Recall Information
Last updated on 06/02/2025
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2014 Transit Connect

Safety Recalls
Customer Satisfaction Programs

Side door latch replacement

Recall incomplete
Issue Date
2016-09-02
Campaign
16S30/16V643
Description
A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury. As of 9/2/16, ford's investigation into this concern has identified a total of one alleged accident and three alleged injuries that Ford believes may be related. One alleged injury was to an occupant's arm from a door that reportedly opened and bounced back. Another injury involved a driver who alleged her hand was injured when trying to grab a door that opened. The third injury was to an occupant who allegedly received scratches from a rear door that opened while driving. Ford has no further information relating to these reports. The alleged accident occurred after the driver's door reportedly opened in a parking lot and resulted in bumper damage, but Ford has no additional information.
Safety Risk
A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the side door latches free of charge parts and labor.
Next Steps

Contact your dealer for more information to schedule the free service.

FAQs

Are repairs free?

Yes, parts and service for a vehicle recall repair are free through your local Ford Dealer.

Can I get a refund for a repair recall?

If you paid to fix an issue later tied to a recall, you may be eligible for a refund. To find out more, talk with your Ford Dealer.

Do recalls expire?

Safety, Compliance and Emissions Recalls don't expire. Other Customer Satisfaction Programs often have expiration dates and mileage limitations.

What is the difference between Customer Satisfaction Programs and Recalls?

A recall is conducted to remedy a safety, compliance, or emissions concern. Recalls are Vehicle Identification Number (VIN)-specific programs. A Customer Satisfaction Program is an available upgrade to a specific component or an extension of an existing warranty. Customer Satisfaction Programs are VIN-specific programs. Time and mileage limitations do apply.

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