorframe.
2. The lower, driver’s side corner of your windshield - viewable from outside your vehicle.
3. Your vehicle’s point of purchase documents, insurance card and registration form.
Get recall details and quickly schedule service.
You can also for recalls on a vehicle.
Issue Date
2025-04-11
Campaign
25S36/25V238
Description
On your vehicle, prior to final upfit installation and during outdoor storage, it may be possible for water to accumulate in the high voltage battery hvb side rail channels. The high voltage traction battery tray side rails may buckle and crack when the pooled water is exposed to repeated cycles of freezing and thawing. If the battery tray side rails buckle and crack, this can expose the battery to water.
Safety Risk
If there is a significant amount of water inside a high voltage battery for a prolonged period of time, this can result in an electrical short circuit, and this may lead to a fire.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the hvb side rail channels for damage and modify the channels to prevent water accumulation free of charge. If the channels are damaged, the dealer will replace the hvb free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-08-09
Campaign
24S48/24V591
Description
On your vehicle, the bolt securing the steering column to the steering gear pinion shaft may lack full thread engagement.
Safety Risk
The bolt securing the new steering column to the steering gear pinion shaft may loosen over time and may disengage. If the bolt disengages, the steering column may separate from the pinion shaft, resulting in loss of steering control and increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to replace the steering i-shaft bolt with the current production bolt free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-08-23
Campaign
24S53/24V636
Description
On your vehicle, the front gross axle weight rating gawr may be incorrectly listed as 2,100 kilograms 4630 pounds on the incomplete vehicle information label and in the incomplete vehicle manual. The actual front gawr rating for your vehicle is 1,873 kilograms 4130 pounds.
Safety Risk
Frequent and extended use of an affected vehicle loaded to a front gawr above design capacity may lead to a front steering knuckle failure. If a front steering knuckle fails, partial loss of steering control may occur, increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to replace the incomplete vehicle information label and place a new label in the incomplete vehicle manual. This service will be free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-03-22
Campaign
24S21/24V226
Description
On your vehicle, the front tire may contact the wheel arch liner during a braking event while turning when the vehicle is loaded at or near the front gross axle weight rating fgawr.
Safety Risk
Repeated contact of a front tire with the wheel arch liner and body flange may lead to rapid air loss and tread-belt separation, which can result in a loss of vehicle control and increase the risk of a crash.
Remedy
Parts and software are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the weld flange and repair if needed, replace all valve stems and all 4 tires with goodyear 23565R16C tires, replace both front wheel arch liners, update the vehicle software, and replace the safety certification and tread act labels free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-02-09
Campaign
24S05/24V102
Description
Your vehicle may have an inadequate amount of lubricant in the rear axle, which is needed to properly coat the internal bearings. Insufficient lubricant may cause the bearings to overheat and fail. You may initially experience grinding noise, bearing whine, a burnt odor, fluid leaks, and or vibration at various speeds from the rear of the vehicle.
Safety Risk
If the vehicle continues to be driven, rear wheel lock-up and possible driveshaft separation may occur, resulting in loss of vehicle control or loss of motive power. Driveshaft separation may result in unintended vehicle movement while the vehicle is in park if the parking brake is not applied. These conditions increase the risk of crash or injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the rear axle and replace the bearings or full axle assembly as needed free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-10-25
Campaign
24S67/24V805
Description
It is possible that incorrect bolts were installed on your vehicle during repairs performed for safety recall 24S05, which may result in inadequate rear axle bolt engagement.
Safety Risk
Inadequate rear axle bolt engagement may lead to rear wheel lock-up or possible separation of the wheel from the axle shaft, resulting in loss of vehicle control or loss of vehicle motive power. In some cases, the vehicle may roll in park if the parking brake is not applied. These conditions increase the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the rear axle, replace axle bolts, and as needed, replace certain bearings or the full rear axle assembly free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-07-23
Campaign
24S46/24V542
Description
The electric power assisted steering epas ground cable eyelets substrate is exposed to environmental conditions and is susceptible to corrosion, which may result in an intermittent or complete loss of power to the epas Motor and power steering control module pscm.
