Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Last updated on 01/17/2026
Learn about any recalls and Ford's free repair service.
Your vehicle identification number, or VIN, is a 17-digit alphanumeric code. You can typically find it in these three locations:
1. The driver’s side doorframe.
2. The lower, driver’s side corner of your windshield - viewable from outside your vehicle.
3. Your vehicle’s point of purchase documents, insurance card and registration form.
Get recall details and quickly schedule service.
You can also for recalls on a vehicle.
Ask a question or search by keyword. If you need more, you can contact us.
Issue Date
2025-09-08
Campaign
25S89/25V572
Description
On your vehicle, the rear view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. You may also receive a message that the rear view camera is unavailable on the center display screen.
Safety Risk
A rear view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle, if needed. Ford Motor Company has authorized your dealer to inspect the rear view camera operation and replace the camera if necessary, free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-07-01
Campaign
25S72/25V442
Description
On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns andor a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, andor potential inability to perform software updates.
Safety Risk
A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-15
Campaign
25SA5/25E067
Description
On your vehicle, the engine block heater may develop a coolant leak which could cause a short circuit while the engine block heater system is plugged in.
Safety Risk
A short circuit in the engine block heater increases the risk of an underhood fire. To reduce the risk of an underhood fire, refrain from plugging in your engine block heater system until remedy parts are available and repair is completed.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-05-13
Campaign
19S15/19V366
Description
On some affected vehicles, the two fasteners that secure the transmission shift cable bracket to the transmission housing may not have been torqued to specification. Over time, an improperly torqued fastener could allow the transmission shift cable bracket to become loose and may allow the transmission to be in a gear state different than the gear shift position selected by the driver. This condition could allow the driver to move the shifter to park and remove the ignition key, while the transmission gear may not be in park, with no instrument panel warning message or warning chime when the drivers door is opened indicating the vehicle is not secured in park. If the parking brake is not applied, this could result in unintended vehicle movement.
Safety Risk
Over time, an improperly attached transmission shift cable bracket could loosen which may allow the transmission to be in a gear state different than the gear shift position selected by the driver. This could allow the the driver to move the shifter to park and remove the ignition key, while the transmission gear may not be in park, with no instrument panel warning message or warning chime when the drivers door is opened indicating the vehicle is not secured in park. If the parking brake is not applied, this could result in unintended vehicle movement, increasing the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to inspect the transmission shift cable bracket to transmission housing fasteners and tighten them as necessary, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-10-10
Campaign
19S34/19V726
Description
In some of the affected vehicles, the heating, ventilating and air conditioning - HVAC blower Motor may have been built with an improper clearance between an electrical terminal and the conductive base plate slot that may result in a resistive electrical short.
Safety Risk
A blower Motor built with this improper clearance between the electrical terminal and the conductive base plate may result in a resistive electrical short that can increase the risk of overheating, melting, smoke and/or fire.
Remedy
Ford Motor Company has authorized your dealer to inspect the HVAC blower Motor date code, and if date code is 190614 June 14, 2019 through 190922 September 22, 2019, the HVAC blower Motor will be replaced free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-10-15
Campaign
21C25/21V811
Description
On your vehicle, the front passenger outboard seatbelt may have been assembled improperly, allowing the seatbelt to be routed only though the soft rubber trim sleeve and not also routed though the metal anchor eyelet.
Safety Risk
An improperly assembled seatbelt does not comply with the requirements specified by federal Motor vehicle safety standard fmvss no. 208 occupant crash protection occupant protection in frontal impacts, 209 seat belt assemblies and 210 seat belt assembly anchorages and may not adequately restrain occupants in the event of a crash, increasing the risk for injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect and replace your front passenger andor driver seatbelt assembly if necessary, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-02-01
Campaign
19C02/19V071
Description
In some of the affected vehicles, the brake transmission shift interlock (btsi) override plunger may be depressed allowing the shifter to be moved from the park position without the key in the starting system and without depressing the brake pedal.
