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Last updated on 03/03/2026
Learn about any recalls and Ford's free repair service.
Your vehicle identification number, or VIN, is a 17-digit alphanumeric code. You can typically find it in these three locations:
1. The driver’s side doorframe.
2. The lower, driver’s side corner of your windshield - viewable from outside your vehicle.
3. Your vehicle’s point of purchase documents, insurance card and registration form.
Get recall details and quickly schedule service.
You can also for recalls on a vehicle.
Ask a question or search by keyword. If you need more, you can contact us.
Issue Date
2023-07-25
Campaign
23S36/23V502
Description
On your vehicle, it may be possible for the pawl spring tab inside one or more of the front door latches to break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving.
Safety Risk
If you are able to latch the door after repeated attempts to shut the door, the door may potentially unlatch while driving, increasing the risk of injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the front left and right door latches, free of charge parts and labor. Please call your dealer without delay and request a service date for recall 23S36. Provide the dealer with your vin, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2016-09-02
Campaign
16S30/16V643
Description
A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury. As of 9/2/16, ford's investigation into this concern has identified a total of one alleged accident and three alleged injuries that Ford believes may be related. One alleged injury was to an occupant's arm from a door that reportedly opened and bounced back. Another injury involved a driver who alleged her hand was injured when trying to grab a door that opened. The third injury was to an occupant who allegedly received scratches from a rear door that opened while driving. Ford has no further information relating to these reports. The alleged accident occurred after the driver's door reportedly opened in a parking lot and resulted in bumper damage, but Ford has no additional information.
Safety Risk
A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the side door latches free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2014-12-03
Campaign
14S26/14V777
Description
Affected cargo van vehicles are equipped with sliding door plastic panels that may have improper bond strength between the plastic panel and the paint primer. A plastic panel with an improper bond to the sliding door may result in noise, water leak, or separation of the plastic panel from the vehicle while driving, potentially increasing the risk of an accident or injury.
Safety Risk
A plastic panel with an improper bond to the sliding door may result in noise, water leak, or separation of the plastic panel from the vehicle while driving, potentially increasing the risk of an accident or injury. Ford is not aware of any accidents or injuries related to this condition.
Remedy
Ford Motor Company has authorized your dealer to resolve the condition by removing and reinstalling the sliding door plastic panels free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2015-01-27
Campaign
15S03/15V050
Description
Affected cargo van vehicles are equipped with upper seat belt bolts that may have been improperly torqued. Seat belt anchorage fasteners that do not meet installation torque specifications may loosen over time in these vehicles, which could cause them to not function as intended, increasing the risk of injury in a crash.
Safety Risk
Seat belt anchorage fasteners that do not meet installation torque specifications may loosen over time in these vehicles, which could cause them to not function as intended, increasing the risk of injury in a crash. Ford is not aware of any accidents or injuries related to this condition.
Remedy
Dealers will remove the original seat belt fasteners and replace them with properly torqued fasteners. In addition, cargo tie down fasteners that do not meet installation torque may also loosen over time, presenting a potential customer satisfaction issue. As part of the service remedy dealers will also replace and properly torque the cargo tie down fasteners. In accordance with part 573.13D1, Ford is excluding reimbursement for costs incurred by owners for repair of this concern because fords original warranty program would provide for a free repair for this concern for customers. Ford will upload a copy of the notification letters to dealers on nhtsas safercar.gov website when available.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-09-08
Campaign
25S89/25V572
Description
On your vehicle, the rear view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. You may also receive a message that the rear view camera is unavailable on the center display screen.
Safety Risk
A rear view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle, if needed. Ford Motor Company has authorized your dealer to inspect the rear view camera operation and replace the camera if necessary, free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-06-08
Campaign
20S30/20V331
Description
Your vehicle was previously repaired under safety recall 15S16 or 16S30. During that repair, your vehicles door latches were to be replaced to help reduce the risk of doors not closing or doors opening while driving. It is possible that one or more of your door latches was not replaced or may not have been replaced correctly.
