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Reviews on the product and not the customer’s Sales or Service experience
Last updated on 01/09/2026
Learn about any recalls and Ford's free repair service.
Your vehicle identification number, or VIN, is a 17-digit alphanumeric code. You can typically find it in these three locations:
1. The driver’s side doorframe.
2. The lower, driver’s side corner of your windshield - viewable from outside your vehicle.
3. Your vehicle’s point of purchase documents, insurance card and registration form.
Get recall details and quickly schedule service.
You can also for recalls on a vehicle.
Issue Date
2025-09-08
Campaign
25S89/25V572
Description
On your vehicle, the rear view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. You may also receive a message that the rear view camera is unavailable on the center display screen.
Safety Risk
A rear view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle, if needed. Ford Motor Company has authorized your dealer to inspect the rear view camera operation and replace the camera if necessary, free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2017-10-23
Campaign
17S34/17V668
Description
For vehicles equipped with a trailer tow module, water intrusion into the module and connector could cause wiring corrosion and damage to the module.this may result in rapid flashing of the turn signals, loss of the instrument cluster display, loss of heater and air conditioning controls, and loss of multimedia (radio, screens, SYNC). Wiring corrosion from prolonged water intrusion could also result in an electrical short to ground, which could cause an uncommanded seat belt pretensioner deployment, a burning smell and/or an increased risk of fire, including when the vehicle is parked and the ignition is off.ford is not aware of any reports of accident or injury related to this condition.ford is aware of two reports of vehicle fire on canadian fleet vehicles potentially related to this condition.
Safety Risk
An electrical short to ground in the module can overload the ground wire circuit, increasing the risk of overheated or melted wiring and fire.
Remedy
Parts are available to repair your vehicle. Ford Motor Company has authorized your dealer to add a drainage hole in the drivers footwell and, if necessary, add an inline fuse to the trailer module free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-08-11
Campaign
21S39/21V631
Description
Your dealer installed a torsional damper service kit on your dual rear wheel vehicle that was not intended for use on dual rear wheel vehicles. The kit may cause abrasion of the parking brake cable. Over time, abrasion of the parking brake cable could result in cable failure.
Safety Risk
If the parking brake cable fails, the parking brake will no longer function to hold the vehicle in place, creating the risk of unintended vehicle movement.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the passenger side parking brake cable free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-09-30
Campaign
19S31/19V688
Description
On your vehicle, it may be possible that the material composition of the passenger side rear axle shaft is incorrect and does not meet Ford specifications.
Safety Risk
The passenger side rear axle shaft may fracture. This can subsequently result in a loss of drive power and the inability to hold the park function. If the parking brake is not applied, this could result in unintended vehicle movement or rollaway, increasing the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to inspect the rear passenger side axle shaft flange and replace the axle shaft, as needed, free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2017-06-27
Campaign
17S15/17V408
Description
On your vehicle, the driveshaft flexible coupling may crack with increasing mileage, resulting in driveline noise and vibration. Continued driving with a cracked flexible coupling may cause separation of the driveshaft.
Safety Risk
Separation of the driveshaft can result in a loss of motive power while driving, or unintended vehicle movement in park without the parking brake applied. In addition, separation of the driveshaft can result in secondary damage to surrounding components, including brake and fuel lines. A driveshaft separation may increase the risk of injury or crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to install an enhanced driveshaft flexible coupling free of charge (parts and labor). Important: the flexible coupling in your vehicle must be replaced even if it was previously replaced as an interim repair or during any servicing.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-10-25
Campaign
19S38/19V767
Description
On your vehicle, the driveshaft flexible coupling may crack resulting in driveline noise and vibration. Continued driving with a cracked flexible coupling may cause separation of the driveshaft. This safety recall (19S38) supersedes safety recall 17S15 (NHTSA recall 17V-408).
Safety Risk
When the driveshaft separates, you may lose motive power while driving, and the transmission may not hold the vehicle in park creating the risk of unintended vehicle movement. In addition, a separated driveshaft can damage surrounding components, including brake and fuel lines. A driveshaft separation creates the risk for crash, fires, and injury.
Remedy
Parts are available to perform permanent repairs. Ford Motor Company has authorized your dealer to perform the permanent repair. As a permanent repair, your dealer will replace the front driveshaft section and install a universal joint free of charge (parts and labor). Unless the permanent repair is complete, Ford does not recommend driving your vehicle over 40,000 miles on the driveshaft flexible coupling.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
21S29
Description
Short arm power outside rear view mirror (manual fold only)
Next Steps
Contact your dealer for next steps.
Campaign:
21E01
Description
Calibration for nox sensor faults
Next Steps
Contact your dealer for next steps.
Campaign:
17E08
Description
Powertrain control module reprogramming
Next Steps
Contact your dealer for next steps.
Campaign:
21N05
Description
Rear nox sensor warranty extension
Next Steps
Contact your dealer for next steps.
Campaign:
23N01
Description
Crankcase ventilation hose assembly replacement and powertrain control module software update
Next Steps
Contact your dealer for next steps.
Campaign:
23M01
Description
Replace diesel particulate filter dpf
Next Steps
Contact your dealer for next steps.
Campaign:
23N04
Description
Exhaust gas temperature egt sensor replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25N15
Description
2015-19 xcarline companion program for 25S89
Next Steps
Contact your dealer for next steps.
Campaign:
18M02
Description
California emission warranty parts coverage
Next Steps
Contact your dealer for next steps.
Campaign:
20M02
Description
Reductant heater and sender assembly
Next Steps
Contact your dealer for next steps.
Campaign:
21M03
Description
Egr cooler replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
18M06
Description
Egr cooler replacement
Next Steps
Contact your dealer for next steps.
