Recall Information
Last updated on 05/15/2025
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2018 F-350

Safety Recalls
Customer Satisfaction Programs

Disable engine block heater cord

Recall incomplete
Issue Date
2019-04-08
Campaign
19S11/19V278
Description
Engine block heater cable splice connectors that had been inspected in accordance with recall 18S45 (18V894) may have inadvertently become damaged during that service procedure. A damaged block heater cable can cause a resistive short, inoperative engine block heater, and/or tripping of household breakers or gfci equipped outlets while the vehicle is parked and the block heater is plugged in.
Safety Risk
The risk to safety only exists while the vehicle is parked and the block heater cable is plugged into an electrical outlet. A resistive short in the engine block heater splice connector can increase the risk of overheated or melted wiring and fire.
Remedy
Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have their engine block heater cable disabled. The dealership will disable the vehicle s engine block heater cable by cutting off the plug end prongs and sealing the end cap with silicone sealant. The customer will also receive an information sheet highlighting that the block heater is not to be used. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in February 2019. The ending date for reimbursement eligibility is April 30, 2019.
Next Steps

Contact your dealer for more information to schedule the free service.

FAQs

Are repairs free?

Yes, parts and service for a vehicle recall repair are free through your local Ford Dealer.

Can I get a refund for a repair recall?

If you paid to fix an issue later tied to a recall, you may be eligible for a refund. To find out more, talk with your Ford Dealer.

Do recalls expire?

Safety, Compliance and Emissions Recalls don't expire. Other Customer Satisfaction Programs often have expiration dates and mileage limitations.

What is the difference between Customer Satisfaction Programs and Recalls?

A recall is conducted to remedy a safety, compliance, or emissions concern. Recalls are Vehicle Identification Number (VIN)-specific programs. A Customer Satisfaction Program is an available upgrade to a specific component or an extension of an existing warranty. Customer Satisfaction Programs are VIN-specific programs. Time and mileage limitations do apply.

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