Safety Risk
If a door latch was not replaced, there is still a risk that the pawl spring tab inside the door latch could break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury
Remedy
The door latch date codes in your vehicle need to be inspected to verify that the previous door latch recall repair was completed as intended. For your convenience and to encourage the continued social distancing requirements by many state and local governments related to COVID-19, Ford is providing you with the option to complete this simple inspection yourself using the attached self-inspection sheet. By utilizing this option, you should not need to take your vehicle to your dealer unless your vehicle is exhibiting door latching concerns door will not latch or opens while driving. In the unlikely event that the system cannot confirm the latches on your vehicle based on your input, or if your vehicle is exhibiting door latching concerns, you will need to take your vehicle to your dealership for additional inspection and/or repairs. If you do not wish to complete this inspection yourself, your dealer will inspect your vehicle for you
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-06-10
Campaign
22S43/22V413
Description
On your vehicle, it may be possible the transmission shifter cable bushing is damaged or missing.
Safety Risk
A damaged or missing bushing could prevent the shifter from moving the transmission into the intended gear position and cause the vehicle to move in an unexpected direction. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. Exiting a vehicle without the transmission in the park position and without the application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the shifter cable bushing and protective cap free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2015-06-22
Campaign
15C03/15V406
Description
When starting the vehicle, a hardware software incompatibility issue may cause customers to experience an inoperative instrument cluster, blank multiple functional display mfd, and nonfunctional warning chimes, messages and warning lights. Specific warning chimes, messages and warning lights are required at vehicle startup as specified in section 5.3.1 of fmvss 101 and other applicable fmvss requirements.ford is not aware of any reports of any accident or injury related to this condition.
Safety Risk
An inoperative ip cluster and multiple functional display may prevent activation of certain warning chimes, messages and warning lights at vehicle start-up, as required in section 5.3.1 of fmvss 101 and other applicable fmvss requirements, increasing the risk of crash.
Remedy
Ford Motor Company has authorized your dealer to reprogram the instrument cluster free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2017-03-27
Campaign
17S09/17V209
Description
On your vehicle, localized overheating of the engine cylinder head may cause the cylinder head to crack.
Safety Risk
A cylinder head crack may cause an oil leak that may result in a fire in the engine compartment.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to install a coolant level sensor system free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-05-08
Campaign
20S22/20V260
Description
On your vehicle, the panoramic roof glass panel may not be properly bonded to the vehicle, which may result in wind noise, water leaks, and in some cases, separation from the vehicle.
Safety Risk
This may result in separation of the entire panoramic roof panel from the vehicle while driving increasing the risk of a crash or injury.
Remedy
Parts are now available to repair your vehicles. Ford Motor Company has authorized your dealer to remove, clean, and reinstall the panoramic roof glass free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-05-25
Campaign
21S24/21V376
Description
On your vehicle, the bushing in the transmission shifter cable may degrade over time. This may prevent the transmission shifter from moving the transmission to the intended gear position.
Safety Risk
If the driver attempts to shift to park in this condition, the transmission may not be in the park position even though the shifter position indicates the vehicle is in park. The driver can turn the vehicle off and exit the vehicle with no instrument panel warning or warning chime indicating the vehicle is not secured in park. This could result in unintended vehicle movement, increasing the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to replace the transmission shifter cable bushing and install a protective service cap free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
25N15
Description
2015-19 xcarline companion program for 25S89
Next Steps
Contact your dealer for next steps.
Campaign:
15B02
Description
SYNC - enable 911 emergency assist
Next Steps
Contact your dealer for next steps.
Campaign:
16R01
Description
C1A side door latch regional warning not all vehicles require repair please read 16R01 service action before initiating repair
Next Steps
Contact your dealer for next steps.
Campaign:
14B12
Description
Missing privacy glass feature
Next Steps
Contact your dealer for next steps.
Campaign:
20R01
Description
Door latch replacement and inspection
Next Steps
Contact your dealer for next steps.