Safety Risk
An intermittent or complete loss of power to the epas Motor and pscm may result in a loss of power steering assist, and may increase the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the epas ground cable and bolt free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2023-10-04
Campaign
23S48/23V598
Description
You may intermittently experience a rear camera blue or black image on the SYNC screen when the vehicle is placed in reverse. Once displayed, the rear camera blue or black image may persist for the remainder of the ignition on cycle. Once present, the issue is likely to reoccur on subsequent key cycles
Safety Risk
The loss of the rear camera image, while in reverse, increases the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-04-28
Campaign
23S48/25V273
Description
You may intermittently experience a rear camera blue or black image on the SYNC screen when the vehicle is placed in reverse. Once displayed, the rear camera blue or black image may persist for the remainder of the ignition on cycle. Once present, the issue is likely to reoccur on subsequent key cycles
Safety Risk
The loss of the rear camera image, while in reverse, increases the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-12
Campaign
25S49/25V315
Description
On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.
Safety Risk
A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-12-16
Campaign
25SD9/25V860
Description
According to our records, your vehicles left-hand lh rear halfshaft may not have been fully seated into the electric drive assembly at the manufacturing plant. This may result in premature wear of the halfshaft splines
Safety Risk
In the event of excessive spline wear, customers may experience a seal leak and eventually may experience a loss of motive power or unintended vehicle movement while the vehicle is in park if the parking brake is not applied. Loss of motive power while driving or vehicle rollaway can increase the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-09-24
Campaign
25S95/25V623
Description
According to fords records, your vehicle may have been repaired for safety recalls 24S21 and or 24S48. These safety recalls were intended for transit trail adventure edition units and incorrect tires and an incorrect steering coupler cover may have been installed.
Safety Risk
This may result in degradation of the vehicles steering capability, loss of brake performance, or damage to tires. These effects to the vehicle can lead to a loss of vehicle control and increase the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
24P28
Description
Ac compressor inspection
Next Steps
Contact your dealer for next steps.
Campaign:
24B80
Description
Long block replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25B01
Description
Transmission assembly replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
24N15
Description
Electric vacuum pump replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25B24
Description
Bev bcm M3 battery management configuration
Next Steps
Contact your dealer for next steps.
Campaign:
25B47
Description
Transfer case replacement
Next Steps
Contact your dealer for next steps.
Campaign:
24G02
Description
Off-board charger controller obcc software update
Next Steps
Contact your dealer for next steps.
Campaign:
24U10
Description
Ac compressor inspection
Next Steps
Contact your dealer for next steps.
Campaign:
25A20
Description
Administrative program for 25S49 for long term rental
Next Steps
Contact your dealer for next steps.
Campaign:
25B31
Description
High voltage battery array inspection and replacement
Next Steps
Contact your dealer for next steps.
Issue Date
2025-04-11
Campaign
25S36/25V238
Description
On your vehicle, prior to final upfit installation and during outdoor storage, it may be possible for water to accumulate in the high voltage battery hvb side rail channels. The high voltage traction battery tray side rails may buckle and crack when the pooled water is exposed to repeated cycles of freezing and thawing. If the battery tray side rails buckle and crack, this can expose the battery to water.
Safety Risk
If there is a significant amount of water inside a high voltage battery for a prolonged period of time, this can result in an electrical short circuit, and this may lead to a fire.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the hvb side rail channels for damage and modify the channels to prevent water accumulation free of charge. If the channels are damaged, the dealer will replace the hvb free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-08-09
Campaign
24S48/24V591
Description
On your vehicle, the bolt securing the steering column to the steering gear pinion shaft may lack full thread engagement.
Safety Risk
The bolt securing the new steering column to the steering gear pinion shaft may loosen over time and may disengage. If the bolt disengages, the steering column may separate from the pinion shaft, resulting in loss of steering control and increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to replace the steering i-shaft bolt with the current production bolt free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-08-23
Campaign
24S53/24V636
Description
On your vehicle, the front gross axle weight rating gawr may be incorrectly listed as 2,100 kilograms 4630 pounds on the incomplete vehicle information label and in the incomplete vehicle manual. The actual front gawr rating for your vehicle is 1,873 kilograms 4130 pounds.
Safety Risk
Frequent and extended use of an affected vehicle loaded to a front gawr above design capacity may lead to a front steering knuckle failure. If a front steering knuckle fails, partial loss of steering control may occur, increasing the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to replace the incomplete vehicle information label and place a new label in the incomplete vehicle manual. This service will be free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-03-22
Campaign
24S21/24V226
Description
On your vehicle, the front tire may contact the wheel arch liner during a braking event while turning when the vehicle is loaded at or near the front gross axle weight rating fgawr.
Safety Risk
Repeated contact of a front tire with the wheel arch liner and body flange may lead to rapid air loss and tread-belt separation, which can result in a loss of vehicle control and increase the risk of a crash.
