Recall Information

Description

The rear view camera supplied in the rear video camera and prep kit will not function when installed by the final stage manufacturer or upfitter. A rear view image will not be displayed when the vehicle is in reverse gear.

Safety Risk

Lack of rear view camera image while reversing increases the risk of a crash.

Remedy

Ford Motor Company has authorized your dealer to reconfigure the acm free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible that the vehicle was manufactured with a missing audio control module acm. The acm supports various functions including rearview camera display, radio functionality, center stack display, center stack button functionality, usb functionality and others. A missing acm will result in no rear-view camera display for vehicles equipped with a rear-view camera.

Safety Risk

When the vehicle is placed into reverse gear, the rear-view camera image will not display on screen.

Remedy

Ford Motor Company has authorized your dealer to install an acm free of charge parts and labor.

Next Steps

Description

The instrument panel cluster display may not properly illuminate upon vehicle startup as intended.

Safety Risk

Lack of instrument panel cluster display illumination may cause certain safety related telltales and gauges to be unreadable in certain conditions, and does not conform to all the specified requirements of the federal Motor vehicle safety standards fmvss listed above.

Remedy

Ford Motor Company has authorized your dealer to update the instrument panel cluster software free of charge parts and labor.

Next Steps

Description

On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.

Safety Risk

A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.

Next Steps

Description

On your vehicle, it may be possible that the safety certification label, located on the driver-side door jamb, is missing the tire size, rim size, and tire pressure information.

Safety Risk

This may result in an incorrect tire, rim, and tire pressure combination being installed on the vehicle, increasing the risk of a crash.

Remedy

Ford Motor Company has authorized your dealer to replace the safety certification label on your vehicle, free of charge parts and labor.

Next Steps

Description

The image processing module for the 360-DEGREE camera system may be unable to process the image from the rear view camera under certain rear loading vehicle conditions. When this occurs, a blue screen will be displayed on the SYNC display screen when the vehicle is in reverse gear. Once present, the issue persists through the ignition cycle. Rear view camera display function may recover with subsequent ignition cycles.

Safety Risk

Loss of rear view camera image while reversing increases the risk of a crash.

Remedy

Ford Motor Company has authorized your dealer to reprogram the image processing module b ipmb software free of charge parts and labor.

Next Steps

Description

On your vehicle, the heating, ventilation, and air-conditioning HVAC systems controls, including defog and defrost, may become inoperative.

Safety Risk

Loss of the ability to control the vehicles defrost or defog function may decrease the driver's visibility under certain driving conditions, increasing the risk of a crash.

Remedy

Ford Motor Company has authorized your dealer to have the remote climate control module software updated free of charge parts and labor.

Next Steps

Description

According to our records, your vehicles left-hand lh rear halfshaft may not have been fully seated into the electric drive assembly at the manufacturing plant. This may result in premature wear of the halfshaft splines

Safety Risk

In the event of excessive spline wear, customers may experience a seal leak and eventually may experience a loss of motive power or unintended vehicle movement while the vehicle is in park if the parking brake is not applied. Loss of motive power while driving or vehicle rollaway can increase the risk of a crash.

Next Steps

Description

On your vehicle, it may be possible the front passenger seatbelt retractor assembly that may disengage early after the seatbelt is fully pulled out of the retractor.

Safety Risk

This may result in a child seat being improperly secured in a crash, increasing the risk of injury to the occupant of the child restraint seat.

Remedy

Ford Motor Company has authorized your dealer to inspect the seatbelt assembly part number and date code and replace the seatbelt assembly if required, free of charge parts and labor.

Next Steps

Description

According to fords records, the remedy software for 22S65 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in safety recall 22S65 may still exist. On your vehicle, the heating, ventilation, and air-conditioning HVAC systems controls, including defog and defrost, may become inoperative.

Safety Risk

Loss of the ability to control the vehicles defrost or defog function may decrease the drivers visibility under certain driving conditions, increasing the risk of a crash.

Remedy

Software is available to repair your vehicle. Ford Motor Company has authorized your dealer to have the remote climate control module software updated free of charge. Your dealer will also perform an additional verification process to ensure that the software has installed correctly on your vehicle.

Next Steps

Description

According to fords records, the remedy software for safety recall 23S48 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in safety recall 23S48 may still exist. You may intermittently experience a rear camera blue or black image on the SYNC screen when the vehicle is placed in reverse or when the 360 degree view is selected and available during low-speed operation. Once displayed, the rear camera blue or black image may persist for the remainder of the ignition on cycle. Once present, the issue is likely to reoccur on subsequent key cycles.

Safety Risk

The loss of the rear camera image while in reverse increases the risk of a crash.

Remedy

Software is available to repair your vehicle. Ford Motor Company has authorized your dealer to update the image processing module b ipmb software and perform a 360 degree camera alignment free of charge. Your dealer will also perform an additional verification process to ensure that the software has installed correctly on your vehicle.

Next Steps

Description

You may intermittently experience a rear camera blue or black image on the SYNC screen when the vehicle is placed in reverse. Once displayed, the rear camera blue or black image may persist for the remainder of the ignition on cycle. Once present, the issue is likely to reoccur on subsequent key cycles

Safety Risk

The loss of the rear camera image, while in reverse, increases the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.

Next Steps

Description

According to fords records, the remedy software for compliance recall 22C11 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in compliance recall 22C11 may still exist. The instrument panel cluster display may not properly illuminate upon vehicle startup as intended.

Safety Risk

Lack of instrument panel cluster display illumination may cause certain safety related telltales and gauges to be unreadable in certain conditions and does not conform to all the specified requirements of the federal Motor vehicle safety standards fmvss listed above.

Remedy

Software is available to repair your vehicle. Ford Motor Company has authorized your dealer to ipc software update free of charge. Your dealer will also perform an additional verification process to ensure that the software has been installed correctly on your vehicle.

Next Steps

Description

On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns andor a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, andor potential inability to perform software updates.

Safety Risk

A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.

Next Steps

Campaign:

25S68

Description

Audio control module configuration

Next Steps

Campaign:

25L02

Description

Transmission control assembly reimbursement

Next Steps

Campaign:

23B50

Description

Charge cord stuck reprogram battery charge control module

Next Steps

Campaign:

23L02

Description

Passenger airbag deactivation switch instructions not in owners manual

Next Steps

Campaign:

24G02

Description

Off-board charger controller obcc software update

Next Steps

Campaign:

24N15

Description

Electric vacuum pump replacement

Next Steps

Campaign:

23B12

Description

High voltage battery module hvbm replacement

Next Steps

Campaign:

25B47

Description

Transfer case replacement

Next Steps

Campaign:

25A20

Description

Administrative program for 25S49 for long term rental

Next Steps

Campaign:

22B48

Description

Off board charger controller module programming

Next Steps