Safety Risk
If the park brake is not applied on a vehicle in which the prndl bezel wiring has depressed the btsi override plunger, the shift lever can be moved from the park position without the key in the starting system and without depressing the brake pedal. This can result in unintended vehicle movement, increasing the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to inspect and repair the transmission floor shift selector assembly free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-11-21
Campaign
19S43/19V839
Description
On your vehicle, it may be possible that terminals in an inline connector were misaligned during assembly, which may result in a loss of function in both left and right rear tail lamps. In this condition, your vehicle will exhibit a rapidly flashing turn signal indicator on the instrument cluster when your turn signal is used.
Safety Risk
Your rear tail lamps may not illuminate. This includes the stop, turn, rear position, and backup lamps, which can reduce the vehicle's visibility and may not fully alert other drivers that the vehicle is braking, turning, or reversing, increasing the risk of crash. The center high mounted stop lamp (chmsl) is not affected. The loss of rear tail lamps could be intermittent.
Remedy
Ford Motor Company has authorized your dealer to inspect connector C422, checking for any terminal push out, and if necessary replace the hard-shell connector free of charge (parts and labor). Simultaneously, a continuity check will be performed on ground circuit, from tail light to connector C422.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-07-10
Campaign
19S23/19V518
Description
On your vehicle, the right front seatbelt may have been improperly assembled.
Safety Risk
Improperly assembled seatbelts may not adequately restrain occupants in a crash, increasing the risk of injury.
Remedy
Ford Motor Company has authorized your dealer to inspect and if necessary replace the right front seatbelt free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-27
Campaign
25SB3/25E070
Description
On your vehicle, it may be possible that the installed remanufactured transmission is missing an internal bearing.
Safety Risk
This may result in the transmission having harsh shifts, shudder or vibration, getting stuck in certain gears or check engine light cel illumination. This may also result in the transmission not engaging park, increasing the risk of a crash or injury.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-15
Campaign
25SA4/25V685
Description
On your vehicle, the engine block heater may develop a coolant leak which could cause a short circuit while the engine block heater system is plugged in.
Safety Risk
A short circuit in the engine block heater increases the risk of an underhood fire. To reduce the risk of an underhood fire, refrain from plugging in your engine block heater system until remedy parts are available and repair is completed.
Remedy
Ford has authorized your dealer to perform one of the two following remedies parts are not available. Ford Motor Company is working to provide parts for this repair. When the remedy becomes available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge. The remedy is anticipated to be available by the second quarter of 2026. An alternative remedy is also available for owners who would like to disable the vehicles block heater. For those customers that choose this option, Ford Motor Company has authorized your dealer to remove the block heater element and power cable and install a threaded plug free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2023-05-26
Campaign
23C18/23V379
Description
Affected vehicles display incorrect vehicle capacity weight values on the tire and loading information tread label.
Safety Risk
Incorrect information on the tread label may result in the vehicle being overloaded. A vehicle which is loaded beyond its load carrying capacity may have an increased risk of a crash.
Remedy
Included with this letter is the tread label for your vehicle along with installation instructions should you wish to install the label yourself. If you prefer to have your dealer install the tread label, call your dealer and ask for a service date for compliance recall 23C18 to install the tread label. Please remember to bring your tread label with you to your service appointment.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-03-09
Campaign
20S12/20V137
Description
Affected vehicles had their heating, ventilating and air conditioning HVAC blower Motor replaced from October 9, 2019 through November 22, 2019 as part of recall 19V-726 19S34. The replacement part that was installed may have been built with an improper clearance between an electrical terminal and the conductive base plate slot that may result in a resistive electrical short.
Safety Risk
A blower Motor built with improper clearance between the electrical terminal and the conductive base plate may result in a resistive electrical short that can increase the risk of overheating, melting, smoke and/or fire.
Remedy
Ford Motor Company has authorized your dealer to inspect the HVAC blower Motor date code. If date code is 190614 June 14, 2019 through 190922 September 22, 2019, the blower Motor will be replaced free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
23A05
Description
Adminstrative program for 23C18
Next Steps
Contact your dealer for next steps.
Campaign:
20L03
Description
Owners manual engine idle shutdown callout missing
Next Steps
Contact your dealer for next steps.
Campaign:
22B05
Description
Driver passenger airbag module quality control inspection
Next Steps
Contact your dealer for next steps.
