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Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
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Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
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No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
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MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
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Reviews on the product and not the customer’s Sales or Service experience
Last updated on 12/15/2025
Learn about any recalls and Ford's free repair service.
Your vehicle identification number, or VIN, is a 17-digit alphanumeric code. You can typically find it in these three locations:
1. The driver’s side doorframe.
2. The lower, driver’s side corner of your windshield - viewable from outside your vehicle.
3. Your vehicle’s point of purchase documents, insurance card and registration form.
Get recall details and quickly schedule service.
You can also for recalls on a vehicle.
Issue Date
2025-02-28
Campaign
25S18/25V131
Description
On your vehicle, it may be possible for an internal short circuit in the high voltage battery to occur after repeated charge and discharge cycles.
Safety Risk
If a short circuit occurs after repeated charge and discharge cycles, there is an increased risk of a vehicle fire. Owners can reduce this risk by limiting charging of the high voltage battery to 80 state of charge before new battery arrays are installed in your vehicle.
Remedy
Parts are now available to repair your vehicle. Please confirm parts availability with your dealer when scheduling an appointment. Ford Motor Company has authorized your dealer to either repair your high voltage battery by installing specific replacement battery modules, or in some limited cases, replace the entire high voltage battery. This will be completed free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-03-14
Campaign
25S19/25V164
Description
On your vehicle, you may experience no reverse motion when the gear selector is placed in reverse. This may result in the vehicle moving forward with the gear selector in either the reverse or neutral position. The malfunction indicator light mil and wrench light will illuminate when this malfunction occurs.
Safety Risk
Unexpected vehicle motion can increase the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the main control valve body free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-03-31
Campaign
25S30/25V198
Description
It is possible that your vehicle may have a misaligned cup plug, located at the side or rear of the engine, which may result in a rapid oil leak.
Safety Risk
An oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire. In addition, the loss of oil can result in loss of motive power, increasing the risk of a crash.
Remedy
Parts are available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect and if necessary, repair your vehicle by installing a cup plug located at the side or rear of the engine free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-12
Campaign
25S49/25V315
Description
On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.
Safety Risk
A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-05-07
Campaign
24S32/24V329
Description
On your vehicle, it may be possible an incorrect fastener was used to secure the steering column lower shaft to the steering gear.
Safety Risk
An incorrect fastener may loosen over time and could disengage. If the fastener disengages, separation of steering system adjoining components may occur, resulting in loss of steering control, which can increase the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to replace the steering column lower shaft bolt free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-07-02
Campaign
24C20/24V486
Description
On your vehicle, it is possible that the windshield may not have been properly bonded to the vehicle, which could allow it to detach. As such, your vehicle may not comply with the requirements of federal Motor vehicle safety standard no. 212, windshield mounting.
Safety Risk
A windshield that separates from a vehicle during a crash increases the risk of injury.
Remedy
Ford Motor Company has authorized your dealer to have the windshield removed and reinstalled using standard service procedures, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-11-08
Campaign
24S70/24V851
Description
It is possible that your vehicle may have a misaligned cup plug, located at the rear of the engine, which may result in a rapid oil leak.
Safety Risk
An oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire. In addition, the loss of oil can result in loss of motive power, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect and if necessary, repair your vehicle by installing a cup plug located at the rear of the engine free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-27
Campaign
24S76/25V341
Description
On your vehicle, the nut on the ball joint which secures the front upper control arm to the knuckle assembly may be loose or missing. This can result in separation of the front upper control arm from the knuckle assembly
Safety Risk
Separation of the connection between the front upper control arm and knuckle assembly may result in loss of directional control, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the front upper control arm ball joint nuts and inspect the front knuckles. If necessary, your dealer will replace the front knuckles free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-08-11
Campaign
25S82/25V512
Description
On your vehicle, the wheel end hub bolt in the rear axle may become loose or break. Continued driving with a broken bolt may lead to wear within the axle and damage to the axle hub splines.
Safety Risk
This issue may initially result in a clicking noise as the bolt becomes loose. If the bolt breaks, you may notice a rattle noise from the wheel cap and the axle hub splines may become damaged. Vehicles with damaged axle hub splines may roll in park without the parking brake applied, or, alternatively, lose motive power, both of which can increase the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Please confirm parts availability with your dealer when scheduling an appointment. Ford Motor Company has authorized your dealer to review vehicle warranty history for all claims and check if the warranty claims contain the latest level parts ML3Z-4234-K right hand side and or ML3Z-4234-L left hand side. If one or both sides do not contain the latest part number, dealers are to replace the appropriate axle half-shaft and hub assembly that does not contain the latest level parts free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-12-11
Campaign
24C39/24V852
Description
The air bag warning label was not installed on your vehicle.
Safety Risk
A missing airbag warning label can lead to a lack of customer awareness of the airbag system and its deployment in the event of a crash and can potentially hinder your understanding of the airbag system functionality, increasing the risk of a crash.
Remedy
Please review the air bag warning label provided with this letter. No other action is required.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-01-22
Campaign
25S04/25V022
Description
Your vehicle was built with an incorrect steering gear where the rack and pinion are mismatched.
