Recall Information

Description

On your vehicle, the output planetary four P4 assembly pinion thrust washer and or pinon gears may fail and create debris in the transmission.

Safety Risk

Pinion gear debris in the transmission could result in harsh shifting, a grinding, groaning, or popping noise, potentially illuminating the malfunction indicator light. Additionally, the debris could become lodged in the mechanical park pawl mechanism, preventing the vehicle from achieving or holding park. Inability to achieve or hold park can result in unintended vehicle movement if the parking brake is not applied, increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the output planetary four P4 assembly free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible for the vehicle wiper arms to perform erratically. This condition can potentially lead to a wiper arm that becomes inoperable andor separated from the vehicle.

Safety Risk

A wiper arm that becomes inoperable andor separated from the vehicle can result in reduced visibility in certain conditions.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the left and right front wiper arms as required free of charge parts and labor.

Next Steps

Description

On your vehicle, an underbody insulator may loosen and contact the aluminum driveshaft, resulting in marking or scoring of the driveshaft. Continued contact may result in driveshaft fracture.

Safety Risk

A fractured driveshaft poses the risks of loss of motive power while driving, unintended vehicle movement while the vehicle is in park if the parking brake is not applied, and secondary damage to surrounding components. A fractured driveshaft may also contact the ground which may cause loss of control of the vehicle while driving. A fractured driveshaft increases the risk of injury or crash.

Remedy

Ford Motor Company has authorized your dealer to secure the underbody insulator and inspect the driveshaft for damage and repair as necessary free of charge parts and labor.

Next Steps

Description

Affected vehicles were ordered with wide track rear axles, but were built with base (narrower) axles. Depending on the body installed by the body builder, clearance to the inner tire on the dual wheel rear axle may be below the minimum specification.

Safety Risk

A body builder that installs a second unit body on an affected vehicle could cause a clearance condition, resulting in tire contact with the second unit body. Subsequent damage to this inner tire could result in a tire blowout, increasing the risk of loss of vehicle control on these emergency vehicle applications.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace your rear axle free of charge parts and labor.

Next Steps

Description

Windshield glass reattachment

Safety Risk

The windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant in a crash.

Remedy

Ford Motor Company has authorized your dealer to remove the windshield and ensure proper reattachment free of charge parts and labor.

Next Steps

Description

On your vehicle, the image on your rear view camera may become progressively foggy or cloudy over time with continued exposure to sunlight, potentially resulting in inability to see the rear view camera image.

Safety Risk

Lack of rear view camera image visibility can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.

Next Steps

Description

The steering column upper shaft on your vehicle may have been manufactured outside of required specifications, and it may be possible for the steering column upper shaft to separate.

Safety Risk

If a separation occurs, the steering wheel may become inoperable with a loss of vehicle control, which could increase the risk of injury or a crash.

Next Steps

Description

On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns andor a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, andor potential inability to perform software updates.

Safety Risk

A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.

Remedy

Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.

Next Steps

Description

On your vehicle, the supplemental owners guide does not include an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints

Safety Risk

Customers do not have access to an accurate description of all head restraints and instructions for adjusting or removing certain center head restraints. Inability to access this information increases the risk of injury in the event of a crash.

Remedy

Ford Motor Company has provided an addendum, with the owner notification letter, that includes an accurate description of all head restraints and describes how to adjust and remove the head restraints for certain center seating positions. Please place the head restraint owners manual addendum provided with this letter in your vehicles glovebox with the supplemental owners guide. You do not need to visit your dealer, but you have the option to take your vehicle to a Ford or Lincoln dealer for assistance with properly installing the mailed owners manual addendum into your vehicles glovebox, free of charge parts and labor.

Next Steps

Description

On your vehicle, the rear view camera could intermittently display a blank or distorted image.

Safety Risk

A rear view camera a rear view camera that intermittently displays a blank or distorted image may reduce the driver s view of what is behind the vehicle increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.

Next Steps

Description

On your vehicle, it may be possible for aged biodiesel deposits to accumulate in the high pressure fuel pump. This may result in extended cranking without starting while the vehicle is parked, or loss of motive power while driving.

Safety Risk

This may result in a loss of motive power, which increases the risk of a crash.

Next Steps

Description

On your vehicle, it may be possible for the rear-view camera image to become dark in specific reversing scenarios when using the 360-DEGREE camera feature while the front andor side cameras are exposed to significantly more light than the rearview camera. An example can be reversing your vehicle into a darkened garage from a sunlit area.

Safety Risk

This may result in poor camera visibility when reversing, increasing the risk of a crash.

