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Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
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Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
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No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
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‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Last updated on 01/10/2026
Learn about any recalls and Ford's free repair service.
Your vehicle identification number, or VIN, is a 17-digit alphanumeric code. You can typically find it in these three locations:
1. The driver’s side doorframe.
2. The lower, driver’s side corner of your windshield - viewable from outside your vehicle.
3. Your vehicle’s point of purchase documents, insurance card and registration form.
Get recall details and quickly schedule service.
You can also for recalls on a vehicle.
Issue Date
2024-03-11
Campaign
20C19/24V188
Description
On your vehicle, the rear view camera could intermittently display a blank or distorted image.
Safety Risk
A rear view camera a rear view camera that intermittently displays a blank or distorted image may reduce the driver s view of what is behind the vehicle increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-27
Campaign
25SB3/25E070
Description
On your vehicle, it may be possible that the installed remanufactured transmission is missing an internal bearing.
Safety Risk
This may result in the transmission having harsh shifts, shudder or vibration, getting stuck in certain gears or check engine light cel illumination. This may also result in the transmission not engaging park, increasing the risk of a crash or injury.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-08-11
Campaign
21S39/21V631
Description
Your dealer installed a torsional damper service kit on your dual rear wheel vehicle that was not intended for use on dual rear wheel vehicles. The kit may cause abrasion of the parking brake cable. Over time, abrasion of the parking brake cable could result in cable failure.
Safety Risk
If the parking brake cable fails, the parking brake will no longer function to hold the vehicle in place, creating the risk of unintended vehicle movement.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the passenger side parking brake cable free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-09-23
Campaign
20C19/20V575
Description
On your vehicle, the rear view camera could intermittently display a blank or distorted image.
Safety Risk
A rear view camera a rear view camera that intermittently displays a blank or distorted image may reduce the driver s view of what is behind the vehicle increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-04-20
Campaign
20C19/22V252
Description
On your vehicle, the rear view camera could intermittently display a blank or distorted image.
Safety Risk
A rear view camera a rear view camera that intermittently displays a blank or distorted image may reduce the driver s view of what is behind the vehicle increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-12-16
Campaign
21S54/21V978
Description
On your vehicle, the mounting bolts that connect the rear driveshaft to the transmission transfer case may become loose
Safety Risk
Loose mounting bolts may cause rear driveshaft separation from the transfer case. This separation will result in loss of motive power, or unintended vehicle movement in park without the parking brake being applied.
Remedy
Ford Motor Company has authorized your dealer to inspect the mounting bolts that connect the rear driveshaft to the transmission transfer case. If one or more bolts are loose, the dealer is to replace the driveshaft, all driveshaft bolts, center bearing bracket bolts, driveshaft to rear axle companion flange bolts, transfer case flange kit, and transfer case seal. On vehicles that do not have a loose bolt, the dealer will replace all driveshaft bolts at the transfer case interface free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-07-01
Campaign
25S72/25V442
Description
On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns andor a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, andor potential inability to perform software updates.
Safety Risk
A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-07-17
Campaign
20S35/20V415
Description
On your vehicle, it may be possible the side curtain air bag was assembled with an improper crimp, which could result in the air bag not inflating properly during air bag deployment.
Safety Risk
In the event of a crash, the air bag may not inflate properly, increasing the risk of injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the affected side curtain air bag free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-12
Campaign
25S49/25V315
Description
On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.
Safety Risk
A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
21E06
Description
Y-pipe incorrect fasteners
Next Steps
Contact your dealer for next steps.
Campaign:
20E06
Description
Rear axle drive gear ratio mismatch
Next Steps
Contact your dealer for next steps.
Campaign:
21L04
Description
Fuel filler door E85 label removal
Next Steps
Contact your dealer for next steps.
Campaign:
21B58
Description
Inactive smart acceleration truncation feature
Next Steps
Contact your dealer for next steps.
Campaign:
22B05
Description
Driver passenger airbag module quality control inspection
Next Steps
Contact your dealer for next steps.
