Recall Information

Description

On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns and or a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, and or potential inability to perform software updates.

Safety Risk

A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.

Next Steps

Description

On your vehicle, the engine block heater may develop a coolant leak which could cause a short circuit while the engine block heater system is plugged in.

Safety Risk

A short circuit in the engine block heater increases the risk of an underhood fire. To reduce the risk of an underhood fire, refrain from plugging in your engine block heater system until remedy parts are available and repair is completed.

Next Steps

Description

On your vehicle, the engine block heater may develop a coolant leak which could cause a short circuit while the engine block heater system is plugged in.

Safety Risk

A short circuit in the engine block heater increases the risk of an underhood fire. To reduce the risk of an underhood fire, refrain from plugging in your engine block heater system until remedy parts are available and repair is completed.

Remedy

Ford has authorized your dealer to perform one of the two following remedies parts are not available. Ford Motor Company is working to provide parts for this repair. When the remedy becomes available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge. The remedy is anticipated to be available by the second quarter of 2026. An alternative remedy is also available for owners who would like to disable the vehicles block heater. For those customers that choose this option, Ford Motor Company has authorized your dealer to remove the block heater element and power cable and install a threaded plug free of charge.

Next Steps

Description

On your vehicle, it may be possible to have the SYNC screen image on the center display flipped or inverted immediately after an ignition cycle.

Safety Risk

This may result in the image displayed being inverted or flipped, this includes all buttons. While in reverse the rearview camera image, buttons, and camera guidelines may also be inverted or flipped. A rearview camera that does not correctly display a correct image in reverse can reduce your view of what is behind the vehicle, increasing the risk of a crash.

Next Steps

Description

Your vehicle may have been produced with loose or missing second row left-hand or right-hand seat belt retractor anchor bolts to the floor.

Safety Risk

An improperly secured seat belt retractor may inadequately restrain an occupant in a crash, increasing the risk of injury. You may also notice a rattle noise caused by a lower anchor that is not properly secured.

Remedy

Parts are available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect, torque andor install the left-hand andor right-hand second row seat belt retractor floor bolts free of charge.

Next Steps

Description

The air bag warning label was not installed on your vehicle.

Safety Risk

A missing airbag warning label can lead to a lack of customer awareness of the airbag system and its deployment in the event of a crash and can potentially hinder your understanding of the airbag system functionality, increasing the risk of a crash.

Remedy

Please review the air bag warning label provided with this letter. No other action is required.

Next Steps

Description

On your vehicle, it is possible that the easy entry seat fold switch on the second-row outboard seats may bind or stick if its surrounding trim bezel was installed incorrectly. If the button is stuck in the down position, the seat may unlatch, fold and or slide unexpectedly, potentially while driving. Below is a section from an owners manual describing the feature.

Safety Risk

A seat that unexpectedly folds or slides while driving could increase the risk of injury, particularly in a crash.

Remedy

Ford Motor Company has authorized your dealer to inspect the second-row seat easy entry bezel for correct installation. Dealers will replace the bezel and or housing if it is damaged or missing free of charge. Following inspection replacement, dealers will ensure proper operation of the switch free of charge.

Next Steps

Description

On your vehicle, some of the bolts used to attach the vehicle trailer tow hitch may have below-specification torque.

Safety Risk

This condition may affect vehicle handling characteristics or lead to loss of attachment of the trailer hitch while towing, increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect and secure or replace the trailer tow hitch bolts as required free of charge.

Next Steps

Description

In the affected vehicles, the unfused 12 volt battery cable is not secured properly and may contact the starter generator.

Safety Risk

If the battery cable contacts the starter generator during vehicle operation, it may cause damage to the battery cable insulation, creating the potential for a short circuit and increasing the risk of a fire.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to move the battery cable away from the starter generator and secure the cable to the adjacent high voltage cable free of charge parts and labor.

Next Steps