Safety Risk
A steering gear manufactured with an improper steering rack can cause the pinion gear or rack teeth to fracture. Fractured steering gear teeth can cause the steering to bind or lock, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the steering gear free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-12-20
Campaign
24S76/24V949
Description
On your vehicle, the nut on the ball joint which secures the front upper control arm to the knuckle assembly may be loose or missing. This can result in separation of the front upper control arm from the knuckle assembly.
Safety Risk
Separation of the connection between the front upper control arm and knuckle assembly may result in loss of directional control, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the front upper control arm ball joint nuts and inspect the front knuckles. If necessary, your dealer will replace the front knuckles free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
24C23
Description
120 kmh cluster warning chime and message middle east export
Next Steps
Contact your dealer for next steps.
Campaign:
24B14
Description
2024 F150 bev charge port actuator replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25B45
Description
Engine replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
24B48
Description
Powertrain control module software update
Next Steps
Contact your dealer for next steps.
Campaign:
24B67
Description
Upper radiator air deflector repair
Next Steps
Contact your dealer for next steps.
Campaign:
25B01
Description
Transmission assembly replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25B14
Description
Forward sensing feature credit reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
25A20
Description
Administrative program for 25S49 for long term rental
Next Steps
Contact your dealer for next steps.
Campaign:
24U07
Description
Update HVAC module
Next Steps
Contact your dealer for next steps.
Campaign:
24U13
Description
Inspect for roof mastic skips
Next Steps
Contact your dealer for next steps.
Campaign:
24U14
Description
Audio control module acm software update
Next Steps
Contact your dealer for next steps.
Campaign:
25B08
Description
Trough assembly replacement and repair
Next Steps
Contact your dealer for next steps.
Campaign:
25H02
Description
High voltage battery hvb module array replacement - harvest program
Next Steps
Contact your dealer for next steps.
Campaign:
25B09
Description
Replace floor console gsm
Next Steps
Contact your dealer for next steps.
Campaign:
25L05
Description
Vehicle emissions control information veci label update
Next Steps
Contact your dealer for next steps.
Campaign:
24B41
Description
Powertrain control module pcm reprogram and air conditioning compressor inspection
Next Steps
Contact your dealer for next steps.
Campaign:
24P15
Description
2024 F150 3.5L hev cylinder misfire detection
Next Steps
Contact your dealer for next steps.
Campaign:
24B57
Description
Trailer towing capacity
Next Steps
Contact your dealer for next steps.
Issue Date
2025-02-28
Campaign
25S18/25V131
Description
On your vehicle, it may be possible for an internal short circuit in the high voltage battery to occur after repeated charge and discharge cycles.
Safety Risk
If a short circuit occurs after repeated charge and discharge cycles, there is an increased risk of a vehicle fire. Owners can reduce this risk by limiting charging of the high voltage battery to 80 state of charge before new battery arrays are installed in your vehicle.
Remedy
Parts are now available to repair your vehicle. Please confirm parts availability with your dealer when scheduling an appointment. Ford Motor Company has authorized your dealer to either repair your high voltage battery by installing specific replacement battery modules, or in some limited cases, replace the entire high voltage battery. This will be completed free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-03-14
Campaign
25S19/25V164
Description
On your vehicle, you may experience no reverse motion when the gear selector is placed in reverse. This may result in the vehicle moving forward with the gear selector in either the reverse or neutral position. The malfunction indicator light mil and wrench light will illuminate when this malfunction occurs.
Safety Risk
Unexpected vehicle motion can increase the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the main control valve body free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-03-31
Campaign
25S30/25V198
Description
It is possible that your vehicle may have a misaligned cup plug, located at the side or rear of the engine, which may result in a rapid oil leak.
Safety Risk
An oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire. In addition, the loss of oil can result in loss of motive power, increasing the risk of a crash.
Remedy
Parts are available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect and if necessary, repair your vehicle by installing a cup plug located at the side or rear of the engine free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-12
Campaign
25S49/25V315
Description
On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed.
Safety Risk
A frozen rear-view camera display image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has released software for 25S49. Your vehicle is capable of Ford software updates. When automatic updates are turned on standard from the factory, the software will be downloaded to your vehicle over a private wi-fi network or through your vehicles modem through the cellular network. Before the software is installed you will have to schedule a day and time when you will not need the vehicle for up to 8 hours while the installation is completed. Note refer to ford.comsupport for further information on your Ford software updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 25S49 software free of charge under the terms of this program.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-05-07
Campaign
24S32/24V329
Description
On your vehicle, it may be possible an incorrect fastener was used to secure the steering column lower shaft to the steering gear.
Safety Risk
An incorrect fastener may loosen over time and could disengage. If the fastener disengages, separation of steering system adjoining components may occur, resulting in loss of steering control, which can increase the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to replace the steering column lower shaft bolt free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-07-02
Campaign
24C20/24V486
Description
On your vehicle, it is possible that the windshield may not have been properly bonded to the vehicle, which could allow it to detach. As such, your vehicle may not comply with the requirements of federal Motor vehicle safety standard no. 212, windshield mounting.