Campaign:
25N15
Description
2015-19 xcarline companion program for 25S89
Next Steps
Contact your dealer for next steps.
Campaign:
19B24
Description
Balance shaft and oil pump assembly inspection
Next Steps
Contact your dealer for next steps.
Issue Date
2025-09-08
Campaign
25S89/25V572
Description
On your vehicle, the rear view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. You may also receive a message that the rear view camera is unavailable on the center display screen.
Safety Risk
A rear view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle, if needed. Ford Motor Company has authorized your dealer to inspect the rear view camera operation and replace the camera if necessary, free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-07-01
Campaign
25S72/25V442
Description
On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns andor a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, andor potential inability to perform software updates.
Safety Risk
A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-15
Campaign
25SA5/25E067
Description
On your vehicle, the engine block heater may develop a coolant leak which could cause a short circuit while the engine block heater system is plugged in.
Safety Risk
A short circuit in the engine block heater increases the risk of an underhood fire. To reduce the risk of an underhood fire, refrain from plugging in your engine block heater system until remedy parts are available and repair is completed.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-05-13
Campaign
19S15/19V366
Description
On some affected vehicles, the two fasteners that secure the transmission shift cable bracket to the transmission housing may not have been torqued to specification. Over time, an improperly torqued fastener could allow the transmission shift cable bracket to become loose and may allow the transmission to be in a gear state different than the gear shift position selected by the driver. This condition could allow the driver to move the shifter to park and remove the ignition key, while the transmission gear may not be in park, with no instrument panel warning message or warning chime when the drivers door is opened indicating the vehicle is not secured in park. If the parking brake is not applied, this could result in unintended vehicle movement.
Safety Risk
Over time, an improperly attached transmission shift cable bracket could loosen which may allow the transmission to be in a gear state different than the gear shift position selected by the driver. This could allow the the driver to move the shifter to park and remove the ignition key, while the transmission gear may not be in park, with no instrument panel warning message or warning chime when the drivers door is opened indicating the vehicle is not secured in park. If the parking brake is not applied, this could result in unintended vehicle movement, increasing the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to inspect the transmission shift cable bracket to transmission housing fasteners and tighten them as necessary, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-10-10
Campaign
19S34/19V726
Description
In some of the affected vehicles, the heating, ventilating and air conditioning - HVAC blower Motor may have been built with an improper clearance between an electrical terminal and the conductive base plate slot that may result in a resistive electrical short.
Safety Risk
A blower Motor built with this improper clearance between the electrical terminal and the conductive base plate may result in a resistive electrical short that can increase the risk of overheating, melting, smoke and/or fire.
Remedy
Ford Motor Company has authorized your dealer to inspect the HVAC blower Motor date code, and if date code is 190614 June 14, 2019 through 190922 September 22, 2019, the HVAC blower Motor will be replaced free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2021-10-15
Campaign
21C25/21V811
Description
On your vehicle, the front passenger outboard seatbelt may have been assembled improperly, allowing the seatbelt to be routed only though the soft rubber trim sleeve and not also routed though the metal anchor eyelet.
Safety Risk
An improperly assembled seatbelt does not comply with the requirements specified by federal Motor vehicle safety standard fmvss no. 208 occupant crash protection occupant protection in frontal impacts, 209 seat belt assemblies and 210 seat belt assembly anchorages and may not adequately restrain occupants in the event of a crash, increasing the risk for injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect and replace your front passenger andor driver seatbelt assembly if necessary, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-02-01
Campaign
19C02/19V071
Description
In some of the affected vehicles, the brake transmission shift interlock (btsi) override plunger may be depressed allowing the shifter to be moved from the park position without the key in the starting system and without depressing the brake pedal.
Safety Risk
If the park brake is not applied on a vehicle in which the prndl bezel wiring has depressed the btsi override plunger, the shift lever can be moved from the park position without the key in the starting system and without depressing the brake pedal. This can result in unintended vehicle movement, increasing the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to inspect and repair the transmission floor shift selector assembly free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-11-21
Campaign
19S43/19V839
Description
On your vehicle, it may be possible that terminals in an inline connector were misaligned during assembly, which may result in a loss of function in both left and right rear tail lamps. In this condition, your vehicle will exhibit a rapidly flashing turn signal indicator on the instrument cluster when your turn signal is used.