Campaign:
22B05
Description
Driver passenger airbag module quality control inspection
Next Steps
Contact your dealer for next steps.
Campaign:
18L02
Description
California emission warranty parts coverage
Next Steps
Contact your dealer for next steps.
Issue Date
2025-09-08
Campaign
25S89/25V572
Description
On your vehicle, the rear view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. You may also receive a message that the rear view camera is unavailable on the center display screen.
Safety Risk
A rear view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle, if needed. Ford Motor Company has authorized your dealer to inspect the rear view camera operation and replace the camera if necessary, free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2017-10-23
Campaign
17S34/17V668
Description
For vehicles equipped with a trailer tow module, water intrusion into the module and connector could cause wiring corrosion and damage to the module.this may result in rapid flashing of the turn signals, loss of the instrument cluster display, loss of heater and air conditioning controls, and loss of multimedia (radio, screens, SYNC). Wiring corrosion from prolonged water intrusion could also result in an electrical short to ground, which could cause an uncommanded seat belt pretensioner deployment, a burning smell and/or an increased risk of fire, including when the vehicle is parked and the ignition is off.ford is not aware of any reports of accident or injury related to this condition.ford is aware of two reports of vehicle fire on canadian fleet vehicles potentially related to this condition.
Safety Risk
An electrical short to ground in the module can overload the ground wire circuit, increasing the risk of overheated or melted wiring and fire.
Remedy
Parts are available to repair your vehicle. Ford Motor Company has authorized your dealer to add a drainage hole in the drivers footwell and, if necessary, add an inline fuse to the trailer module free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-08-11
Campaign
21S39/21V631
Description
Your dealer installed a torsional damper service kit on your dual rear wheel vehicle that was not intended for use on dual rear wheel vehicles. The kit may cause abrasion of the parking brake cable. Over time, abrasion of the parking brake cable could result in cable failure.
Safety Risk
If the parking brake cable fails, the parking brake will no longer function to hold the vehicle in place, creating the risk of unintended vehicle movement.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the passenger side parking brake cable free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-09-30
Campaign
19S31/19V688
Description
On your vehicle, it may be possible that the material composition of the passenger side rear axle shaft is incorrect and does not meet Ford specifications.
Safety Risk
The passenger side rear axle shaft may fracture. This can subsequently result in a loss of drive power and the inability to hold the park function. If the parking brake is not applied, this could result in unintended vehicle movement or rollaway, increasing the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to inspect the rear passenger side axle shaft flange and replace the axle shaft, as needed, free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2017-06-27
Campaign
17S15/17V408
Description
On your vehicle, the driveshaft flexible coupling may crack with increasing mileage, resulting in driveline noise and vibration. Continued driving with a cracked flexible coupling may cause separation of the driveshaft.
Safety Risk
Separation of the driveshaft can result in a loss of motive power while driving, or unintended vehicle movement in park without the parking brake applied. In addition, separation of the driveshaft can result in secondary damage to surrounding components, including brake and fuel lines. A driveshaft separation may increase the risk of injury or crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to install an enhanced driveshaft flexible coupling free of charge (parts and labor). Important: the flexible coupling in your vehicle must be replaced even if it was previously replaced as an interim repair or during any servicing.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-10-25
Campaign
19S38/19V767
Description
On your vehicle, the driveshaft flexible coupling may crack resulting in driveline noise and vibration. Continued driving with a cracked flexible coupling may cause separation of the driveshaft. This safety recall (19S38) supersedes safety recall 17S15 (NHTSA recall 17V-408).
Safety Risk
When the driveshaft separates, you may lose motive power while driving, and the transmission may not hold the vehicle in park creating the risk of unintended vehicle movement. In addition, a separated driveshaft can damage surrounding components, including brake and fuel lines. A driveshaft separation creates the risk for crash, fires, and injury.
Remedy
Parts are available to perform permanent repairs. Ford Motor Company has authorized your dealer to perform the permanent repair. As a permanent repair, your dealer will replace the front driveshaft section and install a universal joint free of charge (parts and labor). Unless the permanent repair is complete, Ford does not recommend driving your vehicle over 40,000 miles on the driveshaft flexible coupling.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
21S29
Description
Short arm power outside rear view mirror (manual fold only)
Next Steps
Contact your dealer for next steps.
Campaign:
21E01
Description
Calibration for nox sensor faults
Next Steps
Contact your dealer for next steps.
Campaign:
17E08
Description
Powertrain control module reprogramming
Next Steps
Contact your dealer for next steps.
Campaign:
21N05
Description
Rear nox sensor warranty extension
Next Steps
Contact your dealer for next steps.
Campaign:
23N01
Description
Crankcase ventilation hose assembly replacement and powertrain control module software update
Next Steps
Contact your dealer for next steps.
Campaign:
23M01
Description
Replace diesel particulate filter dpf
Next Steps
Contact your dealer for next steps.
Campaign:
23N04
Description
Exhaust gas temperature egt sensor replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25N15
Description
2015-19 xcarline companion program for 25S89
Next Steps
Contact your dealer for next steps.
Campaign:
18M02
Description
California emission warranty parts coverage
Next Steps
Contact your dealer for next steps.
Campaign:
20M02
Description
Reductant heater and sender assembly
Next Steps
Contact your dealer for next steps.
Campaign:
21M03
Description
Egr cooler replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
18M06
Description
Egr cooler replacement
Next Steps
Contact your dealer for next steps.
Campaign:
22B05
Description
Driver passenger airbag module quality control inspection
Next Steps
Contact your dealer for next steps.
Campaign:
18L02
Description
California emission warranty parts coverage
Next Steps
Contact your dealer for next steps.
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