Recall Information

Description

On your vehicle, it is possible that one or more seat restraint fasteners have been improperly secured.

Safety Risk

Seat restraint fasteners that are improperly secured may not effectively restrain an occupant during a crash, increasing the risk of injury.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect for properly secured seat restraint fasteners. If improperly secured fasteners are found, dealers will replace affected seat components free of charge.

Next Steps

Description

On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns andor a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, andor potential inability to perform software updates.

Safety Risk

A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.

Next Steps

Description

You may intermittently experience a rear camera blue or black image on the SYNC screen when the vehicle is placed in reverse or when the 360 degree view is selected and available during low-speed operation. Once displayed, the rear camera blue or black image may persist for the remainder of the ignition on cycle. Once present, the issue is likely to reoccur on subsequent key cycles.

Safety Risk

The loss of the rear camera image while in reverse increases the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.

Next Steps

Description

According to fords records, the remedy software for safety recall 22S27 and 23S16 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in for safety recall 22S27 and 23S16 may still exist on your vehicle, and it may be possible that a rear axle mounting bolt may fracture during vehicle acceleration.

Safety Risk

A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or half-shafts may become disconnected, resulting in loss of the vehicles forward power and loss of transmission torque to the rear wheels. Loss of the vehicles forward power increases the risk of crash. Further, transmission torque is necessary to hold the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll, increasing the risk of crash and injury.

Remedy

Software is available to repair your vehicle. Ford Motor Company has authorized your dealer to reprogram the powertrain control module pcm free of charge parts and labor. Your dealer will also perform an additional verification process to ensure that the software has installed correctly on your vehicle.

Next Steps

Description

On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.

Safety Risk

A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.

Next Steps

Description

On your vehicle, one or more of the seatbacks may have an improperly assembled recliner mechanism.

Safety Risk

A seatback with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in the event of a crash, increasing the risk of injury.

Remedy

Ford Motor Company has authorized your dealer to inspect the seat backs and replace it if necessary free of charge - parts and labor.

Next Steps

Description

On your vehicle, the manual park release (mpr) cover may not have been properly installed, and factory mode may be enabled on the instrument cluster.

Safety Risk

Vehicles with the mpr cover not installed may have the mpr lever inadvertently engage, which could result in unintended vehicle movement or roll away, if the electronic park brake is not applied, increasing the risk of injury or crash. If vehicle is in factory mode you may have warning alerts and chimes that are not fully functioning. If the driver is not alerted to certain warnings, it may also increase the risk of a crash

Remedy

Ford Motor Company has authorized your dealer to inspect the mpr lever position and install the cover if missing and verify and verify that the instrument cluster is out of factory mode free of charge (parts and labor).

Next Steps

Description

Certain 2020 model year Ford explorer vehicles second row center seat belt buckle not properly secured to seat

Safety Risk

Seats with inadequate seat belt buckle torque values may not properly restrain an occupant during a crash, increasing the risk of injury.

Remedy

Ford Motor Company has authorized your dealer to replace the second row center seat free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible that the front row seat back fasteners were not tightened to the proper torque during vehicle assembly.

Safety Risk

This may affect the trajectory of the side air bag deployment and could prevent or delay the air bag cushion from positioning correctly, which may increase the risk of injury during a crash.

Remedy

The Lincoln Motor Company has authorized your dealer to torque the seat fasteners free of charge (parts and labor).

Next Steps

Description

On your vehicle, the rear view camera could intermittently display a blank or distorted image.

Safety Risk

A rear view camera a rear view camera that intermittently displays a blank or distorted image may reduce the driver s view of what is behind the vehicle increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge (parts and labor).

Next Steps

Description

On your vehicle, the rear view camera could intermittently display a blank or distorted image.

Safety Risk

A rear view camera a rear view camera that intermittently displays a blank or distorted image may reduce the driver s view of what is behind the vehicle increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.

Next Steps

Description

The air bag warning label was not installed on your vehicle.

Safety Risk

A missing airbag warning label can lead to a lack of customer awareness of the airbag system and its deployment in the event of a crash and can potentially hinder your understanding of the airbag system functionality, increasing the risk of a crash.