Safety Risk
Your rear tail lamps may not illuminate. This includes the stop, turn, rear position, and backup lamps, which can reduce the vehicle's visibility and may not fully alert other drivers that the vehicle is braking, turning, or reversing, increasing the risk of crash. The center high mounted stop lamp (chmsl) is not affected. The loss of rear tail lamps could be intermittent.
Remedy
Ford Motor Company has authorized your dealer to inspect connector C422, checking for any terminal push out, and if necessary replace the hard-shell connector free of charge (parts and labor). Simultaneously, a continuity check will be performed on ground circuit, from tail light to connector C422.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-07-10
Campaign
19S23/19V518
Description
On your vehicle, the right front seatbelt may have been improperly assembled.
Safety Risk
Improperly assembled seatbelts may not adequately restrain occupants in a crash, increasing the risk of injury.
Remedy
Ford Motor Company has authorized your dealer to inspect and if necessary replace the right front seatbelt free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-27
Campaign
25SB3/25E070
Description
On your vehicle, it may be possible that the installed remanufactured transmission is missing an internal bearing.
Safety Risk
This may result in the transmission having harsh shifts, shudder or vibration, getting stuck in certain gears or check engine light cel illumination. This may also result in the transmission not engaging park, increasing the risk of a crash or injury.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-15
Campaign
25SA4/25V685
Description
On your vehicle, the engine block heater may develop a coolant leak which could cause a short circuit while the engine block heater system is plugged in.
Safety Risk
A short circuit in the engine block heater increases the risk of an underhood fire. To reduce the risk of an underhood fire, refrain from plugging in your engine block heater system until remedy parts are available and repair is completed.
Remedy
Ford has authorized your dealer to perform one of the two following remedies parts are not available. Ford Motor Company is working to provide parts for this repair. When the remedy becomes available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge. The remedy is anticipated to be available by the second quarter of 2026. An alternative remedy is also available for owners who would like to disable the vehicles block heater. For those customers that choose this option, Ford Motor Company has authorized your dealer to remove the block heater element and power cable and install a threaded plug free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2023-05-26
Campaign
23C18/23V379
Description
Affected vehicles display incorrect vehicle capacity weight values on the tire and loading information tread label.
Safety Risk
Incorrect information on the tread label may result in the vehicle being overloaded. A vehicle which is loaded beyond its load carrying capacity may have an increased risk of a crash.
Remedy
Included with this letter is the tread label for your vehicle along with installation instructions should you wish to install the label yourself. If you prefer to have your dealer install the tread label, call your dealer and ask for a service date for compliance recall 23C18 to install the tread label. Please remember to bring your tread label with you to your service appointment.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-03-09
Campaign
20S12/20V137
Description
Affected vehicles had their heating, ventilating and air conditioning HVAC blower Motor replaced from October 9, 2019 through November 22, 2019 as part of recall 19V-726 19S34. The replacement part that was installed may have been built with an improper clearance between an electrical terminal and the conductive base plate slot that may result in a resistive electrical short.
Safety Risk
A blower Motor built with improper clearance between the electrical terminal and the conductive base plate may result in a resistive electrical short that can increase the risk of overheating, melting, smoke and/or fire.
Remedy
Ford Motor Company has authorized your dealer to inspect the HVAC blower Motor date code. If date code is 190614 June 14, 2019 through 190922 September 22, 2019, the blower Motor will be replaced free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
23A05
Description
Adminstrative program for 23C18
Next Steps
Contact your dealer for next steps.
Campaign:
20L03
Description
Owners manual engine idle shutdown callout missing
Next Steps
Contact your dealer for next steps.
Campaign:
22B05
Description
Driver passenger airbag module quality control inspection
Next Steps
Contact your dealer for next steps.
Campaign:
25N15
Description
2015-19 xcarline companion program for 25S89
Next Steps
Contact your dealer for next steps.
Campaign:
19B24
Description
Balance shaft and oil pump assembly inspection
Next Steps
Contact your dealer for next steps.