Next Steps

Description

On your vehicle, one or more of the seatbacks may have an improperly assembled recliner mechanism.

Safety Risk

A seatback with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in the event of a crash, increasing the risk of injury.

Remedy

Ford Motor Company has authorized your dealer to inspect the seat backs and replace it if necessary free of charge - parts and labor.

Next Steps

Description

On your vehicle, it may be possible that rear axle differential fluid is below the minimum fill level.

Safety Risk

This may result in premature failure of the rear axle assembly.

Remedy

Ford Motor Company has authorized your dealer to inspect the rear axle differential fluid level and adjust or replace if necessary free of charge (parts and labor).

Next Steps

Description

According to defect notification 21T-001 filed by continental tire of America cta, certain tires have been cured beyond specification, and may experience a carcass break in the sidewall with sudden air loss or could develop a belt edge separation that could lead to a partial or full tread belt loss.

Safety Risk

According to cta, affected tires may experience a carcass break in the sidewall with sudden air loss or could develop a belt edge separation which could lead to partial or full tread/belt loss. These conditions may increase the risk of a crash.

Remedy

Ford Motor Company has authorized your dealer to inspect the affected tires and replace tires, as needed, free of charge parts and labor.

Next Steps

Description

On your vehicle, the rear view camera could intermittently display a blank or distorted image.

Safety Risk

A rear view camera a rear view camera that intermittently displays a blank or distorted image may reduce the driver s view of what is behind the vehicle increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge (parts and labor).

Next Steps

Description

On your vehicle, the rear view camera could intermittently display a blank or distorted image.

Safety Risk

A rear view camera a rear view camera that intermittently displays a blank or distorted image may reduce the driver s view of what is behind the vehicle increasing the risk of a crash.

Remedy

Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the rear view camera free of charge parts and labor.

Next Steps

Description

Affected vehicles display overstated payload capacity values on the tire and loading information tread label, overstated accessory reserve capacity -arc values on the safety certification labels, and overstated weight values on the truck camper loading documentation. If the vehicle is loaded to the payload stated on the tire and loading information - tread label, the vehicle may exceed its gvwr or gawr.

Safety Risk

If the vehicle is loaded to the payload value stated on the tire and loading information tread label, the vehicle may exceed its gvwr or gawr. This may result in tire loading beyond rated capacity, suspension overload and increased stopping distance, which could increase the risk of a vehicle crash.

Remedy

Ford Motor Company has authorized your dealer to order a new set of vehicle specific labels, remove the incorrect labels, install the new labels, and provide the new camper loading documentation sheet as necessary free of charge parts and labor.

Next Steps

Campaign:

21E05

Description

Evaporative emissions canister inspection

Next Steps

Campaign:

20E02

Description

Nox sensor replacement

Next Steps

Campaign:

22E04

Description

Reprogram powertrain control module pcm transmission control module tcm

Next Steps

Campaign:

25M01

Description

Nitrogen oxide nox sensor replacement

Next Steps

Campaign:

20U12

Description

Valve seat installation

Next Steps

Campaign:

20B45

Description

Instrument panel cluster replacement

Next Steps

Campaign:

21B42

Description

Certification label and front spring mismatch to order guide

Next Steps

Campaign:

22M03

Description

Replace front and or side cameras if foggy

Next Steps

Campaign:

22B05

Description

Driver passenger airbag module quality control inspection

Next Steps

Campaign:

21B48

Description

Scorpion pistons without cover plates

Next Steps

Campaign:

20U04

Description

Engine replacement

Next Steps

Campaign:

20B15

Description

Piston cooling jet bracket incorrect installation

Next Steps

Campaign:

20B41

Description

Left hand side high pressure fuel rail replacement

Next Steps

Campaign:

21B03

Description

Number one planetary and ring gear assembly

Next Steps

Campaign:

20U19

Description

SYNC 3 update

Next Steps

Campaign:

20U18

Description

Pcm/tcm calibration reflash

Next Steps

Campaign:

24L03

Description

Particulate matter pm sensor reimbursement

Next Steps

Campaign:

21P19

Description

Reconfigure the rcm with as-built data

Next Steps

Campaign:

25B06

Description

Super duty trucks with event data recorder edr disabled

Next Steps

Campaign:

24L04

Description

Emission control information label update

Next Steps

Campaign:

24L05

Description

Emission control information label update for qualified vehicles

Next Steps

Campaign:

25L02

Description

Transmission control assembly reimbursement

Next Steps

Campaign:

21M05

Description

Unintended tailgate opening

Next Steps

Campaign:

20B39

Description

Front view and center high mount stop lamp camera improper function

Next Steps