Campaign:
15B14
Description
Third row seat removal
Next Steps
Contact your dealer for next steps.
Campaign:
22N04
Description
Windshield glass reseal
Next Steps
Contact your dealer for next steps.
Issue Date
2023-07-25
Campaign
23S36/23V502
Description
On your vehicle, it may be possible for the pawl spring tab inside one or more of the front door latches to break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving.
Safety Risk
If you are able to latch the door after repeated attempts to shut the door, the door may potentially unlatch while driving, increasing the risk of injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the front left and right door latches, free of charge parts and labor. Please call your dealer without delay and request a service date for recall 23S36. Provide the dealer with your vin, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2016-09-02
Campaign
16S30/16V643
Description
A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury. As of 9/2/16, ford's investigation into this concern has identified a total of one alleged accident and three alleged injuries that Ford believes may be related. One alleged injury was to an occupant's arm from a door that reportedly opened and bounced back. Another injury involved a driver who alleged her hand was injured when trying to grab a door that opened. The third injury was to an occupant who allegedly received scratches from a rear door that opened while driving. Ford has no further information relating to these reports. The alleged accident occurred after the driver's door reportedly opened in a parking lot and resulted in bumper damage, but Ford has no additional information.
Safety Risk
A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the side door latches free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2014-12-03
Campaign
14S26/14V777
Description
Affected cargo van vehicles are equipped with sliding door plastic panels that may have improper bond strength between the plastic panel and the paint primer. A plastic panel with an improper bond to the sliding door may result in noise, water leak, or separation of the plastic panel from the vehicle while driving, potentially increasing the risk of an accident or injury.
Safety Risk
A plastic panel with an improper bond to the sliding door may result in noise, water leak, or separation of the plastic panel from the vehicle while driving, potentially increasing the risk of an accident or injury. Ford is not aware of any accidents or injuries related to this condition.
Remedy
Ford Motor Company has authorized your dealer to resolve the condition by removing and reinstalling the sliding door plastic panels free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2015-01-27
Campaign
15S03/15V050
Description
Affected cargo van vehicles are equipped with upper seat belt bolts that may have been improperly torqued. Seat belt anchorage fasteners that do not meet installation torque specifications may loosen over time in these vehicles, which could cause them to not function as intended, increasing the risk of injury in a crash.
Safety Risk
Seat belt anchorage fasteners that do not meet installation torque specifications may loosen over time in these vehicles, which could cause them to not function as intended, increasing the risk of injury in a crash. Ford is not aware of any accidents or injuries related to this condition.
Remedy
Dealers will remove the original seat belt fasteners and replace them with properly torqued fasteners. In addition, cargo tie down fasteners that do not meet installation torque may also loosen over time, presenting a potential customer satisfaction issue. As part of the service remedy dealers will also replace and properly torque the cargo tie down fasteners. In accordance with part 573.13D1, Ford is excluding reimbursement for costs incurred by owners for repair of this concern because fords original warranty program would provide for a free repair for this concern for customers. Ford will upload a copy of the notification letters to dealers on nhtsas safercar.gov website when available.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-09-08
Campaign
25S89/25V572
Description
On your vehicle, the rear view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. You may also receive a message that the rear view camera is unavailable on the center display screen.
Safety Risk
A rear view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle, if needed. Ford Motor Company has authorized your dealer to inspect the rear view camera operation and replace the camera if necessary, free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-06-08
Campaign
20S30/20V331
Description
Your vehicle was previously repaired under safety recall 15S16 or 16S30. During that repair, your vehicles door latches were to be replaced to help reduce the risk of doors not closing or doors opening while driving. It is possible that one or more of your door latches was not replaced or may not have been replaced correctly.