Remedy

Please review the air bag warning label provided with this letter. No other action is required.

Next Steps

Description

On your vehicle, the engine block heater element may overheat while the engine block heater system is plugged in.

Safety Risk

A short circuit in the engine block heater increases the risk of an underhood fire.

Next Steps

Description

On your vehicle, the front right-hand-side engine mount bolts and nuts may become loose.

Safety Risk

This may result in noise and vibration, oil leak, and engine damage. It could lead to potential axle disconnect from the engine and loss of power.

Remedy

Ford Motor Company has authorized your dealer to replace the front right-hand-side engine-mount fasteners free of charge (parts and labor).

Next Steps

Description

Certain 2020-2022 model year explorer vehicles rear axle bolt fractures

Safety Risk

In the affected vehicles, a rear axle mounting bolt may fracture during vehicle acceleration. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft, or half shafts may become disconnected, resulting in loss of transmission torque to the rear wheels. Transmission torque is necessary to hold the vehicle in park and is also needed for the vehicle to move forward or backward. The loss of the primary park torque will allow the vehicle to roll in park if the parking brake is not applied, increasing the risk of crash and injury.

Remedy

Ford Motor Company has authorized your dealer to reprogram the powertrain control module pcm free of charge parts and labor. This pcm update will engage the electronic parking brake every time the vehicle is shifted into park p. An engaged parking brake will not allow the vehicle to roll.

Next Steps

Description

If you turn your vehicles display onoff button to off prior to placing the vehicle in reverse, the rearview camera image will not appear on the display.

Safety Risk

A rear-view camera that does not display an image reduces the drivers rear view, increasing the risk of a crash and injury.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the integrated computer screen software free of charge parts and labor.

Next Steps

Description

On your vehicle, the engine could fail prematurely. In the event of an engine failure, significant quantities of engine oil andor fuel vapor may be released into the under-hood environment and may migrate to andor accumulate near ignition sources resulting in potential under-hood fire, localized melting of components, or smoke.

Safety Risk

Engine oil andor fuel vapor that accumulates near a combustible source may ignite, increasing the risk of a fire.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the powertrain control module software free of charge.

Next Steps

Description

On your vehicle, it may be possible that the installed remanufactured transmission is missing an internal bearing.

Safety Risk

This may result in the transmission having harsh shifts, shudder or vibration, getting stuck in certain gears or check engine light cel illumination. This may also result in the transmission not engaging park, increasing the risk of a crash or injury.

Next Steps

Description

On your vehicle, the 360-DEGREE camera display, which includes the rear-view camera, may intermittently display a blue image on the media touchscreen upon shifting into reverse.

Safety Risk

The loss of rearview camera image during a backing event can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Ford Motor Company has authorized your dealer to reprogram the image processing module b ipmb free of charge parts and labor.

Next Steps

Description

A manufacturing defect in one or more of your vehicles high voltage battery cells may result in a cell with lower capacity. In certain cases, the low-capacity cell will develop an internal short circuit.

Safety Risk

In the event of a high voltage battery cell internal short circuit, you will experience a malfunction indicator light mil. You may also experience a loss of motive power, increasing the risk of a crash. You will continue to have 12-VOLT v accessories, steering, and braking control. You may also experience battery thermal venting potentially resulting in a vehicle fire, increasing the risk of injury.

Remedy

Software and parts if needed are now available to repair your vehicle. Ford Motor Company has authorized your dealer to run a cell capacity test on your high voltage battery. If the test identifies a low-capacity cell, the high voltage battery will be replaced free of charge parts and labor.

Next Steps

Description

According to fords records, the remedy software for safety recall 23S23 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in safety recall 23S23 may still exist. You may intermittently experience a rear camera blue or black image on the SYNC screen when the vehicle is placed in reverse or when the 360 degree view is selected and available during low-speed operation. Once displayed, the rear camera blue or black image may persist for the remainder of the ignition on cycle. Once present, the issue is likely to reoccur on subsequent key cycles.

Safety Risk

The loss of the rear camera image while in reverse increases the risk of a crash.