Safety Risk
A windshield that separates from a vehicle during a crash increases the risk of injury.
Remedy
Ford Motor Company has authorized your dealer to have the windshield removed and reinstalled using standard service procedures, free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-11-08
Campaign
24S70/24V851
Description
It is possible that your vehicle may have a misaligned cup plug, located at the rear of the engine, which may result in a rapid oil leak.
Safety Risk
An oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire. In addition, the loss of oil can result in loss of motive power, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect and if necessary, repair your vehicle by installing a cup plug located at the rear of the engine free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-05-27
Campaign
24S76/25V341
Description
On your vehicle, the nut on the ball joint which secures the front upper control arm to the knuckle assembly may be loose or missing. This can result in separation of the front upper control arm from the knuckle assembly
Safety Risk
Separation of the connection between the front upper control arm and knuckle assembly may result in loss of directional control, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the front upper control arm ball joint nuts and inspect the front knuckles. If necessary, your dealer will replace the front knuckles free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-08-11
Campaign
25S82/25V512
Description
On your vehicle, the wheel end hub bolt in the rear axle may become loose or break. Continued driving with a broken bolt may lead to wear within the axle and damage to the axle hub splines.
Safety Risk
This issue may initially result in a clicking noise as the bolt becomes loose. If the bolt breaks, you may notice a rattle noise from the wheel cap and the axle hub splines may become damaged. Vehicles with damaged axle hub splines may roll in park without the parking brake applied, or, alternatively, lose motive power, both of which can increase the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Please confirm parts availability with your dealer when scheduling an appointment. Ford Motor Company has authorized your dealer to review vehicle warranty history for all claims and check if the warranty claims contain the latest level parts ML3Z-4234-K right hand side and or ML3Z-4234-L left hand side. If one or both sides do not contain the latest part number, dealers are to replace the appropriate axle half-shaft and hub assembly that does not contain the latest level parts free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-12-11
Campaign
24C39/24V852
Description
The air bag warning label was not installed on your vehicle.
Safety Risk
A missing airbag warning label can lead to a lack of customer awareness of the airbag system and its deployment in the event of a crash and can potentially hinder your understanding of the airbag system functionality, increasing the risk of a crash.
Remedy
Please review the air bag warning label provided with this letter. No other action is required.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-01-22
Campaign
25S04/25V022
Description
Your vehicle was built with an incorrect steering gear where the rack and pinion are mismatched.
Safety Risk
A steering gear manufactured with an improper steering rack can cause the pinion gear or rack teeth to fracture. Fractured steering gear teeth can cause the steering to bind or lock, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the steering gear free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-12-20
Campaign
24S76/24V949
Description
On your vehicle, the nut on the ball joint which secures the front upper control arm to the knuckle assembly may be loose or missing. This can result in separation of the front upper control arm from the knuckle assembly.
Safety Risk
Separation of the connection between the front upper control arm and knuckle assembly may result in loss of directional control, increasing the risk of a crash.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the front upper control arm ball joint nuts and inspect the front knuckles. If necessary, your dealer will replace the front knuckles free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
24C23
Description
120 kmh cluster warning chime and message middle east export
Next Steps
Contact your dealer for next steps.
Campaign:
24B14
Description
2024 F150 bev charge port actuator replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25B45
Description
Engine replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
24B48
Description
Powertrain control module software update
Next Steps
Contact your dealer for next steps.
Campaign:
24B67
Description
Upper radiator air deflector repair
Next Steps
Contact your dealer for next steps.
Campaign:
25B01
Description
Transmission assembly replacement
Next Steps
Contact your dealer for next steps.
Campaign:
25B14
Description
Forward sensing feature credit reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
25A20
Description
Administrative program for 25S49 for long term rental
Next Steps
Contact your dealer for next steps.
Campaign:
24U07
Description
Update HVAC module
Next Steps
Contact your dealer for next steps.
Campaign:
24U13
Description
Inspect for roof mastic skips
Next Steps
Contact your dealer for next steps.
Campaign:
24U14
Description
Audio control module acm software update
Next Steps
Contact your dealer for next steps.
Campaign:
25B08
Description
Trough assembly replacement and repair
Next Steps
Contact your dealer for next steps.
Campaign:
25H02
Description
High voltage battery hvb module array replacement - harvest program
Next Steps
Contact your dealer for next steps.
Campaign:
25B09
Description
Replace floor console gsm
Next Steps
Contact your dealer for next steps.
Campaign:
25L05
Description
Vehicle emissions control information veci label update
Next Steps
Contact your dealer for next steps.
Campaign:
24B41
Description
Powertrain control module pcm reprogram and air conditioning compressor inspection
Next Steps
Contact your dealer for next steps.
Campaign:
24P15
Description
2024 F150 3.5L hev cylinder misfire detection
Next Steps
Contact your dealer for next steps.
Campaign:
24B57
Description
Trailer towing capacity
Next Steps
Contact your dealer for next steps.
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