Remedy
Parts and software are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the weld flange and repair if needed, replace all valve stems and all 4 tires with goodyear 23565R16C tires, replace both front wheel arch liners, update the vehicle software, and replace the safety certification and tread act labels free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-02-09
Campaign
24S05/24V102
Description
Your vehicle may have an inadequate amount of lubricant in the rear axle, which is needed to properly coat the internal bearings. Insufficient lubricant may cause the bearings to overheat and fail. You may initially experience grinding noise, bearing whine, a burnt odor, fluid leaks, and or vibration at various speeds from the rear of the vehicle.
Safety Risk
If the vehicle continues to be driven, rear wheel lock-up and possible driveshaft separation may occur, resulting in loss of vehicle control or loss of motive power. Driveshaft separation may result in unintended vehicle movement while the vehicle is in park if the parking brake is not applied. These conditions increase the risk of crash or injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the rear axle and replace the bearings or full axle assembly as needed free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-10-25
Campaign
24S67/24V805
Description
It is possible that incorrect bolts were installed on your vehicle during repairs performed for safety recall 24S05, which may result in inadequate rear axle bolt engagement.
Safety Risk
Inadequate rear axle bolt engagement may lead to rear wheel lock-up or possible separation of the wheel from the axle shaft, resulting in loss of vehicle control or loss of vehicle motive power. In some cases, the vehicle may roll in park if the parking brake is not applied. These conditions increase the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the rear axle, replace axle bolts, and as needed, replace certain bearings or the full rear axle assembly free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-07-23
Campaign
24S46/24V542
Description
The electric power assisted steering epas ground cable eyelets substrate is exposed to environmental conditions and is susceptible to corrosion, which may result in an intermittent or complete loss of power to the epas Motor and power steering control module pscm.
Safety Risk
An intermittent or complete loss of power to the epas Motor and pscm may result in a loss of power steering assist, and may increase the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the epas ground cable and bolt free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2023-10-04
Campaign
23S48/23V598
Description
You may intermittently experience a rear camera blue or black image on the SYNC screen when the vehicle is placed in reverse. Once displayed, the rear camera blue or black image may persist for the remainder of the ignition on cycle. Once present, the issue is likely to reoccur on subsequent key cycles
Safety Risk
The loss of the rear camera image, while in reverse, increases the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-04-28
Campaign
23S48/25V273
Description
You may intermittently experience a rear camera blue or black image on the SYNC screen when the vehicle is placed in reverse. Once displayed, the rear camera blue or black image may persist for the remainder of the ignition on cycle. Once present, the issue is likely to reoccur on subsequent key cycles
Safety Risk
The loss of the rear camera image, while in reverse, increases the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-12
Campaign
25S49/25V315
Description
On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.
Safety Risk
A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-12-16
Campaign
25SD9/25V860
Description
According to our records, your vehicles left-hand lh rear halfshaft may not have been fully seated into the electric drive assembly at the manufacturing plant. This may result in premature wear of the halfshaft splines
Safety Risk
In the event of excessive spline wear, customers may experience a seal leak and eventually may experience a loss of motive power or unintended vehicle movement while the vehicle is in park if the parking brake is not applied. Loss of motive power while driving or vehicle rollaway can increase the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-09-24
Campaign
25S95/25V623
Description
According to fords records, your vehicle may have been repaired for safety recalls 24S21 and or 24S48. These safety recalls were intended for transit trail adventure edition units and incorrect tires and an incorrect steering coupler cover may have been installed.
Safety Risk
This may result in degradation of the vehicles steering capability, loss of brake performance, or damage to tires. These effects to the vehicle can lead to a loss of vehicle control and increase the risk of a crash.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
24P28
Description
Ac compressor inspection
Next Steps
Contact your dealer for next steps.
Campaign:
24B80
Description
Long block replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25B01
Description
Transmission assembly replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
24N15
Description
Electric vacuum pump replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25B24
Description
Bev bcm M3 battery management configuration
Next Steps
Contact your dealer for next steps.
Campaign:
25B47
Description
Transfer case replacement
Next Steps
Contact your dealer for next steps.
Campaign:
24G02
Description
Off-board charger controller obcc software update
Next Steps
Contact your dealer for next steps.
Campaign:
24U10
Description
Ac compressor inspection
Next Steps
Contact your dealer for next steps.
Campaign:
25A20
Description
Administrative program for 25S49 for long term rental
Next Steps
Contact your dealer for next steps.
Campaign:
25B31
Description
High voltage battery array inspection and replacement
Next Steps
Contact your dealer for next steps.
Ask a question or search by keyword. If you need more, you can contact us.