Remedy

Software is available to repair your vehicle. Ford Motor Company has authorized your dealer to update the image processing module b ipmb software and perform a 360 degree camera alignment free of charge. Your dealer will also perform an additional verification process to ensure that the software has installed correctly on your vehicle.

Next Steps

Description

On your vehicle, it is possible that the easy entry seat fold switch on the second-row outboard seats may bind or stick if its surrounding trim bezel was installed incorrectly. If the button is stuck in the down position, the seat may unlatch, fold and or slide unexpectedly, potentially while driving. Below is a section from an owners manual describing the feature.

Safety Risk

A seat that unexpectedly folds or slides while driving could increase the risk of injury, particularly in a crash.

Remedy

Ford Motor Company has authorized your dealer to inspect the second-row seat easy entry bezel for correct installation. Dealers will replace the bezel and or housing if it is damaged or missing free of charge. Following inspection replacement, dealers will ensure proper operation of the switch free of charge.

Next Steps

Description

On your vehicle, the liquid fuel line may have been assembled with a protective sleeve that is not long enough.

Safety Risk

This may allow for potential hard contact with the protected vapor fuel line. Over time, the protective sleeve on the vapor fuel line may chafe through the plastic liquid fuel line and cause a fuel leak. A fluid leak at the top of the engine compartment could contact hot engine components, increasing the risk of fire.

Remedy

Parts are now available to repair your vehicles. Ford Motor Company has authorized your dealer to inspect vehicles for a full length yellow-colored protective sleeve and a tie strap on the liquid fuel line. If the protective sleeve does not cover the full length of the liquid fuel line or if there is no tie strap present, dealers will remove the existing protective sleeve and replace with the correct length sleeve and secure it with a tie strap in the instructed location.

Next Steps

Description

These vehicles were produced with a drive shaft that may fracture along the weld seam.

Safety Risk

Defective drive shafts may lose the mechanical connection between the transfer case and rear axle which may result in unintended vehicle movement and/or loss of motive power. Defective drive shafts may also deform and separate from the driveline and potentially contact the fuel tank, increasing the risk of fuel leaks and/or fire. Ford is not aware of any accidents or injuries related to this condition.

Remedy

Parts are available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the driveshaft, and repair if necessary free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible that the washer fluid in the windshield washer system was contaminated.

Safety Risk

This contaminated washer fluid applied to the windshield may result in lowered visibility due to streaking or hazy residue increasing the risk of an accident. Contaminated fluid spray may also cause exterior appearance issues such as staining and discoloration of painted surfaces and exterior trim.

Remedy

Ford Motor Company has authorized your dealer to remove all possible contaminated fluid from the windshield washer fluid system, replace incompatible parts, wash vehicle, and inspectreplace exterior surface components as needed free of charge parts and labor.

Next Steps

Description

The fuel tank inlet check valve may not be fully welded to the fuel tank shell.

Safety Risk

An incomplete weld securing the inlet check valve to the fuel tank shell could result in a substantial fuel leak during a crash, increasing the risk of fire.

Remedy

Ford Motor Company has authorized your dealer to replace the fuel tank shell free of charge parts and labor.

Next Steps

Description

Your vehicle may have sustained transmission park system damage following a powertrain control module pcm reset caused by a connected vehicle data request.

Safety Risk

If park system damage occurs, the system may not subsequently shift into park, which can result in unintended vehicle movement, increasing the risk of injury or crash.

Remedy

Ford Motor Company has authorized your dealer to inspect your vehicle, and if necessary replace the transmission park system free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible that your powertrain control module pcm did not receive the correct software calibration during safety recall 22S27. If the pcm is not at the correct calibration it may prevent the electronic parking brake from applying automatically when the vehicle is shifted into park p.

Safety Risk

Vehicles without the proper remedy to safety recall 22S27 will not include an automatic electronic park brake apply when the vehicle is shifted to park. The remedy for safety recall 22S27 was implemented to address the risk of a rear axle mounting bolt that may fracture during vehicle acceleration. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or halfshafts may become disconnected, resulting in loss of the vehicles forward power and loss of transmission torque to the rear wheels. Loss of the vehicles forward power increases the risk of crash and injury. Transmission torque is necessary to hold the vehicle in park and is also needed for the vehicle to move forward or backward. The loss of the primary park torque will allow the vehicle to roll in park if the parking brake is not applied, increasing the risk of crash and injury.