Campaign:
20B39
Description
Front view and center high mount stop lamp camera improper function
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
25A20
Description
Administrative program for 25S49 for long term rental
Next Steps
Contact your dealer for next steps.
Issue Date
2024-03-11
Campaign
20C19/24V188
Description
On your vehicle, the rear view camera could intermittently display a blank or distorted image.
Safety Risk
A rear view camera a rear view camera that intermittently displays a blank or distorted image may reduce the driver s view of what is behind the vehicle increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-27
Campaign
25SB3/25E070
Description
On your vehicle, it may be possible that the installed remanufactured transmission is missing an internal bearing.
Safety Risk
This may result in the transmission having harsh shifts, shudder or vibration, getting stuck in certain gears or check engine light cel illumination. This may also result in the transmission not engaging park, increasing the risk of a crash or injury.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-08-11
Campaign
21S39/21V631
Description
Your dealer installed a torsional damper service kit on your dual rear wheel vehicle that was not intended for use on dual rear wheel vehicles. The kit may cause abrasion of the parking brake cable. Over time, abrasion of the parking brake cable could result in cable failure.
Safety Risk
If the parking brake cable fails, the parking brake will no longer function to hold the vehicle in place, creating the risk of unintended vehicle movement.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the passenger side parking brake cable free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-09-23
Campaign
20C19/20V575
Description
On your vehicle, the rear view camera could intermittently display a blank or distorted image.
Safety Risk
A rear view camera a rear view camera that intermittently displays a blank or distorted image may reduce the driver s view of what is behind the vehicle increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-04-20
Campaign
20C19/22V252
Description
On your vehicle, the rear view camera could intermittently display a blank or distorted image.
Safety Risk
A rear view camera a rear view camera that intermittently displays a blank or distorted image may reduce the driver s view of what is behind the vehicle increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-12-16
Campaign
21S54/21V978
Description
On your vehicle, the mounting bolts that connect the rear driveshaft to the transmission transfer case may become loose
Safety Risk
Loose mounting bolts may cause rear driveshaft separation from the transfer case. This separation will result in loss of motive power, or unintended vehicle movement in park without the parking brake being applied.
Remedy
Ford Motor Company has authorized your dealer to inspect the mounting bolts that connect the rear driveshaft to the transmission transfer case. If one or more bolts are loose, the dealer is to replace the driveshaft, all driveshaft bolts, center bearing bracket bolts, driveshaft to rear axle companion flange bolts, transfer case flange kit, and transfer case seal. On vehicles that do not have a loose bolt, the dealer will replace all driveshaft bolts at the transfer case interface free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-07-01
Campaign
25S72/25V442
Description
On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns andor a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, andor potential inability to perform software updates.
Safety Risk
A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-07-17
Campaign
20S35/20V415
Description
On your vehicle, it may be possible the side curtain air bag was assembled with an improper crimp, which could result in the air bag not inflating properly during air bag deployment.
Safety Risk
In the event of a crash, the air bag may not inflate properly, increasing the risk of injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the affected side curtain air bag free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-12
Campaign
25S49/25V315
Description
On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.
Safety Risk
A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
21E06
Description
Y-pipe incorrect fasteners
Next Steps
Contact your dealer for next steps.
Campaign:
20E06
Description
Rear axle drive gear ratio mismatch
Next Steps
Contact your dealer for next steps.
Campaign:
21L04
Description
Fuel filler door E85 label removal
Next Steps
Contact your dealer for next steps.
Campaign:
21B58
Description
Inactive smart acceleration truncation feature
Next Steps
Contact your dealer for next steps.
Campaign:
22B05
Description
Driver passenger airbag module quality control inspection
Next Steps
Contact your dealer for next steps.
Campaign:
20B39
Description
Front view and center high mount stop lamp camera improper function
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
25A20
Description
Administrative program for 25S49 for long term rental
Next Steps
Contact your dealer for next steps.
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