Safety Risk
If a door latch was not replaced, there is still a risk that the pawl spring tab inside the door latch could break. This condition will typically prevent the door from latching. In certain situations, where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury
Remedy
The door latch date codes in your vehicle need to be inspected to verify that the previous door latch recall repair was completed as intended. For your convenience and to encourage the continued social distancing requirements by many state and local governments related to COVID-19, Ford is providing you with the option to complete this simple inspection yourself using the attached self-inspection sheet. By utilizing this option, you should not need to take your vehicle to your dealer unless your vehicle is exhibiting door latching concerns door will not latch or opens while driving. In the unlikely event that the system cannot confirm the latches on your vehicle based on your input, or if your vehicle is exhibiting door latching concerns, you will need to take your vehicle to your dealership for additional inspection and/or repairs. If you do not wish to complete this inspection yourself, your dealer will inspect your vehicle for you
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-06-10
Campaign
22S43/22V413
Description
On your vehicle, it may be possible the transmission shifter cable bushing is damaged or missing.
Safety Risk
A damaged or missing bushing could prevent the shifter from moving the transmission into the intended gear position and cause the vehicle to move in an unexpected direction. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. Exiting a vehicle without the transmission in the park position and without the application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the shifter cable bushing and protective cap free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2015-06-22
Campaign
15C03/15V406
Description
When starting the vehicle, a hardware software incompatibility issue may cause customers to experience an inoperative instrument cluster, blank multiple functional display mfd, and nonfunctional warning chimes, messages and warning lights. Specific warning chimes, messages and warning lights are required at vehicle startup as specified in section 5.3.1 of fmvss 101 and other applicable fmvss requirements.ford is not aware of any reports of any accident or injury related to this condition.
Safety Risk
An inoperative ip cluster and multiple functional display may prevent activation of certain warning chimes, messages and warning lights at vehicle start-up, as required in section 5.3.1 of fmvss 101 and other applicable fmvss requirements, increasing the risk of crash.
Remedy
Ford Motor Company has authorized your dealer to reprogram the instrument cluster free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2017-03-27
Campaign
17S09/17V209
Description
On your vehicle, localized overheating of the engine cylinder head may cause the cylinder head to crack.
Safety Risk
A cylinder head crack may cause an oil leak that may result in a fire in the engine compartment.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to install a coolant level sensor system free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-05-08
Campaign
20S22/20V260
Description
On your vehicle, the panoramic roof glass panel may not be properly bonded to the vehicle, which may result in wind noise, water leaks, and in some cases, separation from the vehicle.
Safety Risk
This may result in separation of the entire panoramic roof panel from the vehicle while driving increasing the risk of a crash or injury.
Remedy
Parts are now available to repair your vehicles. Ford Motor Company has authorized your dealer to remove, clean, and reinstall the panoramic roof glass free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-05-25
Campaign
21S24/21V376
Description
On your vehicle, the bushing in the transmission shifter cable may degrade over time. This may prevent the transmission shifter from moving the transmission to the intended gear position.
Safety Risk
If the driver attempts to shift to park in this condition, the transmission may not be in the park position even though the shifter position indicates the vehicle is in park. The driver can turn the vehicle off and exit the vehicle with no instrument panel warning or warning chime indicating the vehicle is not secured in park. This could result in unintended vehicle movement, increasing the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to replace the transmission shifter cable bushing and install a protective service cap free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
25N15
Description
2015-19 xcarline companion program for 25S89
Next Steps
Contact your dealer for next steps.
Campaign:
15B02
Description
SYNC - enable 911 emergency assist
Next Steps
Contact your dealer for next steps.
Campaign:
16R01
Description
C1A side door latch regional warning not all vehicles require repair please read 16R01 service action before initiating repair
Next Steps
Contact your dealer for next steps.
Campaign:
14B12
Description
Missing privacy glass feature
Next Steps
Contact your dealer for next steps.
Campaign:
20R01
Description
Door latch replacement and inspection
Next Steps
Contact your dealer for next steps.
Campaign:
15B14
Description
Third row seat removal
Next Steps
Contact your dealer for next steps.
Campaign:
22N04
Description
Windshield glass reseal
Next Steps
Contact your dealer for next steps.