Remedy

Ford Motor Company has authorized your dealer to reprogram the powertrain control module pcm free of charge parts and labor. This pcm update will engage the electronic parking brake every time the vehicle is shifted into park p. An engaged parking brake will not allow the vehicle to roll. In addition, for your peace of mind, Ford Motor Company will provide a one- time repair of the rear axle bolts and housing if needed under customer satisfaction program 22N06. 22N06 provides the one-time repair for 10 years or 150,000 miles from the warranty start date - whichever comes first.

Next Steps

Description

On your vehicle, the engine block heater element may overheat while the engine block heater system is plugged in.

Safety Risk

A short circuit in the engine block heater increases the risk of an underhood fire.

Next Steps

Description

The wiring harness is not secured and may contact the air conditioning - ac pulley, resulting in a damaged wiring harness or damaged ac drive belt.

Safety Risk

If the wiring harness is not secured properly, the harness may inadvertently contact the air conditioning pulley. Over time, contact with the ac pulley may rub through the wire harness insulation creating the potential for contact with the unfused b circuit resulting in a short circuit and potential fire.

Remedy

Ford Motor Company has authorized your dealer to install a tie strap to the battery cable wire harness to prevent future contact with the ac compressor pulley. Your dealer will also inspect the battery cable wire harness for possible damage caused by contact with the ac pulley and repair or replace the harness as necessary. These repairs will be free of charge parts and labor.

Next Steps

Description

These vehicles were produced with rlca bolts that are missing heat treatment.

Safety Risk

A rlca attachment bolt with missing heat treatment may fracture while driving. Fracture of a rlca attachment bolt diminishes steering control and may increase the risk of an accident.

Remedy

Ford Motor Company has authorized your dealer to replace both rear lower control arm to wheel knuckle bolts and nuts free of charge parts and labor.

Next Steps

Description

On your vehicle, the rear view camera could intermittently display a blank or distorted image.

Safety Risk

A rear view camera a rear view camera that intermittently displays a blank or distorted image may reduce the driver s view of what is behind the vehicle increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.

Next Steps

Campaign:

23C12

Description

Explorer body control module software update

Next Steps

Campaign:

22C25

Description

Seat belt reminder audible alert

Next Steps

Campaign:

21E11

Description

2020-21 explorer 3.0L lh inlet exhaust leaks

Next Steps

Campaign:

21E08

Description

Powertrain control module update

Next Steps

Campaign:

21N13

Description

Front door latches and key replacement

Next Steps

Campaign:

25A20

Description

Administrative program for 25S49 for long term rental

Next Steps

Campaign:

20B34

Description

Transmission oil cooler

Next Steps

Campaign:

22N17

Description

Power window switch chrome tip replacement

Next Steps

Campaign:

24N10

Description

Engine block breaches

Next Steps

Campaign:

25L02

Description

Transmission control assembly reimbursement

Next Steps

Campaign:

22P16

Description

Reprogram powertrain control module

Next Steps

Campaign:

22M03

Description

Replace front and or side cameras if foggy

Next Steps

Campaign:

19B24

Description

Balance shaft and oil pump assembly inspection

Next Steps

Campaign:

22B05

Description

Driver passenger airbag module quality control inspection

Next Steps

Campaign:

20U17

Description

10R80 transmission pinion gear washers

Next Steps

Campaign:

20B19

Description

Transmission shift hesitation dtcs P062C P2243

Next Steps

Campaign:

21B35

Description

Right-hand catalytic converter and right-hand and left-hand exhaust flexible pipe(s) inspection

Next Steps

Campaign:

22B37

Description

2020-2021 explorer and escape window switch chrome plating peeling

Next Steps

Campaign:

22G07

Description

Electromagnetic compatibility upgrade

Next Steps

Campaign:

24M01

Description

Replace front catalytic converters if required and inspect wire harness for runs roughmisfire condition

Next Steps

Campaign:

22P21

Description

Esc mode settings incorrectly configured

Next Steps

Campaign:

24N01

Description

Rear axle bolt fractures

Next Steps